New York City Housing Authority
New York City Housing Authority Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
New York City Housing Authority has a 2.0 star rating based on 3 customer reviews and overall consumer sentiment is mostly dissatisfied, citing urgent repair delays and inaccessible support.
Key Takeaways for Future Customers
- Expect slow responses from customer service and the central call center when pursuing rental assistance or section 8 help.
- Document tickets and calls; follow up persistently to avoid voucher or housing connect issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresolved maintenance like leaks and no heat for days.
- Long hold times and transfers, with reports of inaccessible outreach to the chair or CCC.
Positive Feedback
Some recommend calling to report issues; however, reviewers express little confidence in timely resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
New York City Housing Authority has a 2.0 star rating based on 3 customer reviews and overall consumer sentiment is mostly dissatisfied, citing urgent repair delays and inaccessible support.
Key Takeaways for Future Customers
- Expect slow responses from customer service and the central call center when pursuing rental assistance or section 8 help.
- Document tickets and calls; follow up persistently to avoid voucher or housing connect issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresolved maintenance like leaks and no heat for days.
- Long hold times and transfers, with reports of inaccessible outreach to the chair or CCC.
Positive Feedback
Some recommend calling to report issues; however, reviewers express little confidence in timely resolution.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Nycha destroyed my bathroom ceiling...
Nycha destroyed my bathroom ceiling because of a water leak, They left the damage and left rat size holes in the ceiling. I need them to come repair it immediately.
User's recommendation: Call if you have a issue.
No heat for 6 days
- - Heating hasn't worked for 6 days and is unresolved.
- - Tickets submitted and calls to housing office; no explanation or answer; tickets dropped.
Not heat for 6 days stil they say that they working on it but not problem resolve I made tickets call housing office and not explanation of what real problem is not answer at all .. I put tickets and they only do is not asking and drop tickets
Preferred solution: Heat in my apartment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need help with rental assistance
My name is vanessa i have 2 kids im disabled and i need help with housing or section 8 please i cant afford all the bills alone please contact me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to access ess
Need the help desk to help me reset my password to ess please I I'm short stay at my current development
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Unavailable ever
- - I have been on hold for over an hour and repeatedly transferred.
- - Email access to NYCHA chairman on 311 is removed and I’m at risk with Housing Connect.
I have been trying to get through to someone at the ccc and everytime I've been on hold for more then an hour someone answers then transfers me to where I started. I have important information and I can't get through.
They have removed email ability to the nycha chairman on 311. They are unreachable.
I need someone to help me asap. I already lost one apartment on housing connect due to the same issue, and it seems that it might happen again.
Preferred solution: A call back (347)807-5837
User's recommendation: Run they don't care to do anything they get paid to do. A waste of time and frustration. They want you to loose your voucher.
Never answers
- - Section 8 voucher about to expire; I requested a 300-day extension.
- - Others in my shelter got the extension, and I face discrimination and inaction.
Calling about my sec 8 voucher that's about to expire. I called about a month ago an explain my situation by not getting my 300 days extension, they're pretending to not know what I am talking about.
Every1 in my shelter got that extension apart from me. Here I am can't get an apartment because of discrimination and low amount and these people sit in their offices not doing anything.
Preferred solution: Nedd to speak to a supervisor
User's recommendation: Horrible organization
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