Norm Reeves Lincoln
Norm Reeves Lincoln Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norm Reeves Lincoln has a 1.0 star rating from 1 review and overall customer sentiment is negative, with reports of poor service and unresolved repair issues.
Positive Feedback
No positive experiences are reported in Norm Reeves Lincoln reviews; the sole buyer purchased a 2024 Lincoln Nautilus but faced ongoing service interactions.
Negative Feedback / Risk Areas
- Repeated long service delays and unresolved repair after 5 weeks.
- Poor communication and lack of follow-up from service staff and management.
- Customer service escalation ineffective; Norm Reeves Lincoln customer complaints cite high prices and limited product diversity.
Key Takeaways for Future Customers
- Expect potential service delays and confirm timelines before purchase; check other Lincoln dealers.
- Document interactions and ask about billing, refunds, and warranty handling upfront.
- Research customer service reputation in Norm Reeves Lincoln reviews before committing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Norm Reeves Lincoln has a 1.0 star rating from 1 review and overall customer sentiment is negative, with reports of poor service and unresolved repair issues.
Positive Feedback
No positive experiences are reported in Norm Reeves Lincoln reviews; the sole buyer purchased a 2024 Lincoln Nautilus but faced ongoing service interactions.
Negative Feedback / Risk Areas
- Repeated long service delays and unresolved repair after 5 weeks.
- Poor communication and lack of follow-up from service staff and management.
- Customer service escalation ineffective; Norm Reeves Lincoln customer complaints cite high prices and limited product diversity.
Key Takeaways for Future Customers
- Expect potential service delays and confirm timelines before purchase; check other Lincoln dealers.
- Document interactions and ask about billing, refunds, and warranty handling upfront.
- Research customer service reputation in Norm Reeves Lincoln reviews before committing.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service,communication and follow-up
- - Vehicle in service for 5 weeks.
- - In service 1 week, then returned unfixed.
- - No contact from foreman or GM; case exists but no one forces contact.
My new 2024 Lincoln Nautilus purchased on 11/1/24 has been at the service dept. for a total of 5 weeks.
One week then returned still not fixed, then again since 12/30/24 and still in the shop for only one issue, when connecting to phone I can hear them they can't hear me.When taken car back again to the Service Foreman Eddie or Eduardo he never contacted me till this day. Spoke to numerous employees about situation even the General Manager Kevan Juergans 3 weeks ago but no word back from anyone.Client services has a case # on this but have informed me they cannot force dealer to contact or assist me.
This has to be the worst car dealership in So. Calif.
User's recommendation: Don't step foot at this dealership. They have one in Long Beach which even Client Services recommended.
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