Nexa

Dear nexa

I trust this message finds you in a moment of urgency and concern. I am writing to express my escalating frustration and dissatisfaction with Aadhi NEXA dealership, which not only fails to address my legitimate concerns but also jeopardizes the reputation of Maruti Suzuki.

The dealership's persistent lack of response and resolution, coupled with excessive charges and questionable practices, not only tarnish the customer experience but also reflect poorly on the esteemed reputation of Maruti Suzuki.

Despite repeated attempts to communicate my concerns, the dealership has persistently resorted to copy-and-paste responses, providing neither clarification nor resolution.

This unacceptable behavior reflects a blatant disregard for customer service and raises serious questions about the dealership's commitment to customer satisfaction.

The unresolved matters and excessive charges include:

1. Extended Warranty Cancellation and Refund: - Lack of information on the status and deductible value of the cancellation, causing unnecessary distress and uncertainty.

2. Excessive Charges for Extended Warranty Cancellation: - A confusing and contradictory charge of Rs. 2400 for canceling the extended warranty, demanding immediate clarification and transparency.

3.

Insurance Overcharge: - An additional charge of Rs. 2400 for insurance, in contradiction to assurances that this amount covered all expenses. This raises serious concerns about transparency and fair practices.

4. Pending Accessories and RC Book Status: - Persistent silence on pending accessories and their delivery timeframe, along with undisclosed information about the RC book status, contributing to customer dissatisfaction.

This unsatisfactory state of affairs not only affects my personal experience but also calls into question the standards and values upheld by Maruti Suzuki.

The dealership's actions are actively damaging the reputation that Maruti Suzuki has worked diligently to build over the years.

I implore you to consider this as a critical matter that requires your immediate attention. I request a thorough investigation into the aforementioned issues, a transparent breakdown of excessive charges, and a swift resolution to restore faith in Maruti Suzuki's commitment to customer satisfaction.

It is disheartening to witness the erosion of trust due to the actions of a dealership that bears the Maruti Suzuki name.

I trust that your intervention will not only address my concerns but also contribute to safeguarding the esteemed reputation of Maruti Suzuki.

I have attached my previous correspondences with the dealership for your reference. Your immediate and decisive action is crucial in rectifying these inadequacies and ensuring that Maruti Suzuki's reputation remains untarnished.

Thank you for your understanding and prompt attention to this urgent matter.

Sincerely,

Sathish