Pablo C Qvx

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#4866672 
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Bad installation, horrid service

1.4
NewSouth Window Solutions - Bad installation, horrid service
NewSouth Window Solutions - Bad installation, horrid service
NewSouth Window Solutions - Bad installation, horrid service
NewSouth Window Solutions - Bad installation, horrid service
NewSouth Window Solutions - Bad installation, horrid service
NewSouth Window Solutions - Bad installation, horrid service
Paid 50K for all my windows and doors. The materials seem to be ok. Installation is EXTREMELY subpar (I have pics to prove it). They sent the same person over and over, to solve the issues they themselves created. Failed inspection due to wrong installation procedure, non compliance with county code, doors with handles scratched, installed non-square, not closing properly, parts missing (i.e: plugs to cover screws). Broken seams, stucco used improperly (Came off at first pressure cleaning) Crew showed up at least 4 times, not counting scheduled inspection. Last time I had to threaten with a lawsuit to have them come and fix inspection failing issues. I do not recommend at all
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Pros:
  • Product seems ok
Cons:
  • Professionalism
  • Installation
  • Service

Preferred solution: Product replaced, compensation/credit for over a year of runarounds

User's recommendation: look for alternatives

Comment
Helpful
anastasia H Wcs

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 Verified Reviewer | map-marker West Palm Beach, Florida
#4664693 
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Hardwood Floor Removal reimbursement due to risers not installed on alow e sliders

NewSouth Window Solutions - Hardwood Floor Removal reimbursement due to risers not installed on alow e sliders
NewSouth Window Solutions - Hardwood Floor Removal reimbursement due to risers not installed on alow e sliders
NewSouth Window Solutions - Hardwood Floor Removal reimbursement due to risers not installed on alow e sliders
NewSouth Window Solutions - Hardwood Floor Removal reimbursement due to risers not installed on alow e sliders
NewSouth Window Solutions - Hardwood Floor Removal reimbursement due to risers not installed on alow e sliders
NewSouth Window Solutions - Hardwood Floor Removal reimbursement due to risers not installed on alow e sliders
New South Windows on Okeechobee Blvd W p b Florida installed 4 low e impact sliders and an Impact Front Door, unfortunately the risers were never installed on the sliding glass doors. I had water intrusion on my pecan hardwood floors glue down tonge and groove. Philp Perotti from New South came over an acknowledged the error and we made an agreement that I would have the damaged portions of flooring removed by my workers and that New South would reimburse me for services. Receipts were e mailed and reciepts were sent certified mail. I was told by your man from New South that i would be sent a check for the tear up, clean up and disposal of the hardwood floors in 4 to 5 weeks in the amount of $4723.39. Phil Perotti from New South said it would take your corporate office that time frame to resolve the matter. Please contact me with due diligence. Anastasia Held Abraham Cc Thomas & Thompson Esq...Attorney Charles Thomas
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Loss:
$4740
Pros:
  • To soon to answer
Cons:
  • To soon to answer

Preferred solution: Tear up. , clean up and hauling off of damaged flooring reimbursement.

User's recommendation: Waiting for a response on reimbursement

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Helpful
Oksana T Xum
map-marker Cambridge, England
#4387376 
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Bridge in contact

1.0