Anonymous
map-marker Southend-On-Sea, Southend-On-Sea

Red light

After a few attempts at hair removal, which is not as simple as the television advert makes it look, the device shows a red light ,while the device is asking for an attachment to be attached & when an attachment was attached, it was still asking for the attachment to be attached.

It would not have been too much of an issue as the Returns Team were very apologetic & gave me a freepost address to return it. A new device came through within a week & I opened it to find the red light asking for a device to be attached & when it was attached ?

It was still asking for the attachment to be attached.

Number three device was sent to me within a week.

I have used it twice.......Yes, the red light is on asking for the attachment to be attached. Time to get my money back.

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Reason of review:
Damaged or defective
Anonymous

Keeps trying to get more money; false price tag on TV

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Saw No!No! Hair Removal advertised on TV for $100. Pretty sure it wasn't "three easy payments of $100" or I wouldn't have bought it in the first place. Ordered it by phone (in March 2014) and paid $104.89. The next month I got a bill. Thought I had paid it all off, so phoned them, and they said I still owed my next payment. I argued a bit over the advertised price but eventually just paid it by credit card ($89.94), and they said I was all paid up. Got a bill in August saying I was late and would be sent to collections, and I went "What the ***?" Called them again -- they said I still owed another $89.97. Said that would be payment in full and that would stop the collection notice. Paid that by credit card. Now in October I get a collections notice: "Our client states that all their efforts to collect this bill have failed." For $89.97, which I paid back in August (as my credit union records show). I consider this company a scam.
View full review
Loss:
$200
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

1 comment
Treyshawn Nug

Hi there,

We're sorry to hear that you have encountered this issue with no!no! and we thank you for bringing this to our attention.

We understand your frustration and we'll do all efforts to help you resolve this problem. If this is still unresolved, please send us an email at cs@trynono.com with your order details and contact information.

We will review your account and check how we can help you further.

Again, we're sorry for the inconvenience and rest assured that we'll help you resolve this issue.

Sincerely,

no!no! Customer Service

Anonymous
map-marker Honolulu, Hawaii

No No Hair Removal - Hair Remover Review from Honolulu, Hawaii

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Comparing this product to laser hair removal or IPL hair removal or implying that this product will give long lasting or even permanent results is an absolute joke. All you are doing by using the NoNo hair removal decide is singeing your hair off with a heated wire. Thus the burnt hair smell. Works pretty well on "peach fuzz" or baby fine hairs. Thinking you can replace shaving your legs with using the NoNo is also laughable unless you are good with spending an obscene amount of time running the NoNo over the same area over and over, only to be left with stubble all over. All this being said, I still like the NoNo for use with managing the peach fuzz on my face and arms. Wish it worked better on the neck area but it doesn't do well with areas that aren't flat. So if all you want is something to get rid of your baby fine hairs, the NoNo is a pretty good option. However... after a few months of use, you will notice a sharp decline in effectiveness as the roller part of the device stops moving as smoothly. Also I bought the NoNo 5 under the impression that there are 5 settings, but there are only 3, the same as their first model.
View full review
Reason of review:
Bad quality
Anonymous

Feel Ripped Off

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I have had my No-No for years now. While it is still better than the cream depilatories that I used on my upper lip for years, (because they burn the skin surface creating deep wrinkles) - No-No is a big disappointment. It seems to remove only 'peach fuzz' and as such seems to work. However whenever I use a magnified mirror I can see big long hairs on each side where it obviously did not remove anything even after several treatments. So what can I do but pluck them. Of course they will say this is why it didn't work because I did this. Catch22. I will say the hair plucks painlessly but for $300 I could stand the pain. I have the same experience with brand new very expensive 'tips'. It really doesn't work. I have given up years ago on any other areas because my upper lip is the main reason I bought it. I don't think it was intended for the upper lip in the first place but they had to include that to catch more people.
View full review
Loss:
$300
Cons:
  • Does not remove hair
Reason of review:
Bad quality
Anonymous
map-marker Helsinki, Southern Finland

A complete scam.

