New Reviewer

I’m pissed off

2 years and still waiting for house to be built. We are a military family that is displaced and paying expensive storage fees for a 4 bedroom house. Tina, our rep and Alvaro as contractor are very unprofessional and does not provide any answers

User's recommendation: Save yourself, just run.

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#4398549 Review #4398549 is a subjective opinion of poster.
Cibolo, Texas

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Verified Reviewer
New Reviewer

Why doesn't New Leaf honor their warranty?

New Leaf homes have been blowing us off for well over a year on getting our warranty repairs taken care of. Structure warranty company also not helpful, had to pay out of pocket for foundation stabilization ($15k). New leaf won't even come to fix the broken tiles from the house dropping over 2 inches across the width of the house in just 2 years.
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#3965938 Review #3965938 is a subjective opinion of poster.
San Antonio, Texas

Owner of a new leaf home

I'm not surprised to read all the negative reviews about New Leaf Homes. It's been 10 years since I've lived in my New Leaf Home and during those years I've place multiple warranty requests. They took a long time resolving the issues from day 1. Some of the issues were NEVER resolved by New Leaf! I, like many, have gone through/going through runarounds by New Leaf! IMO, New Leaf has no integrity and reading all the complaints and how people have been treated tells me they have not changed! Amazing how New Leaf Homes continues to do business!
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I'm in the process of a new build and I already am feeling uncomfortable with NewLeaf. 1st the is no direct number to call you have to call a sales office location where there building to get message thru.

They do not make you feel secure in this ordeal. I see the construction process is dragging out.

I have built custom before and have worked builder trades for many years. I'm holding my breath and praying it all comes right.


Any new info on your home build?

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#1614679 Review #1614679 is a subjective opinion of poster.
Yoakum, Texas
New Reviewer

Untimely or complete lack of response to calls

New Leaf Homes - Untimely or complete lack of response to calls
2nd micro wave defective will not open Garden tub faucet leak two weeks ago still not repaired Tile torn out around faucet tiler did not show did not call Can't find matching tile still no call retunef Water break near saws water main went unfixed for 8 months Light fixture in kitchen sink not work from day we moved in took several calls to get repaired Circuit breaker to my refrigerator did not come back on after lightning ruined 200 worth of food. Took two weeks to get an electrician to fix these was a defect. Breaker defect has returned no return call.
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#1341311 Review #1341311 is a subjective opinion of poster.
Reason of review
Bad quality

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New Reviewer

Terrible customer service

I’ve been trying to get a home of someone from this company for months. I’m in a part of a neighborhood that has a bunch of new leaf homes going up. This company has no handle on the workers contracted and I’m sick and tired of dealing with them and not getting any sort of answer from their manger or the builder. There’s piles of trash and beer bottles everywhere, when they’re done with their lunches they throw their trash on the ground in my yard, when they are done with their supplies they throw them over the fence into my yard, and they are stealing water from us because the builder is clearly too cheap to supply them with what they need to get the job done. I’ve been living here for 5 months, and one month my entire family was gone and my water bill was still almost just as high as the months I had been home. How can this be? Because the workers walk over to my house and steal the water. This isn’t pure speculation. I literally walked outside of my house to leave and caught one of the workers at my spigot getting water. When confronted he said he thought the home was empty. Ha! Yes the home is “empty”...somehow this “empty” home has three cars and a trailer in the driveway, somehow this “empty” home has people coming in and out of it all day long, somehow this “empty” has my dogs running around it all the time, and somehow this “empty” home has trash cans that we pay to have that the worker had to move out of his way to get to my water supply. This is completely ridiculous and the worst building company I’ve ever had to deal with since they never get back to you to try and fix the problem. I have a picture of the worker and I have the name and number of their manager who is completely useless. But I want something done because I’m not paying for NewLeafs contracted workers to having the supplies they need to build their lousy homes.
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We bought a New Leaf Home to In San Marcos Tx and We have the same Issues the builder will not come fix what needs to be fixed when he said he would! The house next-door is being built Im constantly picking up their garbage and beer cans that they throw in the front yard then it blows to our yard One day one of the workers had our whole front of our home blocked with his truck and equipment asked him three times to move it finally he did after we found nails and screws all in front of our home from his Truck.


I completely agree with this resident. I have complained and complained and it is useless as they never respond to texts or emails.

Every single day I have to go pick up water bottles, trash from their lunches, and soda cans from my yard. They have NO NETS to block their debris from ALL the construction going on. I have lived here 8 months and I still have repairs and items that need to be replaced or repaired.

They call you on a daily basis when you go to buy your home but after you get your keys. Good luck with getting a response.


I feel your pain. I’m next to one of their homes being built.

EVERY day I pick up food wrappers/plastic bottles from front/back yard. They have the ridiculous orange netting as a divider. A joke. It hasn’t been in place for months, side of our yard is a mud pit.

Music BLARING at the job site. Knocked over a wheelbarrow filled with heavy wood and just left it. Pieces of wood from a fence left all over side of our house. We’ve had to contact the PM for issues a 5 year old would know not to do.

I don’t know about the company owners or sales, but the workers are appalling, left with what appears to be no supervision. For anyone having one of these homes built next to you, my advice is to live elsewhere for 1/2 year and be prepared for clean up upon your return.


Nothing should surprise what New Leaf doesn't do. I've had the same problems The owner has a mindset, all I have to say is research the owner of New Leaf.

His lack of professionalism and integrity is cultural. That's all I'll say research the owner background.

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#1191129 Review #1191129 is a subjective opinion of poster.

*** Poor All Around