Anonymous
map-marker West Bloomfield Township, Michigan

My Folder Lock files dissapeared.

I received no response from New Software and had to pay a techie to fix my problem. Your customer service stinks.
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Terry E Tus

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Verified Reviewer

Stupid support person

Sent Message : Crashing or restarting my computer with fresh install win 10 with all updates and drives up to date. When i try to reinstall it states lockers are not closed with folder lock uninstalled. I paid good money for this i would like it to work properly Recived: Can you please provide me with more specific details? Also send me the relevant screenshots related to any error messages you might have received. Sent Messsage: Im not going to keep crashing my computer and messing up a new OS to send you pictures! I explained perfectly what is going on with my computer and what Im getting when I try to reinstall your program. I guess I need to talk to your boss. Please get me someone that understands English. Sent Message: Bye the way. How can I duplicate the problem when I cant even reinstall the program with the error message that I already told you about. Holy *** Get me someone that can help me!
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Preferred solution: Full refund

Terry E Tus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stupid Support Person

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I have already sent this information.!!!111111****111111****111111****111111****111111****111********
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Preferred solution: Full refund

Anonymous
map-marker Saint Joseph, Missouri

Problems with Folder Lock

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8/29/2021 I was having problems in an early version of Folder Lock, so I updated to my current version 7.8.6. Still having problems. Folders that I wanted locked were put in Lock Folders and they had the green lock in the locked position. After closing Folder Lock the folder is still showing in File Explorer and can be opened in This PC and OneDrive (Windows 10). Could you please help?
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Anonymous
map-marker Rockford, Illinois

Terrible customer Service

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I bought folder lock 7 for windows 8.1 from Newsoftwares.net. In the past few months I have been having problems with it too numerous to go into here. I contacted customer support and was never given any answers. I did download another version that they sent but it did not help. I told them I have locked files that I couldn't get to and did not get a response. After SEVERAL un-answered e-mails I received an e-mail from Michelle Roosevelt that didn't help me at all. I then wrote back at least 6 different e-mails and did not get any response. I was being ignored. I stopped writing telling myself never to buy another product from the company. However, in the last couple weeks I have need the files I have locked but cannot open. I reinstalled the program and it messed up my computer horribly. The screen would not stop blinking on and off. I had the computer repaired at a cost of $100.00. Not knowing for sure it was folder lock that caused the issue I again installed it and the same thing happened. This has very much upset me, especially the company ignoring my request for help. I have made a video of what folder lock is doing to my computer and explain that I cannot even get the company to respond to my problem. This video will soon be on you-tube as I do not want anyone else to experience this terrible customer support the company offers. It is titled Folder Lock 7 Customer Service. From this point I do not know how to get them to respond.
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Loss:
$150
Pros:
  • Product when it worked
Cons:
  • Service when i had a problem
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

Yeap I agree Customer Service is Awful , the worse, didn't reply messages n they don't respond, they are not specific clear. Never get the customer service satisfaction that people needs.

Worse ever. Hate them.

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