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North American Auto Equipment
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North American Auto Equipment Reviews
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Verified Reviewer New ReviewerSatisfied consumer
I purchased a BISON 11000 lb 2 post lift,It shipped on time and was well worth the price,it does the job and I NEVER had any problems with it,also would like to add that it has lifted a ram 2500 mega cab diesel with no problem.
User's recommendation: always 2 sides to a review but Im happy with my purchase 3 years ago.
ID
Location
Smithfield, Pennsylvania
Preferred solution
NOTHING SATISFIED
North American Auto Equipment - Sj 35 Sliding Jack Review from Westborough, Massachusetts
On Sept 29th at 7:30 pm I found a lift jack model SJ-35 on the website for $565 so I emailed them and asked the total with tax? The next day on Sept 30th I get a reply, and the price is now $695??? They refused to honor the original price even though it was still $565 at the date and time of my inquiry??? At best this is a poor business decision, and not very client friendly... At worst its "Bait and Switch"! It's really too bad, as I just completed building a Huge Garage/Shop for my car collection, and I'm just starting to outfit it with equipment.
2 comments
ID
Location
Westborough, Massachusetts
Reason of review
Pricing issue
POOR SERVICE
HAD A ISSUE WITH SOME DEFECTIVE LIFT PADS. TALKED TO A Rick Nickerson. WAS ARROGANT IN HIS RESPONSE AND WOULD NOT COVER ANY PARTS TO REPLACE. I USED THE LIFT 3 TIMES AND THE RUBBER LIFTING PADS FELL APART. THEY ARE OBVISOULY VERY DRY ROTTED. HE SAID I TORE THEM, REALLY WAS HE HERE? I SENT PHOTOS AND SHOW THE DRY ROT,HE BASICALLY TOLD ME TUFF LUCK! DO NOT BUY FROM THIS COMPANY!! PAID 2000 FOR NO SERVICE OR WARRANTY. I WOULD NOT BUY ANY PRODUCTS FROM THIS COMPANY! STAY AWAY. THEY SELL CHINA WORN OUT ITEMS WITH NO SERVICE HELP.
2 comments
ID
Location
Mount Pleasant, Pennsylvania
Reason of review
Warranty issue
Angry sales manager, Rick Nickerson called and threatened me!!
I recently requested a quote from North American Auto Equipment. I decided to buy locally because the prices were the same and I didn't have to pay shipping. Rick Nickerson called angrily ranting not allowing me to speak. He ask if I was in business and said he was going to "shop the *** out of me" and a few other rude things then he hung up. I called to ask why he was so angry with me and what he meant by "shop the *** out of me" he then proceeded to threaten to "kick my ***". Again not letting me talk and hanging up on me. I called back again to speak to Rebecca Hobin because she is listed by the BBB as the owner. Mr. Nickerson answered and said "you struck out she is no longer the owner" and again was rude and abusive. I filed a complaint with the BBB and posted this only because Mr. Nickerson has my address because of the shipping quote request and has according to his own words "done a check" on me. I am afraid he will do something even more *** than he has already done and come to my house to carry out his threat. He seems to be quite unstable. I have read other reviews that specifically name Mr. Nickerson and say that he is abusive. I am just a mechanic trying to get the best deal that I can on my shop equipment because I am on a small budget. I am just trying to make a living. I do not need the additional stress of someone threatening to harm me.
2 comments
ID
Location
Germantown, Maryland
Reason of review
Threatened to assault me
North American Auto Equipment - Threats Review from Germantown, Maryland
Rick Nickerson called my husband and threatened him with bodily harm for "shopping" him? Don't know what he thinks someone is trying to do?? My husband just asked for a quote on a lift! I did tape this conversation!
1 comment
ID
Location
Germantown, Maryland
New Reviewer
NORTH AMERICAN AUTO EQUIPMENT..BAD CUSTOMER SERVICE!!!
We have given this company the benefit of the doubt many times. Over and over they say the lift will ship this friday & every week someone states someone will give me a call. Neither has happened. No one calls back like they say they will, everyone always blames the other person that should have called. This last time we called to see the Estimated ship date (AGAIN) and the guy put me on hold for 10 minutes to call the TX warehouse and ended up transferring me to someones VM. That was the last straw. Now a lift that was supposed to ship in 2-4 weeks has now been 7-8 weeks now. No one will call back, no one will respond to emails. Im guessing we paid for something that we might never get...who knows. BAD CUSTOMER SERVICE!!!!! REALLY BAD oh and when you call you only get a couple extensions to try, I am trying to call within business hours for their eastern time and they should still be there, i think they might have caller id, thats why they dont want to answer our calls anymore. DONT GO WITH NORTH AMERICAN AUTO EQUIPMENT, THEY HAVE BEEN MORE PAIN IN MY SIDE THAN WORTH IT
8 comments
Mr. Douglas contacted our company for a stock verification, and a price.
No money had changed hands, no contracts had been made verbally or written, and his intent was to make a purchase a week from now. These allegations of "bait and switch" are unfounded, and unfair. Prices change from time to time and as we can see from the communications, their are consumers out there that will immediately start to behave in a threatening manner, and make accusations of illegal activities, when we simply have a price increase on one small product.
If Mr Douglas had placed the order on the 29th, the price would have been honored.
We as a society should really take a second look at how we treat one another. We should all put things into a fair and rational perspective before we go off and just start firing off negative reviews because we did not get our way. It would be one thing if an order had been placed, or a contract had been entered, but to just go online and destroy reputations as part of
A negotiating and intimidation tactic, is wrong. Our actions affect people's jobs and lives.
A simple price increase has Mr Douglas accusing us of illegal activities, and online attacking our reputation as a result of an inexpensive jack that he might purchase in a week.
Mr.Douglas, never called to speak with anyone, just fired off one insulting and threatening message after another. I have the time line of emails listed on our facebook account.
YOU KNOW AFTER MANY YEARS IN THE EQUIPMENT BUSINESS, SOME PEOPLE LIKE MR. A-H.
THERE ARE ALWAYS TWO SIDES... I suggest you write a letter (not email) and apologize. Even if you know it's a small issue that can be resolved by everyone being adults. If he thinks he has problems, then he should spend a couple of days with the Kids at The Jimmy Fund Hospital , AND THEN MAKE A NICE DONATION...
Hope this helps you both....
God Bless..... Jack Marshall Marshall Equipment Group