Resolved
Janet R Ylh

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Resolved: Nonexistent Customer Service

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Updated by user Nov 30, 2020

Company fixed the issue and I have been provided with apology. I ended up contacting a person in charge of media relations and they got me a phone call right quick.

Original review Nov 30, 2020
Nonexistent Customer Service. Trying to get information on my policy, called them a month ago they were supposed to send it to me in the mail, and they never did. Trying to call them back today, telling me to leave my phone number they will return my call in 30 minutes its been an hour and a half so Im calling them again I have now been on hold for 17 minutes, also their website does not work to contact them through it either. This is ridiculous I dont know how anybody gets a hold of them if somebody dies to collect on their life insurance.
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Cons:
  • Nonexistent customer service

Preferred solution: Answer the damn phone

User's recommendation: Don’t deal with any company that has poor customer service

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