New Mexico Clinical Research and Osteoporosis Center
New Mexico Clinical Research and Osteoporosis Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: long-term patients praise the doctor but recent New Mexico Clinical Research and Osteoporosis Center reviews highlight service problems.
Positive Feedback
Patients like the doctor and value clinical expertise despite administrative issues.
Negative Feedback / Risk Areas
- Repeated reports of staff hanging up and not returning calls indicate recurring customer complaints about communication.
- Patients describe staff as incompetent or inconsiderate when handling referrals.
Key Takeaways for Future Customers
- Expect to verify referrals and insurance yourself and monitor follow-up closely.
- If prompt customer service matters, consider alternatives or confirm administrative responsiveness before switching care.
- Bring up communication concerns with staff or front desk early to assess responsiveness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment: long-term patients praise the doctor but recent New Mexico Clinical Research and Osteoporosis Center reviews highlight service problems.
Positive Feedback
Patients like the doctor and value clinical expertise despite administrative issues.
Negative Feedback / Risk Areas
- Repeated reports of staff hanging up and not returning calls indicate recurring customer complaints about communication.
- Patients describe staff as incompetent or inconsiderate when handling referrals.
Key Takeaways for Future Customers
- Expect to verify referrals and insurance yourself and monitor follow-up closely.
- If prompt customer service matters, consider alternatives or confirm administrative responsiveness before switching care.
- Bring up communication concerns with staff or front desk early to assess responsiveness.
Turn one complaint into a collective action
Albuquerque, New Mexico
Don't be a patient at this office
I have been a patient of Dr Rudolph at this office for 20 years. His office gave me a referral to a doctor that doesn't accept my insurance.
I called Dr. Rudolphs office back and explained the situation, only to be transferred by his office staff to a medical assistant, I left multiple messages regarding my issue on the referral and left my name and call back number. Staff NEVER RETURNS PHONE CALLS !!! Today, I called again, and explained that I still haven't received a call back and I need to get this referral corrected, and STAFF HUNG UP ON ME !!!!!
UNBELIEVABLE!!! MEDICAL STAFF NEED TO REALIZE I AM A CUSTOMER AND NEVER TREAT A CUSTOMER IN THIS MANNER. I will be switching doctors after 20 years, to someone that has capable staff! We finally got ahold of the person that was supposed to call me back days ago, she said she is busy.
NOT ACCEPTABLE! I am a customer, I don't care how busy the office is, it's still not acceptable. I was told now that I need to do the phone calling to find out who will accept my insurance.
I guess managed healthcare means I must manage every step. I might as well write my own referral too!!!
- Like the doctor
- Staff hung up phone on me
- Staff incompetent
- Staff inconsiderate
Preferred solution: staff needs to be held accountable and understand that without customers, they have no business and no job
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