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New Leaf Homes
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New Leaf Homes Reviews
New Reviewer
I’m pissed off
2 years and still waiting for house to be built. We are a military family that is displaced and paying expensive storage fees for a 4 bedroom house. Tina, our rep and Alvaro as contractor are very unprofessional and does not provide any answers
User's recommendation: Save yourself, just run.
ID
Location
Cibolo, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWhy doesn't New Leaf honor their warranty?
New Leaf homes have been blowing us off for well over a year on getting our warranty repairs taken care of. Structure warranty company also not helpful, had to pay out of pocket for foundation stabilization ($15k). New leaf won't even come to fix the broken tiles from the house dropping over 2 inches across the width of the house in just 2 years.
ID
Location
San Antonio, Texas
Owner of a new leaf home
I'm not surprised to read all the negative reviews about New Leaf Homes. It's been 10 years since I've lived in my New Leaf Home and during those years I've place multiple warranty requests. They took a long time resolving the issues from day 1. Some of the issues were NEVER resolved by New Leaf! I, like many, have gone through/going through runarounds by New Leaf! IMO, New Leaf has no integrity and reading all the complaints and how people have been treated tells me they have not changed! Amazing how New Leaf Homes continues to do business!
2 comments
ID
Location
Yoakum, Texas
New Reviewer
Untimely or complete lack of response to calls
2nd micro wave defective will not open Garden tub faucet leak two weeks ago still not repaired Tile torn out around faucet tiler did not show did not call Can't find matching tile still no call retunef Water break near saws water main went unfixed for 8 months Light fixture in kitchen sink not work from day we moved in took several calls to get repaired Circuit breaker to my refrigerator did not come back on after lightning ruined 200 worth of food. Took two weeks to get an electrician to fix these was a defect. Breaker defect has returned no return call.
ID
Reason of review
Bad quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible customer service
I’ve been trying to get a home of someone from this company for months. I’m in a part of a neighborhood that has a bunch of new leaf homes going up. This company has no handle on the workers contracted and I’m sick and tired of dealing with them and not getting any sort of answer from their manger or the builder. There’s piles of trash and beer bottles everywhere, when they’re done with their lunches they throw their trash on the ground in my yard, when they are done with their supplies they throw them over the fence into my yard, and they are stealing water from us because the builder is clearly too cheap to supply them with what they need to get the job done. I’ve been living here for 5 months, and one month my entire family was gone and my water bill was still almost just as high as the months I had been home. How can this be? Because the workers walk over to my house and steal the water. This isn’t pure speculation. I literally walked outside of my house to leave and caught one of the workers at my spigot getting water. When confronted he said he thought the home was empty. Ha! Yes the home is “empty”...somehow this “empty” home has three cars and a trailer in the driveway, somehow this “empty” home has people coming in and out of it all day long, somehow this “empty” has my dogs running around it all the time, and somehow this “empty” home has trash cans that we pay to have that the worker had to move out of his way to get to my water supply. This is completely ridiculous and the worst building company I’ve ever had to deal with since they never get back to you to try and fix the problem. I have a picture of the worker and I have the name and number of their manager who is completely useless. But I want something done because I’m not paying for NewLeafs contracted workers to having the supplies they need to build their lousy homes.
4 comments
ID
I'm in the process of a new build and I already am feeling uncomfortable with NewLeaf. 1st the is no direct number to call you have to call a sales office location where there building to get message thru.
They do not make you feel secure in this ordeal. I see the construction process is dragging out.
I have built custom before and have worked builder trades for many years. I'm holding my breath and praying it all comes right.
Any new info on your home build?