Storie Tyt

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Verified Reviewer
| map-marker Monticello, Indiana

My order

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I placed my order on September 25 as of October 4. It still has not shipped. It was meant to be a birthday gift but I have yet to receive it of course when I called there was no one answering the phones so I left a message I have yet to get a call back.
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User's recommendation: You don’t order if it’s a gift because you may not get it in time

Anonymous
map-marker Washington, District Of Columbia

Unhappy with order

New York Shirt Company - Unhappy with order
New York Shirt Company - Unhappy with order - Image 2

I have always been happy with my orders but this time not so much. 1st issue was when I called to inquire about my order (2weeks after receiving a shipping notification) I got total attitude from your customer service representative, reminding me how they are custom made which takes time Im in my 60s and smart enough to know that if its on sale for $9.99 then theres a trunk load you need to get rid of before year end.

2ndly the EXTRA LARGE is SMALLER than the large see photos (pink is extra large)

3rdly what I saw was a happy yellow color, turns out to be some putrid orange color, I dont wear orange.

And no I dont have the receipt or order number, just the photos.

This is what you texted me to do. So there you have it

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Anonymous
map-marker Washington, District Of Columbia

Unhappy with order

New York Shirt Company - Unhappy with order
New York Shirt Company - Unhappy with order - Image 2
My TShirt order, I have ordered from you a hand full of times and never been disappointed. 1st I received total attitude from a C/S person when I inquired about my order, given you sent me a shipping notice and 2 weeks later nothing. This order I purchased 2, 1 large 1 extra large, the extra large is smaller than the large, the one I thought to be a sunshine happy color is a putrid orange color and not a true to size large.
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Cynthia R Vpd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not happy

Being told to resend address and no way to get ahold of you guys. I want my order or a full refund!!
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Preferred solution: Full refund

Jose S Wnh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No email or anything on two shirts I purchased a few days ago??

I ordered 2 tee shirts a few days ago & have not received any email to my knowledge. Can you please confirm with my email & phone number on these purchases. Thank You
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Lake Havasu City, Arizona

Order wrong month on shirt

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I'm thankful that you got my message in time and corrected order > Very happy about that . Just wish you had a phone # . So confusing trying to get intouch with you . But it all worked out and I'm very thankful . Love my shirts .
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User's recommendation: shrits are very nice. just make sure you got everything right .

Grandmother00

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Verified Reviewer

To get them to send me a return address and not delivery updates

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Original review Jul 13, 2021

On June 10, 2021, I placed an order for T-shirts, so after I got the confirmation on the same day I sent an email the next day to cancel it same day I got a reply asking why which I explain in details my reason but instead of getting a confirmation to show it had been cancel I got an email on June 13th stating that my order has been process and is unable to be cancelled sent emails on June 14,15, to asked them to explain why they were unable to cancel it since they got my request the next day after I placed the order their replies each time was a generated message stating that they are away from the office and a team member will be in touch in 24 hours which they never did on June 19 is when I heard from them with an explanation of why my shipment is delayed not answering what I asked then after I sent several more emails stating that I received the package and since I already had filed a claim dispute to give me a returned address so that this nightmare can be over June 23 is when I heard from them again blaming their delivery issues on the pandemic even after I told them I got the package almost a week ago I just need a returned address because the credit card company told me since I did get the package instead of claim dispute just do it as I didn't want the items and to send it back, so I sent several emails asking for a returned address, but they never answer my request but instead kept stonewalling me because most company gives you a deadline to return the item and there are five days which is up that why they finally sent an email stating that it was delivered duh that's what all my emails showed that I got bit but want to return it, but now it's in the hand of the credit card company and if they want their products I suggest they send me a return address asap explain

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Loss:
$85
Pros:
  • Good t-shirts and the price is affordable
Cons:
  • Customers service is the worst

Preferred solution: Full refund

User's recommendation: the T-shirt that I received is the same as the picture but my only concerns is with customers service so if you don't want a headache I suggest you don't order from them

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