Submit ›
1.9 Based on 27 reviews
Compare to others
Respond to your
  • Customers like
    • Boots are cute 1
    • I loved those 9 west check it - bootie 1
    • Shoes quality 1
  • Customers don't like
    • No response 4
    • Online store 3
    • Worst sales associate you can find in the whole world 2
More Less

I ordered two pairs of boots from NineWest. They sent half the order and the boots that I received appeared to have been worn. They failed to provide a return label (which I now think is by design) so I will have to get in the car and drive somewhere to print a return label and return the boots. The tracking number they gave me for the other pair of boots was wrong so I have no way of tracking the other pair. I'm not even sure I will get them.... Read more

Was this review helpful? 0 0

I bought a purse from Nine West's website for my wife. At the time of purchase, the website showed the item in stock. I placed the order, and the order confirmation showed the item on back order. Ordered on January 9 Order shipped on January 25 Order received on January 31 They sent the wrong item. I called customer service about this. All I could get was that the item was now sold out, but that they would cover return shipping. How nice of... Read more

Was this review helpful? 0 0
Nine West - Right Box, Wrong Shoes
1 of 2

I placed an order from for a pair of boots. What I received instead was a pair of booties in the correct box for the boots. I was scammed. Nine West refused to issue me a refund until I sent them back the product, which were no longer available on their website. I ended up buying a new pair off Amazon for double the price. Never again. I tried to get in touch with the online customer service, and ended up waiting for 20 minutes... Read more

Was this review helpful? 0 0

I called a month ago to purchase booties. The customer service rep helping me ordered the booties in the wrong color. A couple of days later, I noticed that the order was wrong. Instead of sending me the correct shoes and stopping delivery of the wrong shoes, Derek M. told me that it was up to me to call and try to have the delivery stopped. He refused to send me more booties without me purchasing them again despite this being a... Read more

Was this review helpful? 0 0

Nine West somehow duplicated that order and charged me twice. I received two of the very same orders and was charged $95.14 for each order (separately). I called them to let them know. I was instructed to send back one order and they would issue me a refund. Well it is now, 12/23/16 and I just now received an email saying they received my return and my refund will be processed within 4-6 weeks and the refund may take up to 3 billing cycles on my... Read more

Was this review helpful? 0 0

Nine West jeans color running everywhere. I washed them in cold before I even wore them and didn't know it at the time but they ruined a whole load of laundry. Blue was everywhere. I then wore them for the first time not knowing where the blue came from. When I took them off my legs were covered with blue. My white recliner is now blue and so is my van chair. What the *** are these made of???? Can't be good though. Wow am I one mad customer. Read more

Was this review helpful? 0 0

I bought two pairs of shoes from One of the pairs that arrived was the wrong size. When I called the customer service line, no one offered any apology. I sent the shoes back to them for a refund and forgot about it. Three weeks later I checked my credit card bill to check if I had received the refund. I had not. I checked the tracking on the shoes and they had reached the destination almost THREE WEEKS earlier. I then called the... Read more

Was this review helpful? 0 0
  • From mobile
  • Nov 28, 2016
  • by anonymous
  • #962669

I have bought their purses numerous time. Absolutely love them. But I cannot keep buying them. Because they only last a couple months. Due to the stress breaking and cracking.

Add comment
  • From mobile
  • Nov 16, 2016
  • by anonymous
  • #956469

I just bought a pair of shoes from the Hobart shop and after walking to a shop next door I realised they were half a size big for me and kept coming off. Went back to try size 6 and they said they couldn't help me with that as I had walked out of the store with the shoes! Very unhelpful! Now I'm left with a pair of ill-fitting shoes barely worn! Maybe 10 meters!!!

Add comment

I have had soo many pairs of Nine West,great shoes,but have noticed the liners turn to *** and turn my feet black,ruin socks,hose.Jones apparel shoes do this as well sam and libby,enzo,etc.Outsides look nice,but hard to put them on knowing that I will have more black gunk to clean up. No,I do not wear them barefooted. Even shoes I wore once put back in the box,kept safe from mold and mildew. They still do it,some even just disintegrated on their... Read more

Was this review helpful? 0 0

Had an experience with Nine West?

Did not find what you were looking for?
You are reading about Nine West.
Filing a new complaint about