NextCar Rental
NextCar Rental Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NextCar Rental has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "STAY AWAY-Read MY experience, WORST EVER", "Don't deal with this company", "Will not recommend and will put this on a customer reviews", "Don't prepay", "Si son de Estados Unidos deben tener cuidado donde alquilan ya que después es buen difícil para devoluciones".
Most users ask NextCar Rental for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NextCar Rental has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "STAY AWAY-Read MY experience, WORST EVER", "Don't deal with this company", "Will not recommend and will put this on a customer reviews", "Don't prepay", "Si son de Estados Unidos deben tener cuidado donde alquilan ya que después es buen difícil para devoluciones".
Most users ask NextCar Rental for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Monroe, Louisiana
Rental Dispute-Pending Legal Action
BEWARE!! NextCar Rental is a SCAM!!
I was a victim and plan to contact Florida AG to investigate. Bait and switch scheme among other things. My prepaid $6/day rental car with all taxes and fees for 3 days was $48 When I arrived they refused to honor my prepaid arraignment. Charged me absorbent fees for using my American Express card, had to pay surcharge because I have Shelter Insurance and its not on there approved insurance list, also had to pay more fees because my full coverage insurance on my car has $1000 deductible, I was told there was a fee on anything over $500 deductible.
All told, my final bill was $169! For a $6/day car for 3 days! Wait, it gets better. They refused to remove my first 2 prepaid rentals, AND no one told us they dont open until 6 AM, in ORLANDO, so no one was there when we arrived.
Gates locked, no one-no ride to airport, no one to check in car, and now late to airport. A man drove up just as uber showed up and said he was opening. We had to leave because we had to get to airport. There was another customer that had same situation.
We all left the keys on the front seat and left in the driveway. Later I got a notification they were charging me $450 for violating the smoking policy. No one in my group smokes or vapes. They sent a graph from a sensor that showed a sudden peak and dropped back to 0 about the time our uber driver showed at 5:17 AM and we were all outside the car.
GPS on graph is going to show their location and we were on their driveway. $450! Filed grievance with American Express, they were very interested in hearing my story and are investigating. I can swallow them charging me $169 for my car, even though my daughter paid $94 with approved credit card and insurance, for the same model car and same says.
But the 2 prepaids that got charged AND Smoking Fee at $450 is unacceptable. If you question this, I challenge you to call NextCar Rentals in Orlando Florida, and just try to get a human. Its all AI, and if you didnt know, it sounds real but its not.
No number to call, email or corporate address info on real people are the extremely rude front desk and *** poor manager, Joel , if that is his name. Other than that, try to call 321-800-**** or visit the dont give a crap about you front staff and Manager.
User's recommendation: STAY AWAY-Read MY experience, WORST EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Longmeadow, Massachusetts
Mala experiencia
el día de mi reserva esperé demasiado por el vehículo y al momento del pago se realizaron 2 transacciones algo sospechosas. una de ellas fue el depósito por no tener mi tarjeta de crédito y aún llevo 3 meses exigiendo la devolución.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
Need to cancel my rental
NCPGP1083****
Trying to cancel it but unable to cancel. I have my flight rescheduled. But it's showing canceled.
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't rent with this company, no accountability from their part.
My experience was Horrible, first you have to wait one or two hours because they don't have employees, then they give you a car with bad tires or unsafe to drive. Then you get in the car and have to call them to rescue you because the tire blew up and nobody answers the phone.
Nobody answers the phone anyway. They have to call the supervisor and there is no supervisor to talk to, and then they don't want to credit you when you call a tow truck This place should not be in business and Priceline should not work with such a dishonorable company .On top of that they will charged you $150more just on fees they make up.
User's recommendation: Don't deal with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
Alaska 4x4 Rental Representative I am writing to address an issue I experienced during my recent visit to your rental location. Upon arrival to pick up my reserved 4x4 vehicle, I was informed of th
No verbal communication just an email stating that the Car rental place didn't agree & they cant refund me .which is not true that the car rental guy was willing to resolve... they haven't spoke to either one of us directly..
Alaska 4x4 Rental Representative,
I am writing to address an issue I experienced during my recent visit to your rental location. Upon arrival to pick up my reserved 4x4 vehicle, I was informed of the liability waiver insurance and windshield coverage fees. Unfortunately, these costs were significantly higher than I anticipated. As a result, I opted to explore other rental options.
While I was arranging an alternative rental at a nearby desk, your representative informed me that I would need to request a refund from the third-party booking agency through which I made the reservation. This was unexpected and was not communicated to me during the booking process.
Since then, I have made multiple attempts to contact the third-party agency to request a refund, but I have been unable to get a response or a call back. This situation has caused significant inconvenience, and I am hoping you can assist me in resolving this matter.
I kindly request that you either facilitate the refund process on my behalf or provide guidance on how to proceed. Any assistance in resolving this issue promptly would be greatly appreciated.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Denise Peters
925-470-****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mogán, Canary Islands
I haven’t received my $250 deposit
I rented a car from Nextcar. It's been over 14 business days and I still haven't received my $250 deposit.
- Deposit still missing
- Car was dirty
Preferred solution: Full refund
User's recommendation: Will not recommend and will put this on a customer reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust want my money…
First that all thank you for keep in contact… I did everything in my power to get my money back but nothing works… I call the Business Consumers Dept. in Puerto Rico and they told to go online and make a complaint either all details so they can investigate the case… thank you for your time and help!!!
Been two months waiting for a refund ($250) that they supposed to gave me when I turned in the car, I claimed two times and still waiting, it was in San Juan PR office why did you have to claim something that is yours?
Largo, Florida
Prepaid refund
I have contacted customer service several times I have emailed several times I was told from the customer service counter agent the day that I booked the car I could not use chime credit card after I paid for it with this card so I need a full refund and I've been asking for 2 months now please
User's recommendation: Don't prepay
Bloqueo
Hice una reserva para una emergencia familiar., HablarCEen CyoRhode Islands el cual coloco una nota a la reserva,cuando fui a redoogro El vehículoículo apareció un bloque a mi licencia y en todo momento se rehusaron ayúdame. Llama a priEl youna anaos dijeron que nVayaAbia nada en la licencia, estuve 2 hHoras sino ayuda y Salí Sin vehículo y sin dinero para poder alquilar otro vehículo,se llamaoa porquetomor servicioeso y No ¿A qué se refiere?reció ningún bloqueo estuve 5 días sin vehículo y no me devolrivalizaraen el dinero tampoco, no es la primera vez que alquiló con ustedes y no había tenido ningún inconveniente con ustedes. Exijo una compensación por los daños emocionales ocasionados por el mal tratado de parte de ustedes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Devolución de dinero
Company fixed the issue and I have been provided with apology.
Buenos días les escribo ya que alquile un carro el día 10 de julio y todavía no me an devuelto el dinero retenido e llamado muchas veses y no tengo respuestas
User's recommendation: Si son de Estados Unidos deben tener cuidado donde alquilan ya que después es buen difícil para devoluciones
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Apparently they’re use to do this, there is a lot of cases like mind… wonder is there any government agency that deal with this cases…