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The gas mains in my neighbourhood are starting to develop leaks as was evident by a serious leak on a neighbors supply line which emitted from the earth around the supply line to the meter. Nicor arrived after the fire department spent hours hosing down the area of the leak after evacuating the family. Nicor subsequently marked several below grade leaks up and down the street. That was about 9 months ago, and no work has been done to correct...
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Nicor gas is a terrible company who hires idiots. I haven't had gaa for 2 weeks because every time my appointment day comes, they claim they come and knock on the door and no one answers! ***, I stayed at the window the whole morning and no one showed up. When I called, all they know how to say is "well it shows here that someone was there at 10am" buncha *** idiots. I hope their company goes to ***.
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The customer service is very bad always an excuse lol. Stayed home 2 different days from work so they could fix a bad meter never showed now they are very rude on the phone. I want to go all electric the gas guys are bad bad. No apologies only excuses oh your fence was locked. Lol I have no fence. Then oh your dog. Lol I have no dog get a GPS and find the correct location plus drug test all your customer service personal totally out of line I...
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NiCor Gas Meter Reading Review

#743111
Nicor sucks I want to stop service but they can't get anyone over there to read a meter for another week so I'm not living there but I have to pay the gas there for someone else. Find it hard to believe that nobody can swing by and get a meter reading for a whole 10 seconds. Bunch a freekin idiots. High pay and less work huh. I see how it I.
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I was told as many others to convert to paperless billing and i could pay my bill for free online...now its $3 fee... really???nicor needs to keep its word and not charge a fee. its ridiculous, people have a hard enough time paying their bills much less charging them to pay it. Its wrong and deceptive on nicors part. Why would u offer something and then change it. It sounds like a scam to me. Just another way to try and get more money from...
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#839677
Nicor is now forcing all customers to pay a 2.95 "payment acceptance" fee. Keep in mind this isn't just some credit card convenience or online fee (if you have paperless billing and autopay or use your bank account, they will charge this fee as well). It means, if you want to pay your bill AT ALL you have to pay them to accept your money. It's totally unscrupulous being that they have the monopoly on gas service. I suppose if you have them...
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Anonymous

Anonymous Can you pay thru Chase bank and not get charged?

Anonymous

Anonymous That is not "illegal" unfortunately, bur definitely not customer friendly.
After years of accepting direct debit/credit card payment suddenly start using third party (weste...

1.3
#820934
It used to be Nicor provide service and customer pays Nicor for the service. Not any more. Now there is an "imaginative" scheme to charge more for the same service. Customer can now pay his/her Nicor bill via Western Union only and $3 extra fee. It is like you take your coat to cleaners', they tell you how much they will charge. But when you come back for your coat, they say you have to pay their representative and an extra fee. It's hard to see...
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Anonymous

Anonymous Could be the start of an alarming trend. Imagine if all your bills suddenly are now around $3 per month to pay. My guess is Western Union gives some kind of kick back to Nic...

Anonymous

Anonymous This is a serious load of bull $hit. I cannot begin to believe that it costs $2.95 to process a credit card transaction.

#807131
I was sold the sewer repair plan, for a monthly fee $9.95. finally when my sewer was blocked, it took them 24 hours to send someone and I was charged $250, since their fine print says that sewer was only covered up to 100 feet. normally in my area you can get this service done for about $150 in a few hours and no monthly fees. They blamed me for not reading the fine print. They were extremely rude to me. They kept saying that I should have read...
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Anonymous

Anonymous Their warranty service is absolutely useless. They basically don't cover any repair, if you read the fine print.

PivotalHomeSolutions

PivotalHomeSolutions Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 888-414-2...

#484752
Nicor Gas has absolutely NO understanding the the phrase Customer Service. I am a customer that pays their bill on time every month, which i'm sure they have plenty who don't. I know I used to be one. So boy was I shocked this morning when I realized that our gas service had been disconnected. I called customer service and they seemed just as surprised as us. Then after 5 minutes on hold they informed us that it happened because they couldn't ...
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Anonymous

ontothem nicor does suck- every winter same story - they supposedly read meters every other month- then come march and you get a bill that's triple the average for the last 3 months- c...

nikalseyn

nikalseyn Contact your state's regulatory agency for utilities. You should find a link at the state of Illinois website. Either file a complaint or, better yet, call them so you can exp...

I was told NiCor would be at my home between 8 a.m. to 5 p.m. Which is acceptable, gas is extremely important to provide necessary living functions. So 4:45 p.m. comes around and I become concerned. When I call to see what's going on, I was told he came at 10 a.m., they claimed he knocked at my door several times. FALSE. I was eagerly waiting to hear someone show up. I took off a day work for nothing. Calling the customer SHOULD BE STANDARD...
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#353045
We moved out of our old apartment at the beginning of March, and into our new place. We took the rest of the month to clean up and make sure the apartment was clean so that could get our deposit back. I waited to turn off our utilities since I still had keys to the apartment, figuring since we weren't there they couldn't be that high. Wrong. I got my bill from Nicor, it was the highest it had been yet. We were not living there, the heat/AC was...
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