Niels RV Reviews
11.3K CLAIMED LOSSES
6 TOTAL REVIEWS
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Niels RV Reviews
I have been scammed at your store
I brought my travel trailer to Niels to check the brakes and repack the wheel bearings. I dealt with Tony. Long story short, I was charged for the job and it was never done. I explained to Tony that I am a mechanic so he should of know better than to scam me. I have done many wheel bearing packs in my time. It is a very personal job. What I mean by that is that you will leave finger prints and scuff marks on everything. Not only is my grease still dirty, there is dust on everything and my rubber boots are so dry rotted, they came apart as I removed one to inspect the job. The job was done a week ago and it has been driven 5 miles since I picked it up. I have an appointment with camping world so I can have them remove the wheels and document with pictures and witnesses as I remove the wheels to confirm my story. I will then discover that the seals are not new, which I was charged for also. I am waiting for a call back from your store. This can all end with a full refund. However, in the meantime, I have left a yelp review, I left messages for my local media sources, and I will soon contact the better business bureau. After I have gathered enough evidence, I will sue Niel’s RV for way exceeding the initial price. I used to own a repair facility. I am well informed on the day-to-day operations of your business. So please feel free to correct this issue and stop any further inconvenience for the both of us.
Reason of review
Thank you to Tony at Neils!
If it wasn't for Tony at Neils RV I would not be going there. He follows up on all his calls, returns phone calls on a timely manner and is always informative with what is going on with my couch. Although my coach was not purchased from Neils, I would highly recommend their service department. when having issue with Fleetwood, Tony was on top things, calling me daily, giving me advise about who to call at Fleetwood and explaining things in words the average person could understand, without all the bulls---. Inclosing I just want say if your coach is in needed of any service and or repairs, see Tony. You will feel at ease... Thanks, Larry Bisordi
La Crescenta, California
Reason of review
Good customer service
Neil sold me a Motorhome and claimed it had been fully inspected and it was ready to drive anywhere we like to go.we found out very quick that they are dishonest and will do anything to sell you a motorhome.we had so many issues with that motorhome that we ended up trading it in at another dealer and taking a huge loss do not make the same mistake we did.
Los Angeles, California
Reason of review
Poor customer service
Sold me a lemon
We bought a Southwind from Niels Rv, the salesman Nick told us that the coach had been fully inspected and was in perfect working condition with absolutely no issues, Not more than one week later, on our first trip out, the generator seized up and had to be replaced.We called Niels and they said its our problem now we bought it. Not only was there issues with the generator but the water heater had to be repaired because of a gas leak. The shop we took it to said these items were never touched especially the generator, the oil was black with the original filter. LIARS!!!!!.My husband and I saved for years to buy a motorhome to enjoy our later years and this is what we got from Niels. They are dishonest and will do and say anything to make a sale.
They lied about the unit they sold me
my wife and I bought a 2005 pace arrow motorhome from niels they kept telling us this was the flagship model with no problems and we would get years of use out of it they also told me that they did a full inspection on it and everything worked perfectly 1 month after we bought it the leveling system broke the next month my refrigerator went out that was $3000 to fix not to mention the multiple leaks on the roof that they said they tested for leaks that's only a few of the issues with the coach the real bummer was the registration bill that we got one month after we purchased the motorhome they did not tell us that we would have to pay $850 for registration for the following year typically when you buy a car or motorhome you pay license and registration and that covers a year they scammed us now they say its not worth what we paid for it don't go there!!!!!
San Jose, California
Fleetwood and Niels RV has terrible service
I bought a 2008 33' Fleetwood RV and have had nothing but problems with it. Niels RV in North Hills, CA had the RV for repair over 3 months the 1st 12 months I owned it. That wasted time on my warranty. Niels puts the customer in the middle of Fleetwood and them while they bicker about replacement or fixing the issue. Now that the warranty has expired they are price gouging to fix some of the same things they didn't fix correctly the first time when it was under warranty. RV's are usually a 1 time purchase for most people and that is why they don't care about repeat business. I am trying to warn potential buyers not to purchase a Fleetwood RV or do business with Niels. They treat you like a king when you are in the market but as soon as the sale is complete they don't want to work with you. What happened to American pride of workmanship and craftmanship. No wonder all of our jobs are going offshore.
San Diego, California