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Warranty

warrantied a gas conversion kit sent me a different part number 1 of the hoses is to short so i emailed them told them the issue they said they are the same. so why are there different part numbers emailed them a week ago and no reply
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ID
#2707006 Review #2707006 is a subjective opinion of poster.
Preferred solution
replace with correct part

Warranty

They sent a replacement gas conversion kit and the hose from regulator to manifold on to short, so you can not Mount regulator. They sent me a different part number that they said where the same, but they are not. So still waiting for a realistic answer
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ID
#2691938 Review #2691938 is a subjective opinion of poster.
Location
Conyers, Georgia

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Grill bottom fell apart ...grill isn't even that old

My grill bottom fell apart while cooking. For the price you would think it would last longer than a year.
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ID
#2623429 Review #2623429 is a subjective opinion of poster.
Pros
  • It was a nice looking grill and had lots of space
Cons
  • It fell apart
Preferred solution
A new or repaired grill

NO RETURN CALLS to ORDER PARTS!

I have called several times to order parts and was told SOMEONE would get back to me to take my order. Why bother calling back with this message! No one wants to hear this!!!!
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ID
#2527293 Review #2527293 is a subjective opinion of poster.
Location
East Hampton, New York

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