Michael E Bvg

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Verified Reviewer
| map-marker Alamogordo, New Mexico

Will not repair system

NM Solar Group - Will not repair system
Updated by user Dec 25, 2020

NM Solar group has made arrangements to come here and address my problems with their installation on 12/30/2020. We will see if this holds up.

Original review Nov 26, 2020
I have sent numerous emails, phone calls explaining the problems with their solar panel installation and cannot get them to give me a date they would come out and fix the problems, even though I have asked this question twice. So much for their customer service and warranty. The system was turned on 11-11-2020. Wish I had done my research before I allowed NM solar group do this installation.
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Pros:
  • Installed on time
  • Install was pretty much on time
Cons:
  • Will not give me a date they would come out and fix these issues
  • Did not respond to warranty work
  • Will not respond to warranty work

Preferred solution: Deliver product or service ordered

User's recommendation: Research Companies well before you purchase solar.

Michael E Aln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can not get them out for warranty work

I have sent numerous emails and phone calls explaining the problems with their solar panel installation and cannot get them to give me a date they would come out and fix the problems, even though I have asked this question twice. So much for their customer service and warranty. The system was turned on 11-11-2020. Wish I had done my research before I allowed NM solar group do this installation.
View full review
Pros:
  • Install was on time
Cons:
  • Cannot get them back out to fix the issues

Preferred solution: Get out here or give me a date to fix the issues.

User's recommendation: Do your research on companies first.