MAIN LID INNER COVER RUST PROBLEM:

Nexgrill - MAIN LID INNER COVER RUST PROBLEM:
Nexgrill - MAIN LID INNER COVER RUST PROBLEM:
I am a Nexgrill lover. I purchased my grill from Home Depot back in December 2017 and have registered it. I have also been ordering some part from your company. I am very disappointed with the main lid part because the inner cover is rusty and it cannot not be removed...
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#3856916 Review #3856916 is a subjective opinion of poster.
Location
Luyando, Aguada

Item sold knowing there are Missing parts

1.2
Ok so purchased a 350.00 Nexgrill 5 burner propane from Home Depot on 6/12/22 for July 4th 2022 not 2023. Item came with a missing drip pan and cup to catch grease and juices. so obviously can not use. Called HD same day however they cant do anything so referred me to...
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#3751136 Review #3751136 is a subjective opinion of poster.
Location
Ocala, Florida
New Reviewer

Broken thermostat

the grill was on but registering only 200 degrees. then i tapped on the gauge and it dropped to not even registering a temperature. this was just purchased in may 2021
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#2893570 Review #2893570 is a subjective opinion of poster.
Preferred solution
replace my of thermostat or grill if need be
New Reviewer

It doesn’t work

1.4
I spent $200 on my grill and it light no matter what I do. I am returning it and getting a well known brand.

User's recommendation: Don’t buy it.

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#2859135 Review #2859135 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Resolved: Warranty

3.0
Update by user Aug 22, 2021

Company fixed the issue and I have been provided with product replacement. finally received the right product.

Original review posted by user Jul 23, 2021
warrantied a gas conversion kit sent me a different part number 1 of the hoses is to short so i emailed them told them the issue they said they are the same. so why are there different part numbers emailed them a week ago and no reply
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#2707006 Review #2707006 is a subjective opinion of poster.
Preferred solution
replace with correct part

Warranty

3.4
They sent a replacement gas conversion kit and the hose from regulator to manifold on to short, so you can not Mount regulator. They sent me a different part number that they said where the same, but they are not. So still waiting for a realistic answer
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#2691938 Review #2691938 is a subjective opinion of poster.
Location
Conyers, Georgia

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Verified Reviewer New Reviewer

Grill bottom fell apart ...grill isn't even that old

1.0
My grill bottom fell apart while cooking. For the price you would think it would last longer than a year.
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#2623429 Review #2623429 is a subjective opinion of poster.
Pros
  • It was a nice looking grill and had lots of space
Cons
  • It fell apart
Preferred solution
A new or repaired grill

NO RETURN CALLS to ORDER PARTS!

1.3
I have called several times to order parts and was told SOMEONE would get back to me to take my order. Why bother calling back with this message! No one wants to hear this!!!!
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#2527293 Review #2527293 is a subjective opinion of poster.
Location
East Hampton, New York

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