Nissan of Boerne

Web ad showed truck and price w/o 3 add-on products that appeared when I stopped at dealer with financing arranged. Took 4 1/2 hours for sale that could have been done in half the time. This dealer assumes customers are dolts at best who will believe their claims then get abusive when asked why anyone would pay inflated costs for dubious value of locking wheel nuts ($500) Tinted front windows ($500),Paint and seat protectant ($500) with 2 oil changes and tire balances.

I sent this on October 24, 2019. No response whatsoever.

Good afternoon.

I have an issue with Infiniti Financial and would like some assistance. I was working with Adrian, however, the matter is still unresolved.

I purchased a 2013 Infiniti G37 in 2016 from Nissan of Boerne. It was a good car and had low mileage, however, I noticed that my principal had not decreased over 2 years. I visited your Infiniti San Antonio dealership and was basically talked into taking out a lease on a 2018 Q50.

Why I wasn’t simply advised to pay the car off is beyond me. It seems like it would have been the honest thing to do, however, no commission to be had! After I had been in the lease for one year, I receive a call from a salesperson at the same dealership stating that they can “provide a better deal”, whatever that means. I meet with him and am shown a Q60, essentially the SAME car as the Q50, actually mine has less options like the heated seats I previously enjoyed.

This “better deal” has me in over my head with a lease payment of $982 per month. I cannot afford this, and I to this day do not understand why the same car costs so much more.

I feel embarrassed and utterly humiliated over this, however, also feel that I have been wholly taken advantage of by your finance department. Due to the high payments I suggested purchasing the vehicle so that the payments would be spread out over time. That seems reasonable.

I don’t have good credit and it is getting worse with this outrageous monthly payment. I was told that the payment would be even more. Why??? I have paid $8356 to date for this car since January of 2019, surely that accounts for something!

It has 4,000 miles on it. I don’t care about whatever negative equity it has, given the amount that I have paid, this should be gone.

Please do anything that you can to help. I don’t want to turn the car in, however, I cannot afford it. If I could purchase it with a more reasonable payment , I would be extremely pleased and will sing praises about your company to anyone who will listen.

I realize that I am culpable here, however, it was clear that I cannot afford this car and for this payment, honestly, should be in something much nicer.

Thank you for your consideration. My personal email is outtamars@***.com.

My telephone number is 210-250-****. I await your response.

Marcia Hardy