Anonymous
map-marker Leeds, Leeds

Adding extra to the birthday w

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I booked my Granddaughters party in August 2022. I never received the confirmation so I tried calling & calling but know body picked up the phone.

I had to drive around 6/7 miles from my house to find out what was going on & it ended up being a email error. Then as we were getting closer to the party i needed to add 2 other children to the party list so I called & called over 36 times & still know body answered. This was on the 7th August. My daughter had also been calling from her phone the same day and none of us got through.

I tried to get a number for head office but alls I could find was a email address. So I sent a email stating I wanted to add another 2 names to the booking but unbelievably nobody contacted me until that evening. I said thank you for replying to my email its been a nightmare trying to contact you & he responded with oh I havent emailed you Im just calling for the rest of your payment for the party. I was gobsmacked!

I said Id like to add another 2 children to the party & he said I cant do that only head office can so Ill send them a email & youll receive a invoice to pay i

For the other 2 children. No invoice came. So we arrived at ninja warriors & it was a shambles.

Not all the kids names were down it was total stress. My granddaughter & her friends enjoyed the party & the host was really good but apart from that it was a nightmare

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User's recommendation: 3/10

Anonymous
map-marker Birmingham, England

Complaint

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Its not ninja warrior so my review is based on this actual website because the lady who answered the phone was beyond confused.
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User's recommendation: Don’t ring and rant at the poor woman who just listened to me for 15 straight minutes.

Ardi B Zfy

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Verified Reviewer

I was not happy with the manager at Watford

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I was not happy with the manager at Watford I am very unhappy today, I had a reservation for 15 children for a party and they didn't serve us, I called them after I booked and they said you are welcome with sweets and decorations and they didn't even let me serve the birthday cake or I took a p
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Loss:
$270

Preferred solution: Full refund

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