Norse Atlantic Airways
Norse Atlantic Airways Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norse Atlantic Airways has 1.7 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I loved the flight it was smooth and enjoyable the staff members were nice and professional on the flight.
Cons: No customer service agents none, Terrible customer service, Unprofessionalism from the woman at the check in station.Recent recommendations regarding this business are as follows: "Go somewhere else", "Just dont", "Never fly with Norse Atlantic Airways because the "cheap ticket" comes with huge risks of costing much much more.", "DO NOT FLY NORSE!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norse Atlantic Airways has 1.7 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I loved the flight it was smooth and enjoyable the staff members were nice and professional on the flight.
Cons: No customer service agents none, Terrible customer service, Unprofessionalism from the woman at the check in station.Recent recommendations regarding this business are as follows: "Go somewhere else", "Just dont", "Never fly with Norse Atlantic Airways because the "cheap ticket" comes with huge risks of costing much much more.", "DO NOT FLY NORSE!".
Most users ask Norse Atlantic Airways for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Website. The price level of this organization is high according to consumer reviews.
Cambridge, Massachusetts
Awful customer service, website communications and cancelation fees
Cancelation screen is unclear, no good options even with travel credits, receiving a $30 travel credit for an international flight that is still months away is absurd
Port Saint Lucie, Florida
This is too high a rating! Both husband and I are diabetics, we were promised $50 a day food vouchers but they don't work,many messages through emails, for 3 days,all unanswered, seats overbooked,next
Answer emails do not buy flights promises go nowhere,I would've buy tickets from them again,Customer service is non existent, keep you waiting at airport for hours,says manager on the way,meanwhile plane has left,no explanation. Would be understandable if just a couple of seats bur there was 13 of us pulled from the queue with no reason why
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing baggage with no reimbursement
Review for Norse Airlines: I recently traveled with Norse Airlines, and my experience was disappointing. From the moment I checked in, things went downhill, but the real issue arose when my baggage went missing for the entire duration of my trip.
The lack of communication from the airline was frustrating. Despite multiple attempts to reach out for updates on my baggage, I received little to no response. It felt like I was left in the dark, unsure of what was happening with my belongings. The stress of traveling without my essentials was overwhelming, and the airline's customer service did nothing to alleviate my concerns.
To make matters worse, when I finally submitted a claim for the items I had to purchase due to the baggage delay, I was met with resistance. Not only was my claim poorly handled, but I was also denied reimbursement for several necessary items. The reasoning provided was vague and unsatisfactory, leaving me feeling unheard and undervalued as a customer. Overall, my experience with Norse Airlines was frustrating and unsatisfactory.
I would not recommend this airline if you're looking for reliable service and support.
It's disappointing to see such a lack of care for their passengers. Save yourself the trouble and consider other airlines that prioritize customer service and accountability.
Preferred solution: Full refund
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Norse refuses to reimburse passengers' damages caused by flight cancellations
On Sept. 29, 2023, the Norse Atlantic Airways flight Z0741 (18:35) from Washington Dulles International Airport (IAD) to London Gatwick Airport (LGW) was changed to Sept.
30 (10:00) at the gate before departure and we (two of us) had to stay at a hotel for the night. The next morning, the changed flight was finally cancelled in the afternoon of Sept. 30 at the gate due to mechanical problems. We were instructed by Norse's staff at the IAD airport in the afternoon of Sept.
30 to re-book our round-trip flights from IAD to LGW with other airline companies, and we were promised again and again by Norse's staff that Norse Atlantic Airways would reimburse the full cost of our tickets at the price at which they were bought. We ended up paying US$4,176.10 for our round-trip flights from IAD to LGW with AER LINGUS. Since Nov. 2023, we have sent many emails to Norse to request reimbursement of the difference.
Unfortunately, they kept denying Norse Atlantic Airways' legal responsibility to reimburse passengers' damages due to irresponsible flight cancellations caused by mechanical problems. Norse Atlantic Airways' irresponsible behavior is unprofessional and unacceptable.
Preferred solution: Full refund
User's recommendation: Never fly with Norse Atlantic Airways because the "cheap ticket" comes with huge risks of costing much much more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ullensaker, Akershus
Not satisfied
I never got my luggage. Norse will not help me, neither will anyone else.
Claiming my 'tag number' does not exist. Stay away from this company, it is hopeless.
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Just dont
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Narva, Ida-Viru Maakond
Tickets returns refunds
We are about to miss flight N023. We got stopped at the Russian border because of our American passports.
Passenger names:
Fedorova Marina
Rahman Ahad
Please let us know how we can get any possible refunds.
fmpetergof@***.ru
Preferred solution: Any possible refunds or change if possible (last is not possible-we are in Tallin and can't get to aOslo for our flight on time because we missed the first flight-we were stopped at the border when travelled from Russia with American passports
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bekasi City, West Java
Lost luggage
They haven’t reached out back to me yet
I was flying out yesterday from Orlando to London as that was my connecting flight with the final destination being Riga, Latvia (RIX). 1.
My luggage got lost and 2. the lady at the front desk was unprofessional and made me pay for an extra bag.
I was still trying to figure out how I could manage my clothes from my carry-on because I was told the check-in bag was way under the limit so I told her to wait and not put it on the moving belt. Instead of that, she sent it off, made me hurry up, and pay $85 for a carry-on which I would not have brought with me if she had waited a few more seconds.
- I loved the flight it was smooth and enjoyable the staff members were nice and professional on the flight
- Unprofessionalism from the woman at the check in station
Preferred solution: Full refund
Los Angeles, California
Ruined Luggage had to Get New One
Hi,
So I had a flight from LAX to Paris on June 6th flight N0312 and as my baggage came off the belt the wheel had fallen off.. This was expensive and cost me a lot of time.
I could only use one arm so i had to pay someone to help me deal with this getting it around and your workers in Paris were fairly rude. I also had to buy a completely new luggage which was over 500 dollars. I have the receipt for that but i am not sure about my old luggage which was completely fine before the flight. I have pictures i can send as well.
I would need to be reimbursed for my old and new luggage. Please let me know if you have any other questions or requests.
To warn would be customers of norse
DO NOT FLY THIS AIRLINE! I AM SHOCKED THEY ARE ALLOWED TO FLY- IF THERE IS A PROBLEM THERE IS LITERALLY NO ONE TO SPEAK OR CHAT WITH!!! THERE IS NO WAY TO GET YOUR MONEY BACK!
- No customer service agents none
Preferred solution: Full refund
User's recommendation: DO NOT FLY NORSE!!
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Read your agreement and the laws in the country it happened in. That will determine what is due.
Normally the only owe you the cost of the flight. When you bought your ticket you agreed to it.