Newport Brass Reviews
Newport Brass Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Newport Brass reviews show a 5.0 star rating from 1 customer, 100% positive distribution; consumers are mostly satisfied and highlight customer service and location, and note the price level is low.
Key Takeaways for Future Customers
- Expect helpful phone support but verify parts and warranty timelines.
- Confirm contact details since email follow-up may be slow.
Negative Feedback / Risk Areas
- Delayed responses to parts requests and unanswered emails.
- Ongoing warranty concerns like faucet discoloration while issue is resolved.
Positive Feedback
Reviewers report attentive customer service agents and satisfaction with location and low price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Newport Brass reviews show a 5.0 star rating from 1 customer, 100% positive distribution; consumers are mostly satisfied and highlight customer service and location, and note the price level is low.
Key Takeaways for Future Customers
- Expect helpful phone support but verify parts and warranty timelines.
- Confirm contact details since email follow-up may be slow.
Negative Feedback / Risk Areas
- Delayed responses to parts requests and unanswered emails.
- Ongoing warranty concerns like faucet discoloration while issue is resolved.
Positive Feedback
Reviewers report attentive customer service agents and satisfaction with location and low price level.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need parts I scratched my faucet
- - Lionel called the office and finally got through.
- - He emailed photos of the unit and parts.
- - No one has replied; he spoke with Brenda Montoya.
I need parts I called the office and finally got through. I sent an email with pictures of my unit and the parts that I need and no one has gotten back to me.
My name is Lionel.
Please reach me at 201-658-**** as I am not able to use my kitchen sink. I spoke with Brenda Montoya
Preferred solution: Customer service
Brookfield, Illinois
Warranty/defect
- - Two kitchen faucets; one discolored and worsening.
- - Not yet resolved, but I am confident the tech will find a solution.
I have two kitchen faucets, one is discolored, seems to be getting worse.
I am working with someone at your company to resolve.Its kind of odd the customer service is called pissed customer. Im not a pissed customer.. Ive been very happy with the help Ive been getting.
While my problem isnt resolved yet, Im confident the customer service tech agent will find the right solution.
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