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I sent this on October 24, 2019. No response whatsoever. Good afternoon. I have an issue with Infiniti Financial and would like some assistance. I was working with Adrian, however, the matter is still unresolved. I purchased a 2013 Infiniti G37 in 2016 from Nissan of Boerne. It was a good car and had low mileage, however, I noticed that my principal had not decreased over 2 years. I visited your Infiniti San Antonio dealership and was basically talked into taking out a lease on a 2018 Q50. Why I wasn’t simply advised to pay the car off is beyond me. It seems like it would have been the honest thing to do, however, no commission to be had! After I had been in the lease for one year, I receive a call from a salesperson at the same dealership stating that they can “provide a better deal”, whatever that means. I meet with him and am shown a Q60, essentially the SAME car as the Q50, actually mine has less options like the heated seats I previously enjoyed. This “better deal” has me in over my head with a lease payment of $982 per month. I cannot afford this, and I to this day do not understand why the same car costs so much more. I feel embarrassed and utterly humiliated over this, however, also feel that I have been wholly taken advantage of by your finance department. Due to the high payments I suggested purchasing the vehicle so that the payments would be spread out over time. That seems reasonable. I don’t have good credit and it is getting worse with this outrageous monthly payment. I was told that the payment would be even more. Why??? I have paid $8356 to date for this car since January of 2019, surely that accounts for something! It has 4,000 miles on it. I don’t care about whatever negative equity it has, given the amount that I have paid, this should be gone. Please do anything that you can to help. I don’t want to turn the car in, however, I cannot afford it. If I could purchase it with a more reasonable payment , I would be extremely pleased and will sing praises about your company to anyone who will listen. I realize that I am culpable here, however, it was clear that I cannot afford this car and for this payment, honestly, should be in something much nicer. Thank you for your consideration. My personal email is outtamars@***.com. My telephone number is 210-250-****. I await your response. Marcia Hardy
Reason of review
Let the company propose a solution
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