What a scam... You have to go over the same tiny spot over and over again for 10-20 times and the hair is still there.

It takes so much time if you want to cover a larger area, better to just use other methods. This thing just burns off the hair, it is no permanent at all, lol... Trust me, it's just not worth it, at all...

People are already busy as it is, spending 30minutes or more each day on this *** is an impossibility for most people. I am extremely disappointed, results are probably slightly better on very thin hair, but regardless, don't get it...

View full review
Reason of review:
Bad quality
7 comments
Treyshawn Nug

Hi there,

We're sorry to hear that no!no! didn't work for you and we thank you for your feedback.

Please allow us to answer your comments.

First, no!no! does not provide instant results since this device works on Science of Thermicon Technology which uses heat to treat unwanted hair. Yes, you might need to go over the same spot for several times however we do not recommend treating that same spot for 10-20 times. We higly recommend using no!no!

for 2-3 times per week for 4-6 weeks for you to get the desired results.

Second, nothing is permanent except electrolysis and we are aware of that. In fact, we do not offer permanent hair removal rather we provide long lasting results.

This device needs your time and patience for you to see the results. We have sold 5 million units worldwide and this shows that no!no!

works for many. In fact, we have a triple money back guarantee which makes the device a risk free option for hair removal. If you are not satisfied with the results, you can contact us within 45-60 days and we'll refund the purchase price, shipping cost and the cost of returning the item. We have a full trust on our product and a lot of customers too.

Should you have doubts on how to use your no!no!, please let us know and we'll help you.

Thank you

All the best, no!no! Customer Service

Guest
reply icon Replying to comment of Treyshawn Nug

The customer service rep above was a little snarky and flipped. People are just giving their review that is the purpose, so next time don't be on the defensive when responding to a customer.

Guest
reply icon Replying to comment of Guest-981745

What a scam its a terrible way to run your skin and causes meloma skin cancer. Attorneys are very busy with this one

Treyshawn Nug
reply icon Replying to comment of Guest-982266

Hi there,

Thanks for sharing this information however it is NOT TRUE that no!no! causes meloma skin cancer.

no!no! is very safe to use and does not cause any cancer because it doesn't use any form of radiation. Before launching this product, we have conducted several 3rd party clinical tests to ensure product safety. We have this information available on our website - nonopro.com/pro_q2/clinical_studies.aspx.

Many people have tried no!no! and it works for them - no side effects reported.

We hope this helps. Thank you!

All the Best,

The Radiancy Team!

Treyshawn Nug
reply icon Replying to comment of Guest-981745

Hi,

Thanks for sharing your feedback. We would like to apologize if you feel that way.

We totally understand that people here are providing reviews about our product. That is also the reason why we're here. We want to answer those reviews and help the reviewers with the issues that they have encountered. We want to guide them to ensure that no!no!

will work for them.

We're here to let our customers know that we are a company that offers after sales support. We hope that this information helps.

Thank you!

The Radiancy Team

Guest
reply icon Replying to comment of Guest-981745

Pretty sure there is a robo answer going on, or they spend WAY too much money on having a person read and respond to all these complaints. No wonder they don't mention a price.

Treyshawn Nug
reply icon Replying to comment of Guest-1000068

Hello,

I am from the Customer Service Department of Radiancy Inc and we assure you that there's no robot responding to any of these reviews.

Not all companies will reach out to these websites and answer customer complaints. Radiancy is one of these few companies with the goal of assisting customers with their issues with no!no!.

Lastly, if you need to know the price of no!no!, our website contains that information.

You can visit our website at www.nonopro.com for more information. Thank you

Regards,

The Radiancy Team

View more comments (6)
Anonymous
map-marker Wigan, Wigan

Dubious Advertisements

I read the negative reviews and decided to keep my money. With the full page newspaper ad it shouts about the 'free' gifts but, as yet, I have not spotted what the actual price is. According to the online ad, in very small print after scrolling down for ages, I discovered it is £210 - far more than in the USA! I am surprised that they are allowed to make the claims they do as consumers, almost exclusively, are not impressed. Also, how difficult it is to activate the money back guarantee. It was enough to persuade me not to proceed.
View full review
Reason of review:
Not as described/ advertised
1 comment
Treyshawn Nug

Hello there,

Thank you for sharing your hesitations with us. We totally understand where you are coming from.

