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We are having a dispute with our bank about our banking app not clarifying that it was deducting money from out of the account and not money being put back into our account. My fiance and I use a website called upwork to pay out to artist for working on our comic book. Whenever the initial amount posted on upwork wasn't totally paid out than they are supposed to refund (upwork) the remaining balance to our card. We were telling them this is...
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When my CD matured, they charge me a $25 fee for closing the account and taking a check for the balance. When I said I had never experienced this before, they told me it was disclosed in the paperwork that I got when I opened the CD. This, to me, was hiding the fact, and I should have been told this by the rep opening my account at the time. This is very poor customer service, and I would be loathe to open another account with them, even if...
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I recently had two home mortgages refinanced and New York Community Bank of Cleveland, OH bought them both. My complaint is simple. Like many borrowers, my wife and I use the grace period to pay our mortgages (i.e. the loan is due on the first of the month but you have to pay by the 16th to avoid a late payment). EVERY MONTH, if the payment is not received by the first of the month, I receive a harassing call (on my company cell phone...
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Anonymous

Anonymous grace period
noun
1.
a period of time after a payment becomes due, as of a loan or life-insurance premium, before one is subject to penalties or late charges or befor...

Anonymous

Anonymous The grace period just extends the date to when a late fee is tacked on. It doesn't turn off collections. If payment is not made on or before the DUE date, it's late. Period.

bad bank Review

#493632
Worst bank ever, every person customer service to execs are clueless, amazing they have jobs, DO NOT EVER GIVE THIS BANK YOUR MONEY OR BUSINESS, you will be sorry
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I'm trying to order checks online. It won't work. I emailed customer service. If you haven't ordered checks before (I've had the account for years and I wouldn't use this bank if my husband's paycheck wasn't drawn on it.) You need to contact customer service. I called the number and was unable to speak to a live person. I finally got to the prompt to order checks. They asked for the routing number on my check THAT I DO NOT HAVE. They suck, don't...
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The vast majority of these fees were under $40 and many were doubled down on the same issue. Their overdraft protection is a joke and lack of social networking shows they’re afraid of criticism. I just exported my data and did the math for the first time. Avoid them at all costs!! I used to think using a local bank was helpful; never again! The local service isn’t what it was in years past, but now corporate acts like they’re something they...
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AmTrust/New York Community Bank I just opened an online money market account because of the yield they advertise. I made an initial deposit, and had no news at all. I could not register/login to their website, though my money was already debited from the other bank. Apparently, one has absolutely no access to their website at the beginning, even though the money is already there. I called, and they told me to wait another 24-48h. Well, when my...
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#371877
my mother has been a custmor of newyork commuity bank for many years my mom is 76 years old and speak no english.they were sending her statment which she never read because of course she speak no english,i now have power of attorney so going through her stuff on line i find out that they were charging her very month 15.00 dollar return mail fee.now i dont know how long have this been going on. i spoke to someone in the bank who told me it was...
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Anonymous

gaby NYCB is a terrible bank to deal with, stay away from it!

Anonymous

wtf Learn English and you will no longer have communication issues.

I have an account at NYCB in Bayonne, New Jersey, I have online access to my account, so before I make a purchase I make sure and check my balances at all times... I made two credit purchases on 1/17/10. I had a balance of 309.68, my first purchase was for 53.62 which should then leave me a balance of 256.06, my second purchase about 7.30pm that day was for 247.90 which is more that enough in my account... Somehow the bank charged me a 33.00...
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Anonymous

virginia this bank was charging my mom 15 dollar return mail fee.they said they were going to give her back some of the money they only gave four months.we should start a class action ...

Contact NEW YORK COMMUNITY BANK

Headquarters Address:
New York Community Bank
615 Merrick Avenue
Westbury, New York 11590
Phone:
(877) 786-6560
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