Ninjawarrioruk

Hi,

I am writing to formally raise a complaint regarding my visit to Ninja Stoke on 18/02/2025 at 1:00 PM. I paid £18.50 for entry, which included a meal.

My daughter ordered pizza, but instead, we were served chicken strips. I immediately informed the staff of the mistake, and they assured me that they would replace the order.

After waiting for an hour, I approached the staff to follow up. However, the manager was extremely rude and refused to provide or replace the correct order. As a result, my daughter was left without her meal.

The staff and manager's behavior were unacceptable, and I am deeply disappointed with the way we were treated.

Additionally, I was subjected to unfair treatment, including racial discrimination, and was unjustly removed from the premises without any valid reason.

This incident, which took place in front of children, has had a significant emotional impact.

I request a full refund for the service and meal that were not provided, along with a formal apology for the unacceptable behavior of the staff and manager. I expect this matter to be taken seriously and resolved promptly.

looking forward to hearing from you.

yours,

Rasha

#12405****Yara Alaa

I booked my Granddaughters party in August 2022. I never received the confirmation so I tried calling & calling but know body picked up the phone.

I had to drive around 6/7 miles from my house to find out what was going on & it ended up being a email error. Then as we were getting closer to the party i needed to add 2 other children to the party list so I called & called over 36 times & still know body answered. This was on the 7th August. My daughter had also been calling from her phone the same day and none of us got through.

I tried to get a number for head office but alls I could find was a email address. So I sent a email stating I wanted to add another 2 names to the booking but unbelievably nobody contacted me until that evening. I said thank you for replying to my email its been a nightmare trying to contact you & he responded with oh I havent emailed you Im just calling for the rest of your payment for the party. I was gobsmacked!

I said Id like to add another 2 children to the party & he said I cant do that only head office can so Ill send them a email & youll receive a invoice to pay i

For the other 2 children. No invoice came. So we arrived at ninja warriors & it was a shambles.

Not all the kids names were down it was total stress. My granddaughter & her friends enjoyed the party & the host was really good but apart from that it was a nightmare