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This company and it's employees, specifically Liz Truit, have terrible customer service and awful turn around times regarding closings. My friend had a refinance that they had going through New Mexico Mtg company and it started in took almost 9 months to complete. Liz wouldn't respond more than half the time to emails/phone calls. Would make up stories regarding the appraisal and used Covid to deter any closing. Very frustrating. I wouldn't recommend this company at all.
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User's recommendation: CMG Financial, First American Bank

tomvanness V
map-marker Albuquerque, New Mexico

Beware of Richard Greene & Liz Truit

I applied for a new mortgage with Richard Greene at New Mexico mortgage company in Albuquerque, NM. Richard Greene had absolutely no knowledge of what he was doing and treated us unfairly, rudely, and very unprofessionally. After submitting all of the paperwork that he required I didn't hear from him for several weeks. I sent him several e-mails to verify that he had everything needed. I finally heard from him and he said "don't worry as you have been approved". Then about a week or two later, late on Friday, he sent me a long list of additional documents his underwriters were asking for. I sent them back to him, then he asked for more, then more then, more documents. Then a day or two later he asked for something that was impossible to satisfy. If I had done what he wanted I would have committed fraud. I cannot believe a person would with this supposed experience would have asked me such a thing. I do not want to mention what he asked for openly on the Internet as it was criminal and it involved one of my children. We backed out of the deal and he hid behind his e-mails and voicemail as he could no longer be reached. I did speak to an assistant of his, Liz, who was just as bad and very irritating to speak to. I would have thought they would have issued an apology. Within the next day or two another loan officer from another company took our application and proceeded to close the loan. Our FICO credit score was in the mid-700's and with no derogatory entries. We have owned 12 houses and still have six. I admit that our application would be somewhat complex but do-able as we pay our bills in a timely manner. We had money in CD's that would have enabled us to pay cash for the house. We have applied for mortgages in all types of economies. Please, for your own peace of mind, avoid Richard Greene and Liz Truitt at New Mexico mortgage company. His NMLS is 225916. Thank you..
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1 comment
Anberlin Jfl

still lousy!!

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