Norse Atlantic Airways

I experienced the same issues many other passengers are reporting with Norse Atlantic: no customer support, no working phone number, and no way to reach a real person when something goes wrong. My flight was disrupted, and although the airline acknowledged my compensation claim, they never followed up.

Every attempt to contact them resulted in automated replies or silence.

The lack of communication caused real financial and logistical problems. There was no guidance during the disruption, no live agent, and no escalation path. Their website and app also made it difficult to manage the booking or get updates, which matches what other reviewers here have described.

After comparing my situation with other passengers, its clear this is not an isolated case.

There is now a growing group of travelers documenting similar experiences under the name Norse Victims, where people are sharing timelines, screenshots, and unresolved claims. The pattern is consistent: no customer service, no accountability, and no resolution.

Norse Atlantic needs to address these ongoing service failures and provide a reliable way for passengers to resolve legitimate claims.

Urgent - Kamarinos / F67RKZ / 11 June 2025 / Flight Z0784

Two things -

1) I downloaded the app, went to my trips after typing in my booking #, and it said no trips found; however, clicking on the link provided on my rebooking email that you sent me, I was able to confirm that my flight was rebooked and that it was still showing as good, confirmed as early as 3 hrs from my flight at 8:30 pm. Because my flight wasn’t showing in trips, I couldn’t pay online, to my knowledge. I planned to take care of that at the airport.

2) Upon arriving at the airport (MCO) tonight, I arrived right at 7:30 and walked up to the counter with screens above that say Norse. The personnel working there said bag check closed 5 minutes ago and to go straight to the gate to check my bag and board the flight. They assured me I had enough time to get through security and make it to the gate to board the flight.

I arrived at the gate in good time. The boarding had just begun. I quickly realized, though, along with 7-8 other people that we would not be boarding, that we would be turned away by your supervisor working the gate. This gentleman didn’t seem eager to help anyone. He looked more concerned about doing the bare minimum, as if he can’t wait until the end of his shift because his day was miserable. He told me, as well as the 7-8 other people, that the flight was overbooked and there were no seats available for all of us.

7-8 people who are booked, confirmed, and checked in can’t board the plane?

How is this possible?

You rebooked my flight yesterday; that means my seat should have been reserved, no?

This supervisor looked at me and spoke to me as if I was flying to Greece to play golf. He didn’t raise an eyebrow or show any type of compassion or empathy towards me and everyone else, but especially me, when I’m traveling to Greece to see a family member in critical condition.

What happens now?

Considering what happened tonight at the airport with 7-8 people, including me, being turned away because there were no seats,

Please advise if my flight can be rebooked for tomorrow at no charge. The supervisor gave a paper for a voucher to the others, which included a $400 reimbursement + a hotel stay for one night. He didn’t even care to rebook these individuals at no charge, me as well, for the next available flight. This is really disappointing to see this lack of customer service. Other airlines don’t behave this way.

Please advise on if I can be rebooked for Friday's flight out of MCO to Gatwick, London.

Update 5/17:

Complete disregard from this airline to resolve issues with their poor customer service and abysmal handling of flight Z0784. This airline is run by crooks with the intent to put $$$ first before the care and satisfaction of their customers and passengers. They intentionally overbook their flights, allowing more tickets to be sold after all seats are taken. Should you be turned away at the gate, they do not care at all to rebook you, pay to change your flight to another airline, or even refund you in full for what you paid at the time of booking. How can a company function this way? Well, for starters, they intentionally choose to operate without a phone number with call centers where customer service agents work to maintain customer satisfaction and be there in a time of need or emergency. Absolutely appalling, and in time they will be served a sure case of FAFO KARMA.

Review for Norse Airlines: I recently traveled with Norse Airlines, and my experience was disappointing. From the moment I checked in, things went downhill, but the real issue arose when my baggage went missing for the entire duration of my trip.

The lack of communication from the airline was frustrating. Despite multiple attempts to reach out for updates on my baggage, I received little to no response. It felt like I was left in the dark, unsure of what was happening with my belongings. The stress of traveling without my essentials was overwhelming, and the airline's customer service did nothing to alleviate my concerns.

To make matters worse, when I finally submitted a claim for the items I had to purchase due to the baggage delay, I was met with resistance. Not only was my claim poorly handled, but I was also denied reimbursement for several necessary items. The reasoning provided was vague and unsatisfactory, leaving me feeling unheard and undervalued as a customer. Overall, my experience with Norse Airlines was frustrating and unsatisfactory.

I would not recommend this airline if you're looking for reliable service and support.

It's disappointing to see such a lack of care for their passengers. Save yourself the trouble and consider other airlines that prioritize customer service and accountability.

On Sept. 29, 2023, the Norse Atlantic Airways flight Z0741 (18:35) from Washington Dulles International Airport (IAD) to London Gatwick Airport (LGW) was changed to Sept.

30 (10:00) at the gate before departure and we (two of us) had to stay at a hotel for the night. The next morning, the changed flight was finally cancelled in the afternoon of Sept. 30 at the gate due to mechanical problems. We were instructed by Norse's staff at the IAD airport in the afternoon of Sept.

30 to re-book our round-trip flights from IAD to LGW with other airline companies, and we were promised again and again by Norse's staff that Norse Atlantic Airways would reimburse the full cost of our tickets at the price at which they were bought. We ended up paying US$4,176.10 for our round-trip flights from IAD to LGW with AER LINGUS. Since Nov. 2023, we have sent many emails to Norse to request reimbursement of the difference.

Unfortunately, they kept denying Norse Atlantic Airways' legal responsibility to reimburse passengers' damages due to irresponsible flight cancellations caused by mechanical problems. Norse Atlantic Airways' irresponsible behavior is unprofessional and unacceptable.

Hi,

So I had a flight from LAX to Paris on June 6th flight N0312 and as my baggage came off the belt the wheel had fallen off.. This was expensive and cost me a lot of time.

I could only use one arm so i had to pay someone to help me deal with this getting it around and your workers in Paris were fairly rude. I also had to buy a completely new luggage which was over 500 dollars. I have the receipt for that but i am not sure about my old luggage which was completely fine before the flight. I have pictures i can send as well.

I would need to be reimbursed for my old and new luggage. Please let me know if you have any other questions or requests.