NILI LOTAN
NILI LOTAN Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NILI LOTAN has a 1.9 star rating from 3 reviews with consumers mostly dissatisfied and a 100% unfavorable distribution; common NILI LOTAN reviews cite poor postpurchase support.
Key Takeaways for Future Customers
- Expect stylish, high‑priced merchandise but review the return policy before buying.
- Prepare for limited or slow responses on refunds and exchanges for online orders.
Negative Feedback / Risk Areas
- Repeated NILI LOTAN customer complaints about nonexistent customer service and nonfunctional refund department.
- Complaints about final sale labeling, declined cancellations, and refusal to honor price adjustments.
Positive Feedback
Customers praise nice design, product quality, and product variety despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NILI LOTAN has a 1.9 star rating from 3 reviews with consumers mostly dissatisfied and a 100% unfavorable distribution; common NILI LOTAN reviews cite poor postpurchase support.
Key Takeaways for Future Customers
- Expect stylish, high‑priced merchandise but review the return policy before buying.
- Prepare for limited or slow responses on refunds and exchanges for online orders.
Negative Feedback / Risk Areas
- Repeated NILI LOTAN customer complaints about nonexistent customer service and nonfunctional refund department.
- Complaints about final sale labeling, declined cancellations, and refusal to honor price adjustments.
Positive Feedback
Customers praise nice design, product quality, and product variety despite service issues.
Fond Du Lac, Wisconsin
Bad customer service
- Purchased a sale item online and cancellation was refused.
- Further discount after purchase; they wouldn't honor the lower price and offered no help.
Purchased a sale item online. Tried to cancel a few hours later and they refused.
Item went on further discount two hours after purchase and they wouldnt honor the price. Terrible policies. Several emails and phone call, they will do nothing to help. Literally offered nothing.
Not even a store credit. They havent even shipped the item!
User's recommendation: DO NOT BUY FROM NILI LOTAN
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Resolved: Please company, get your act together. I will never order online from you again. No customer service...!
- Customer contacted order #159108 via email and phone; coat received in late October.
- They seek a refund for the Melina coat and cite poor service.
Company fixed the issue and I have been provided with partial refund. They woke up and refund3ed the item but deducted $70.00 from my refund with no explanation forthcoming.
I like the merchandise but will still not purchase from the NYC store in the immediate future. They do not communicate at all.
No response
I've emailed and tried to call regarding order # 159108. I think you have lovely items but such poor customer service that I would rate you a 1...and I shop online at high-end companies and shops all over the world.
I want a refund on the returned Melina coat pronto. Enough time has gone by since you must have received the coat in late October.!!
Please get your professional gig together.
Suzanne Rosenthal
- Nice design and quality merchandise
- Terrible customer servicei
Preferred solution: Full refund
User's recommendation: Do not shop here online
Refund department is nonfunctional
- Emails about a refund for returned items have gone unanswered.
- No customer service number to call.
- Products are cool and reasonably priced.
Ive sent multiple emails regarding the status of a refund for returned items. They have not replied.
They do not have a customer service number to call.
What a shame.
The products ar cool and reasonably priced. But Ive almost always had problems with returns, and most recently its become absurd,
- Nice products
- Poor or nonexistent customer service department
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestioning line order deemed ineligible for return
- I bought espresso Jenna pant online for $345.
- Email advertised new color.
- Return denied as final sale.
- Last order was Lotan in-store.
Bought new color espresso Jenna pant online for $345. After email advertising the new color.
Tried to return and it says ineligible because it was final sale.
What?
Thats a sham. Last time I order Lotan product or buy in store!
Preferred solution: Full refund
User's recommendation: Don’t order online. Or anywhere due to shady return policy
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