Nexa

I ordered from an internet ad a bottle of rust remover. The price was $29.

Upon email confirmation of my order, the price had jumped to $42.91. I replied to the email immediately to cancel the order, this within minutes of placing the order. I had done further investigating and found the same item for less than half the price. Ten days later, the product arrived.

I then searched for how/where to return the rust remover. Three different phone numbers were found: one not receiving calls at this time, two with a constant busy signal, and the third, 'your call cannot be completed as dialed, please check the number and try again.' Hmmmmm, okay, so I send an email. The first response says they cannot refund because I purchased at a discounted price. I reply, 'DISCOUNTED MY *** You raped me on the price!' The second responding email says they will offer me a 30% discount to keep the item, but still no means/address to return.

I reply I will return the item to the return address on the package. The third response says they will give a 50% discount to keep the item. I emphatically decline, saying I am sending it back to the address of the Uniuni Warehouse where it was sent to me from via USPS. This I do within the hour.

I am fuming over the ridiculous amount of time spent, frustrated and quite disappointed. Two hours later, another nexa email with an incredibly complicated return address to a province in China, fat chance of getting THERE! I reply, 'too late, I've already mailed it to the warehouse in Gardena, California.' I am expecting more complications with this return/refund from nexa (I refuse to capitalize nexa). I will chase the $42.91 solely on principle; nobody likes to be RIPPED OFF!

I was very reluctant to give them the one star. I think the rating system should move negatively as well, perhaps stars to the right and the *** emoji to the left.

The product might be fantastic; I will never know because of their GREED and LOW DOWN TACTICS! I give them a scathing three and a half *** piles.

I had ordered a small bottle of nexa rust remover. I cancelled it minutes later when I saw the final price had nearly doubled.

They sent it anyway and it arrived yesterday. This morning I tried to initiate their return policy by contacting them by phone to inquire about the procedure. THREE different phone numbers. One was a recording not receiving calls at this time.

The second was constantly busy and the third was a recording sorry, unable to complete your call as dialed, please check the number and try again. WTF? This item was shipped from a warehouse in Gardena Ca called Uniuni, they had a customer service number. I called, was put on hold for 31 mins and ended up talking to Douglas who was in Canada and absolutely no help, ZERO!

I am frustrated and PISSED and will now mail this item back to from where it came and cancel the charge on my cc. Thanks for the vent.

Dear nexa

I trust this message finds you in a moment of urgency and concern. I am writing to express my escalating frustration and dissatisfaction with Aadhi NEXA dealership, which not only fails to address my legitimate concerns but also jeopardizes the reputation of Maruti Suzuki.

The dealership's persistent lack of response and resolution, coupled with excessive charges and questionable practices, not only tarnish the customer experience but also reflect poorly on the esteemed reputation of Maruti Suzuki.

Despite repeated attempts to communicate my concerns, the dealership has persistently resorted to copy-and-paste responses, providing neither clarification nor resolution.

This unacceptable behavior reflects a blatant disregard for customer service and raises serious questions about the dealership's commitment to customer satisfaction.

The unresolved matters and excessive charges include:

1. Extended Warranty Cancellation and Refund: - Lack of information on the status and deductible value of the cancellation, causing unnecessary distress and uncertainty.

2. Excessive Charges for Extended Warranty Cancellation: - A confusing and contradictory charge of Rs. 2400 for canceling the extended warranty, demanding immediate clarification and transparency.

3.

Insurance Overcharge: - An additional charge of Rs. 2400 for insurance, in contradiction to assurances that this amount covered all expenses. This raises serious concerns about transparency and fair practices.

4. Pending Accessories and RC Book Status: - Persistent silence on pending accessories and their delivery timeframe, along with undisclosed information about the RC book status, contributing to customer dissatisfaction.

This unsatisfactory state of affairs not only affects my personal experience but also calls into question the standards and values upheld by Maruti Suzuki.

The dealership's actions are actively damaging the reputation that Maruti Suzuki has worked diligently to build over the years.

I implore you to consider this as a critical matter that requires your immediate attention. I request a thorough investigation into the aforementioned issues, a transparent breakdown of excessive charges, and a swift resolution to restore faith in Maruti Suzuki's commitment to customer satisfaction.

It is disheartening to witness the erosion of trust due to the actions of a dealership that bears the Maruti Suzuki name.

I trust that your intervention will not only address my concerns but also contribute to safeguarding the esteemed reputation of Maruti Suzuki.

I have attached my previous correspondences with the dealership for your reference. Your immediate and decisive action is crucial in rectifying these inadequacies and ensuring that Maruti Suzuki's reputation remains untarnished.

Thank you for your understanding and prompt attention to this urgent matter.

Sincerely,

Sathish