Nelsy Cfy
map-marker Elk Grove, California

Complaint, refusal of serviceComplain

My vehicle has manufacturer warranttee for defective transmission but dealers are not honouring it 2015 nissan rogue

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Reason of review:
Warranty issue
Moises Vyq

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Verified Reviewer
| map-marker Sacramento, California

Mechanic scam @ Nissan Elk Grove CA.Dealership

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Updated by user Mar 06, 2015

Since I haven't heard from Elk Grove Nissan Dealership for weeks, had to call them, talked to the manager, his first words "this is a big deal" second he was embarrassed, said he apologized on behalf of his crew, they made a mistake, he said that mistake could have cost us up wards $10 k . Sorry is not good enough !!!

They just lost our business.

Original review Feb 23, 2015

I heard a knocking noise while driving and pulled over to check,  I took it to Elk Grove CA.Nissan Dealership & they recommended Short Block or New Engine. I declined for a second opinion from Sacramento certified mechanic. When I picked up my truck the service advisor stated that the mechanic offered to buy my 2000 Nissan Frontier pick truck and it turned out it didn't need a new engine, all it needed was an Alternator (what a big difference in the amount of money I could have spent) I also noticed every oil change they have numerous hundreds of dollars of work recommended maintenance for my vehicle for sure I won't be going back there ever again for any Services or Sales of New Vehicles.They just loss a customer and their business.

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Cons:
  • I lost trust overall
Reason of review:
loss of trust

Preferred solution: Let the company propose a solution

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