Noahs Ark Animal Clinic
Noahs Ark Animal Clinic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noahs Ark Animal Clinic reviews show negative sentiment: customers report a high price level, long waits, and poor customer service with mixed clinical care experiences.
Positive Feedback
Some pet owners say individual staff and veterinarians can be caring and attentive during exams despite other issues.
Negative Feedback / Risk Areas
- Noahs Ark Animal Clinic customer complaints include long wait times and over-booking leading to neglected needs.
- Reports describe dirty waiting rooms and poor communication from staff and management.
- Billing and membership concerns mention being charged for visits despite paying for a plan.
Key Takeaways for Future Customers
- Expect potentially long waits; confirm appointment policies in advance.
- Clarify billing, refunds, and membership benefits before enrolling in a plan.
- Ask for clear explanations of treatments and request follow-up communication in writing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Noahs Ark Animal Clinic reviews show negative sentiment: customers report a high price level, long waits, and poor customer service with mixed clinical care experiences.
Positive Feedback
Some pet owners say individual staff and veterinarians can be caring and attentive during exams despite other issues.
Negative Feedback / Risk Areas
- Noahs Ark Animal Clinic customer complaints include long wait times and over-booking leading to neglected needs.
- Reports describe dirty waiting rooms and poor communication from staff and management.
- Billing and membership concerns mention being charged for visits despite paying for a plan.
Key Takeaways for Future Customers
- Expect potentially long waits; confirm appointment policies in advance.
- Clarify billing, refunds, and membership benefits before enrolling in a plan.
- Ask for clear explanations of treatments and request follow-up communication in writing.
Cincinnati, Ohio
Long Wait TIme and Lack of Care
- Clinic is over-booked and neglects customers.
- Waiting chairs are dirty and fur-covered.
- We waited 2+ hours; dog seen but meds not explained.
Terrible experience. The people at this clinic are over-booked and neglecting the needs of customers.
The ability to make appointments should be a new priority in this clinic. The chairs in the waiting room are so dirty, stained and covered with fur, we couldn't sit in them. In fact, w didn't want our dog even getting near them - concerned she would pick up s disease. The two of us waited over 2 hours for our dog to be seen.
Standing the entire time. Being a diabetic, one of us began to get sick, waiting so long. The dog became very nervous and restless. We were almost ready to walk out, to see some other service, the whole time and effort wasted.
Finally, when we were almost ready to walk out, a vet saw our dog. Took her in another room for her tests. Didn't come back to talk to us, but we saw this vet in another room talking to another customer.
An employee came in to the office and told us we were ready to go. When we went to the receptionist, she said our dog needed medication - and the vet never explained to us what for.
- Service
Visit Review
- Paying for a plan that isn't worth it; charged $25 for a visit.
- Told I’d need to return and pay another $25 for a response.
I amm paying for a plan that isen worth didaley squat because I was still charged a visit 25 dollars n to top it off i forgot to ask a question so when I got home i called n was told id have to take her back in n pay onther 25 dollars to get a response to my question thats *** so why amm i paying for a plan ¿
Unprofessional Service
- Staff are caring to my schnauzer.
- They complain about management.
- Christina, the manager, is rude; I won’t return until she’s fired.
I normally don't write these things, but to keep this short and sweet without much exposition, everytime I've taken my schnauzer to this place, they have been nothing but sweet and caring. Except, they constantly complain about management.
I have a friend working in a clinic, and he complains all the time how odd it is that Vet Assistants, the ones up front(the face of the company) have very strict management pertaining specifically to them, and yet the management's work ethics or responsibilities are never called into play. One manager here, Christina, was the most rude, dismissive person I've ever met.
On top of that, asking honest opinions of this manager, the Assistants up front agree that she is difficult to work with. Fire her, because until then, I'm not coming back.
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I thought the customer services skill's a the kentucky location was horrible. I wouldn't even recommend my worst enemy take their pet there.
staff was unprofessional. said they couldn't help me because the doctor that looks at bunnies was gone for the day. they didn't even attempt to make an appointment.
I won't take any of pets there ever again.