Paul C Vgw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Really horrible customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ninja Transfers - Really horrible customer service.

I have ordered twice from this company. I really like the quality of the transfers they produce, however their customer service and logistics is a fiasco.

They ship with USPS and there is no tracking information available. At least the tracking links do not work. I ordered products on February 24, and I got a notice the same day that the product was shipped, however USPS says the product wasn't shipped until March 2. A representative I spoke to you on the phone on February 26 told me "Oh it's definitely been shipped.

The USPS website just says that all the time." This was a lie!

The website says they offer 24 seven chat service even on the weekends. However when you go to use the chat it consistently says, "sorry chat is not available send us an email." It says this every single time I have use the chat feature.

View full review
Loss:
$7
Pros:
  • Transfers are good quality
Cons:
  • Customer service and logistics suck

Preferred solution: I want my shipping refunded.

User's recommendation: Find another provider

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article