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1.9 Based on 45 reviews
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Laughable. All I can say, in short, stay away from these clowns. Think of all the bad stuff that can happen when buying PC parts online and that is Newegg. Just one example: Bought RAM at $239 one day ad the next day it was $199 for the same item Newegg said I was a valued customer but nothing they could do. I told them to cancel order and I'm gone. Trying to cancel or return is close to impossible. Newegg will charge you restocking and freight... Read more

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Placed an order with overnight shipping with the site saying delivery date of Fri the 6th. Look this morning and the item is still in packaging. Call customer service and they say that the item will take 1-2 days for processing. They continue to tell me that they let me know in the order confirmation after the purchase was made. So the item that i ordered will be here whenever they get around to it. Was going to start using newegg for my... Read more

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I must be too used to Amazon since they always deliver as promised so it is very clear what needs to be done moving forward. Here it is. On December 6, I ordered six Surface 4 Pros to give as Christmas gifts. After two weeks I inquired and they said they will cancel the order. I made it clear that I did not want to cancel and wanted my products. They then guaranty I will receive the items by December 23. They finally arrived December 24. 18... Read more

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I placed an order on Newegg.com, and did not receive the merchandise that I ordered. I contacted their customer service department several times, sat on hold for several hours and was disconnected several times via online chat. I tried calling several times and sat on hold for several hours, before speaking with a representative who told me that she couldn't do anything, and claiming that her manager couldn't do anything. I sent various e-mails,... Read more

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My family is in the process of getting new computers for everyone. We ordered mine first. $1416.00. Placed the order Dec 3rd. Got a confirmation email stating when delivery would be. Checked the bank and sure enough the 1416.00 was in pending. Come Monday at 2 pm in the afternoon I receive an email stating a verification issue caused by my bank canceled the order. I found that very odd so I called my bank. They checked everything including the... Read more

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It has been 5 days now since I placed an order from Newegg, I have not received any updates or emails to let me know about my order. It is frustrating to talk to an individual on the phone that uses passive aggressive tone and really is not helpful at all. I called and email Newegg and the company that suppose to be filling the order "DAZONE". I believe that Newegg should keep track of the companies that provide crappy service and release them... Read more

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I have ordered things several years ago from Newegg and disliked their shipping policies but the latest orders made me decide to not only never use them again but to also tell others of my experience. I ordered two Lenovo Y700 laptops from Newegg to save a few bucks. I have FedEx delivery manager so I thought I would be able to customize the delivery, change the date, address, hold the package, sign online, etc. I was surprised to find that I... Read more

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I placed an order for 4gb ram on 11/19 and on 11/23 it appears that it hasn't even shipped yet. It has been in Packaging since 11/21. How much packaging does this small item need that it takes over 2 days? With the holiday coming up that means that shipping probably won't happen until 11/28. I placed a separate order on their website, not fulfilled by Newegg, on 11/21 and received it on 11/22. When I spent the time to call customer service and... Read more

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Received a defective computer. I am still attempting to return it. The company screwed up and failed to create an invoice for the shipment. As a result, I can neither return the defective PC nor receive a replacement. I have been on the phone with customer service at least 10 times. They can neither give me an estimate as to when they will prepare an invoice nor will they do anything to help me. They even insulted me by suggesting I was... Read more

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I ordered a Mac Pro from them which was listed as "Cosmetic B- grade with moderate scratching/wear on the exterior chassis" and no mention of the case being bent. When it arrived I opened the box and it had clearly been under packed, one wrap bubble wrap (the packing order that came with it even specified 2 layers minimum) and a few sheets of packing paper but able to slide all around the inside of the box. Once I removed what little packing... Read more

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