Paul C Cle
map-marker London, England

Move day chaos

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Contracted with NBM to handle my move in November 18, warning signs in evidence well in advance of the move, ie unable to get a an answer on the phone, e mails not responded to etc. Fianlly on the day of the move, everythings on the lorry including all my paperwork, I get a phone message from NBM, we can't transfer the money because we do not have secondary ID (utility bill etc), can you e mail us something across! - What ?? Gross incompetence!!, why did they not discover this prior to the move, had it not been for still having an active laptop I would not have been moving in to my new house. They are cheap, but you run the risk of them cocking up as I discovered
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Pros:
  • Price
Cons:
  • Lack of communication
Reason of review:
Poor customer service

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