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New Orleans Regional Transit Authority

New Orleans Regional Transit Authority

www.norta.com
What is your customer experience with New Orleans Regional Transit Authority?

New Orleans Regional Transit Authority Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

New Orleans Regional Transit Authority reviews show a 5.0 star rating from 1 customer and generally satisfied consumers. Reviewers highlight number of destinations, valued customer service, and a low price level.

Key Takeaways for Future Customers

  • Wide city coverage via buses and streetcar makes travel across New Orleans easy.
  • Affordable fares and attentive customer service are noted strengths.
  • Some routes are long; plan extra time for travel.

Negative Feedback / Risk Areas

  • Recurring customer complaints about long waits and insufficient buses on routes.
  • Missed appointments reported after waiting an hour in cold weather.

Positive Feedback

Good city coverage, helpful customer service, and low price level are praised.

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Resolved
Carolyn R Lud

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Verified Reviewer

Resolved: We could use more buses on the routes.

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AI Highlights
  • More buses are needed on the transit routes.
  • Waiting an hour in 40-degree weather caused a missed doctor's appointment and no bus.
Updated by user Dec 30, 2025

I have not heard from RTA but,it seems they put more buses on the routes. I contacted customer service and I sent an email to corporate.

Original review Dec 15, 2025

We need more buses on the transit routes. My complaint was about waiting at the bus stop for an hour in forty degrees temperatures, missing a doctor's appointment and no bus came.

RTA is not all bad, you can get on a bus or street car and go anywhere in the city but,we need more buses on the routes.

A lot of the bus lines are extremely long.

View full review

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