If you will purchase no!no!

from US, you will be charged more because of customs charges, taxes and other fees related to shipment. Also, our money back guarantee is being offered for customer's peace of mind. This policy is not difficult to activate since we are just asking our customers to call us within the 60-day period so they can avail of this guarantee.

We hope this information helps. Thank you

Regards,

The Radiancy Team!

Anonymous
map-marker London, England

No No Hair Removal Device Review

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I hate no no waste of space product they are conning millions of people soooo mad don't even remove my hair cheap and better to wax also it is brand new so why Is not working I want answers in not made of money
View full review
Reason of review:
Bad quality
Anonymous
map-marker Loughborough, England

No No Pro Review

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Had the nono pro one attachment was broke as little wire snaped other one is also not workin it showing red light all the time im very disapointed after telly made out it was the bees knees etc and cant use the bloody thing
View full review
Reason of review:
Bad quality
Anonymous
map-marker Fallbrook, California

Load of ***

Got one a year ago and don't use it. Doesn't remove any hair at all. $200.00 is a lot to pay for something you can't use. I tell everyone I know not to buy one, wish I could reach more people. Maybe I will look into doing that this year. And I have to type 100 words. Not as many as I want but at least 100 or my message will not go through. My NoNo is junk, has never worked, it's absolute ***, biggest mistake ever buying one. Maybe I got one which has something wrong with it, maybe some of them work.
View full review
Loss:
$200
Cons:
  • Does not work
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment
Treyshawn Nug

Hi there,

We would like to apologize for the inconvenience. We know how frustrating it is to buy a product that you can't use.

We hope you can allow us to help you get your no!no! back to work.

We just have few questions so we'll know how we can proceed.

a) For how many days/weeks/months did you use no!no!?

b) How frequent did you use it?

c) In which part of your body did you use no!no!? Should there be a problem with your device, we'll be glad to get an approval from our Corporate Department and have it replaced for you. We hope that you will still give no!no!

a chance.

Regards, no!no! Customer Service

Anonymous
map-marker New York, New York

No No Hair Removal - Review in Cosmetics and Toiletries category from New York, New York

I had a very bad experience with no no . They are extremely uncooperative . I would not recommend them to anyone.
View full review
Reason of review:
Poor customer service
2 comments
Treyshawn Nug

We're sorry that you've had a bad experience with no!no! and thanks for sharing this with us.

If you can provide me more details about this problem, that would be helpful. Thanks and have a great day!

Guest

I received the No No Hair Removal system as a Christmas gift last year. I used it for about 3 months then went in for back surgery.

After using it I notice hair started growing in other places that I had not treated with the No No system. Then I went to use it again and now it doesn't work at all.

What a rip off. I am still dealing with the hair that started growing in other areas like my chin and neck that I had not treated with the No No system.

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Anonymous
map-marker Houston, Texas

No No Hair Removal - Hair Remover Review from Houston, Texas

I got the no no as a gift about 2 years ago. I have dark thick hair. It took me 2 hours just to do one leg and it didnt even get it all. The buffer they give you is what does more hair removal not the no no. I am very dissatisfied with it. It seems to do better on very fine hair but still not a good product. All you smell is burnt hair and it can hurt you if your not holding it right. I wouldnt recommend this product to anyone!
View full review
Reason of review:
Bad quality
1 comment
Treyshawn Nug

Hello,

Thank you for your feedback and we're sorry to know that you've had some issues in using no!no!

Buffing is an essential part of the no!no! treatment.

It exfoliates the skin and removes crystallized, treated hair for a smooth finish. Without proper buffing, skin may feel rough and stubbly.

We highly recommend you to use your no!no! device to treat unwanted hair, buff to remove to have a smooth finish and apply the lotion to eliminate the smell of burnt hair.

