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New Reviewer

Poor Quality Control, Worse Customer Service!

Brand new 2021 Nitro Z18-Absolute worst Quality control, if they even have anyone inspecting these boats before they leave the factory... Numerous issues of ineptness, bolts with nuts just threaded on and then left as if they forgot to finish the job of tightening. Missing nuts/washers all together. Issues with overall quality, cross threaded sensors in outboard engine block. Inoperable Speedo and water pressure gauges... Pitot water line left lose to spray water inside engine cover of outboard. Service departments ignore customers calls when it relates to problems/inoperable equipment. Corporate customer service representatives are horrible, rarely communicate even to their own dealerships/service departments. Takes weeks just to get responses and answers. Local Tracker Service center loses parts to customers boat, agrees to replace the parts, after customer agrees to pay shipping, then the customer gets ignored, no phone calls returned. Johnny Morris should be ashamed of himself. Out of touch with the customer, poor quality control, and poor communications.

User's recommendation: Stay Away from anything manufactured by White River Marine!

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ID
#2493008 Review #2493008 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Boat issue

Computer board is broken and the computers are on back order.

User's recommendation: Probably should not sau.

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1 comment
#1961431

Why no technical support? I have a problem and know one to talk to.

What if we did that on Airplanes too . who would fly on them??

ID
#2158865 Review #2158865 is a subjective opinion of poster.
Loss
$550
Preferred solution
Let the company propose a solution

All Plugged Up

Bought the z9 new in '12. Loved it. Still do. But, excessive moisture and mold every spring when uncovered despite cleaning, DryBuckets etc. Service and repairs for corrosion, moisture etc. Two repairs on Nitro cover 'cause stitching rotted out. Yep. They all look at me like I don't know how to take care of a boat. Wife calls me a clean freak at times. Well, seems there was a water problem that's easy to miss if you have ever tried to look down into the amidships bilge through the garbage can hole. Can't see much.. can you. But there is a whole lot of boat under there that will hold water if... here it is... the factory forgets to remove the plug from the drain pipe that runs under the gas tank. You can see the pipe from the stern bilge area but not from up front. Had to stick my cell phone down there to take pics. Holds about 10-15 gals even if boat is tilted all the way up. so, of course I had moisture, mold and mildew and corrosion and... well, you get it every spring. Worse thing to do to a boat for 5 months. Still waiting for Tracker to get back to me. It's the holidays so cutting them some slack. I still like the boat, but the repairs for cover, electronics, mold, cleaning etc added up, not to mention that I had to diagnose the problem for them. Like my service guys. sales has been cooperative, but anything past Warranty dept so far is very disappointing.
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ID
#764732 Review #764732 is a subjective opinion of poster.
Location
Mokena, Illinois
Pros
  • Syle
  • Service
  • Boat
Cons
  • Lack of response from corporate offices
  • Lack of communication after bringing concern to them
Reason of review
identification and resolution of problem
Loss
$5000
Preferred solution
fix the problem, sanitize the boat, replace moldy seat(s) etc., reimburse for past expenses related to moisture, corrosion, mold etc, compensation for solving their problem, my loss of time, money etc.

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