Ermine Agb
map-marker Montreal, Quebec

Joy Rizk, Director of the service team with a shame

Nissan has been offering express oil change service that does not need appointment and service to be completed within 30-45 min from the time the car is in the garage. This Director of Service with first name JOY, he started asking me if I had appointment when I told him it was for oil change. Since we are in Quebec, I started in French, although I don't have any concern about the language. He refused to answer me in French and responded in English right a way, and he could not even speak nor understand English, I WAS ALMOST GIVING HIM A LESSON ABOUT ENGLISH 101. How funning that this guy is actually the Director of the Service team at this dealership, when everyone else in the team have been providing the great service for each previously time that I have been there. I used to deal with another guy in the service but he was busy at that day, you can tell that this "other guy" is not local, but it doesn't affect the communication nor the quality of the service. So I went to ask other staff for his name, and the other staff told me his name is Joy and he is the director of the service team, so at the end I went to see the general manager to tell them what happened in French and how was he even possible to be hire until I went to the company website and the Director on the website name is Roy RIZK. I am still hesitating if I should make a complain to Nissan Canada. The general manager was cool to talk to me and I told him I never had issue with the car nor with the service in the past, but I don't believe that he will be able to give any disciplinary action because he told me that they will give JOY a written warning and even to be fined, which any employer in Canada cannot fine their employee for what's so ever.
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  • Professionalism
Reason of review:
Poor customer service

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