Also, please don't use no!no!

for 2 hours. It doesn't work instantly. It needs time and patience for you to see the results. Normally, if you use no!no!

for 2-3 times per week, then you can see the results in 4-6 weeks. Should you need more help, please let us know.

Anonymous
map-marker Klamath Falls, Oregon

Review in Cosmetics and Toiletries category from Klamath Falls, Oregon

Take a look at the reviews on Amazon, pretty much a complete failure.... huge amount of unsatisfied customer's rarely do you see anybody thatS
View full review
3 comments
Treyshawn Nug

Hello,

Thank you for writing in and we're sorry for the inconvenience.

Did you also purchase no!no!? If so, as what has been mentioned by another customer, you may go to www.howtonono.com for tips and tricks in using no!no!.

Regarding the amazon complaints, there are a lot of counterfeit products on Amazon and most of these complaints are due to this, incorrect usage or expecting an immediate result.

Hope this information helps. Thank you

Regards, The Radiancy Team

Guest

Have had the same worst experience with product and customer service representative guided me for quick tips at http://www.howtonono.com as you already had spent money on this so I may suggest you to take a look at guide website by company. It might help you and some how utilize your money...

Treyshawn Nug
reply icon Replying to comment of Guest-1000278

Hello there,

Thanks for writing in and we appreciate sharing this information with us.

We hope that this website has helped you get the results from no!no! Thank you so much!

All the Best,

The Radiancy Team

View more comments (2)
Anonymous
map-marker Houston, Texas

No No Hair Removal - Hair Removal Device Review from Houston, Texas

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Had 7 people try to see if this *** thing works, NOBODY could get it to work! Cannot get it exchanged or money back!! If anyone knows what else I can do it would be much appreciated!!
View full review
Reason of review:
Damaged or defective
1 comment
Guest

Hello

My hubby bought me a No No Christmas yep!!! It's ***, won't they give your money back then?

Where did you purchase it from...

I am very disappointed with this product ,I'm gonna take it further, and I will get back to you on the knews.

Wish me luck

Do

Anonymous
map-marker Saint Louis, Missouri

Total Waste of Money!!!!!!!

It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!! It does not work at all!!!!!!!!!!!
View full review
Cons:
  • It does not work at all
Reason of review:
Bad quality
3 comments
Guest

I have been using No No mainly on facial hair for over 2yrs. It doesn't work, my face is hairier than ever and they are even longer that before I started using this product.

It's a lot of money to pay for no results.

Would I recommend it? No No No !!

Treyshawn Nug
reply icon Replying to comment of Guest-980952

Hi there,

We're sorry to hear that you weren't able to get the results from no!no!. On the other hand, we'd like to thank you for using no!no!

for more than 2 years.

We have some questions to check why it didn't work. We hope that you'll answer these questions.

Where did you buy no!no!? If you bought it from our website or over the phone, do you still have the order number?

Have you tried calling our Customer Service Team and ask for their assistance?

Which Thermicon Tip are you using to treat facial hair? Have you tried to remove unwanted hair from other parts of the body?

Are you aware of the triple money back guarantee? We totally understand your frustration and we want to help you get the result from no!no!. We're looking forward to talk to you soon. Thank you!

Regards, no!no! Customer Service

Treyshawn Nug

Hi there,

We're sorry to hear that no!no! didn't work for you.

We're here to assist you with this problem.

Can you please provide us with your order number so we can review your account and help you further? Also, have you tried calling our Customer Service Department so they can assist you?

We're looking forward in talking with you soon. Thank you!

All the Best,

The Radiancy Team!

View more comments (2)
Anonymous
map-marker New Castle, Colorado

No No Hair Removal Device Review

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I bought the no-no and all it did was make my facial hair tougher, so then I bought the no-no pro and have been using it for a year now and it WONT even work on my hair aany more!!!!! So now I am about 150.00 into the garbage and still have all my facial hair!! I am in tears because I still have to go into public being ashamed of my facial hair!
View full review
Reason of review:
Bad quality
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