
Unclaimed
Nexgrill Reviews
200
CLAIMED LOSSES
8
TOTAL REVIEWS
1
ISSUE RESOLVED
Nexgrill Reviews
MAIN LID INNER COVER RUST PROBLEM:
I am a Nexgrill lover. I purchased my grill from Home Depot back in December 2017 and have registered it. I have also been ordering some part from your company. I am very disappointed with the main lid part because the inner cover is rusty and it cannot not be removed...
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ID
Location
Luyando, Aguada
Item sold knowing there are Missing parts
Ok so purchased a 350.00 Nexgrill 5 burner propane from Home Depot on 6/12/22 for July 4th 2022 not 2023. Item came with a missing drip pan and cup to catch grease and juices. so obviously can not use. Called HD same day however they cant do anything so referred me to...
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ID
Location
Ocala, Florida
New Reviewer
Broken thermostat
the grill was on but registering only 200 degrees. then i tapped on the gauge and it dropped to not even registering a temperature. this was just purchased in may 2021
ID
Preferred solution
replace my of thermostat or grill if need be
New Reviewer
It doesn’t work
I spent $200 on my grill and it light no matter what I do. I am returning it and getting a well known brand.
User's recommendation: Don’t buy it.
ID
Loss
$200
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Warranty
Update by user Aug 22, 2021
Company fixed the issue and I have been provided with product replacement. finally received the right product.
Original review posted by user Jul 23, 2021
warrantied a gas conversion kit sent me a different part number 1 of the hoses is to short so i emailed them told them the issue they said they are the same. so why are there different part numbers emailed them a week ago and no reply Resolved
ID
Preferred solution
replace with correct part
Warranty
They sent a replacement gas conversion kit and the hose from regulator to manifold on to short, so you can not Mount regulator. They sent me a different part number that they said where the same, but they are not. So still waiting for a realistic answer
ID
Location
Conyers, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGrill bottom fell apart ...grill isn't even that old
My grill bottom fell apart while cooking. For the price you would think it would last longer than a year.
ID
Pros
- It was a nice looking grill and had lots of space
Cons
- It fell apart
Preferred solution
A new or repaired grill
NO RETURN CALLS to ORDER PARTS!
I have called several times to order parts and was told SOMEONE would get back to me to take my order. Why bother calling back with this message! No one wants to hear this!!!!
ID
Location
East Hampton, New York
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