Nielsen Dodge Chrysler Jeep Ram

Jeep has declined our claim. Shame on Jeep and shame on the dealership.

As a two time Jeep owner, I could not be more disappointed with Jeep, on both the corporate and dealership levels, and their lack of problem ownership. My daughter’s Jeep Cherokee was bought brand new from Nielsen Dodge Chrysler Jeep, Ram in East Hanover on Rt. 10, in NJ. With under 25k miles, the car would not allow us to add gasoline, as Im told the Baffle in the gas tank was defective and the gas tank needed to be replaced.

They charged us over $1,000 and told us to contact Jeep, as they will likely reimburse the OOP cost. I called, filed a complaint (Case # 7586****) and they declined the claim. While the car has under 36,000 miles (only 24,000 miles) it was over the warranty year. Shame on Jeep, the dealership, and the brand.

We have properly maintained this vehicle with all sevice requirements and for it to not accept gas, and to charge a valued customer for the repair or this obvious Jeep malfunction, is shameful. I will never buy another Jeep nor should you.

I purchased a 3 package of oil changes from Nielsen Jeep on Route 10 in East Hanover, NJ. All 3 times I came for my “express” oil change I waited almost 3 hours.

I spoke with the Director of Service, David Lapsansky, who was completely useless and didn’t care that customers were unhappy. He told me I should have made an appointment. I informed him I made an appointment the time before and still waited 3 hours.

This is completely unacceptable and the dealership should be reprimanded. I will never again go there for service or buy another Jeep from this dealership.