New System Laundry

I have been with them for 5 years now. We use them for four different locations.

Three of them are restaurants, and one of the is a Department of Agriculture inspected facility. THe past year, this company became horrible. Customer service is non existent. The last straw was wet moldy towels.

THe were gross and filthy. I called immediately and three weeks later the still have not done anything about it. The customer service manager argued that it never happened and his only "help" was to threaten and try to extort me to stay with his company. Now they want me to buy them out to switch services.

They have a clause in their contract that requires you to stay with them for six years!!! STAY AWAY!!!!

New System Laundry doesn't operate in Las Vegas as the original post indicates. This whole thread should be shut down. Apparently they are targeting the wrong company.

New System is a local family owned company that has been around for 100 years in the Northwest. I think they are doing something right to stay in business so long. If they really are so bad they wouldn't have so many loyal customers and still be in business.

I know first hand New System is the most reasonable company in the business. If you have any issues they will work with you and make it right. The national companies will just hand you a bill and stick it to you, they just care about their bottom line. They don't care about you or their local reputation.

In 2007, I signed a contract with New System for laundry service for my restaurant. I needed about 200 small cleaning rags a week. The original contract quotes 13 cents a towel. I started noticing that the price kept creeping up. I called them and they would lower it back down, without giving me a credit for the overcharges. But, in a couple of weeks the price would *** up again, eventually getting to 68.00 a week, up from 45.00 a week. In 2008, they sent me a renewal contract, and I decided not to sign it, they never asked me to sign it or sent me any requests at all to sign the renewal contract. So, I thought that I was on a month to month with them. I tried many times to correct the overcharging, but finally in 2012 I had enough and decided to change companies to a new company that charges 30.00 a week for the same amount of towels. So, I called the new company and signed a contract with them. When I told New System to cancel service, they became really nasty and insisted that I stay with them, they even called the new company and told them that I was under contract with them and that they would sue the new company which caused the new company to cancel with me.

To date, I have paid New System $12,404.00 during the last 5 years. They say I have to pay for the next year and a half to complete my original contract signed in 2007..but I did not sign the renewal contract in 2008.

This company has terrible customer service and refuses to work with me and has impeded my business by threatening any company that I want to go with. The money I have sent them has more than paid for the towels and the cleaning of those towels. There is absolutely no reason why they are doing this to me except they are greedy and demanding and just plain mean.

I would strongly suggest to anyone who is looking for a laundry service to NOT choose New System, they only seem to care about taking as much as they can get away with and then binding you to a very tricky contract.

DO NOT USE NEW SYSTEM LAUNDRY...YOU WILL REGRET THE DAY YOU EVER CALLED THEM.