New Era Cap
New Era Cap Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
New Era Cap has a 1.7 star rating from 38 reviews; 18% would recommend. Reviews show widespread dissatisfaction and frequent issues cited in New Era Cap reviews.
Key Takeaways for Future Customers
- Expect limited phone support and slow email responses when tracking delivery or seeking exchanges.
- Many users report delayed shipments, wrong items, and trouble getting refunds or exchanges.
Negative Feedback / Risk Areas
- Persistent customer service failures and inability to reach a live agent.
- Repeated complaints about missing packages, wrong shipping addresses, and denied refunds.
- Exchange and refund processes are often blocked despite stated policies.
Positive Feedback
Some praise the apparel quality and advertising; a few reported successful refunds or deliveries. Price level noted as high by consumers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
New Era Cap has a 1.7 star rating from 38 reviews; 18% would recommend. Reviews show widespread dissatisfaction and frequent issues cited in New Era Cap reviews.
Key Takeaways for Future Customers
- Expect limited phone support and slow email responses when tracking delivery or seeking exchanges.
- Many users report delayed shipments, wrong items, and trouble getting refunds or exchanges.
Negative Feedback / Risk Areas
- Persistent customer service failures and inability to reach a live agent.
- Repeated complaints about missing packages, wrong shipping addresses, and denied refunds.
- Exchange and refund processes are often blocked despite stated policies.
Positive Feedback
Some praise the apparel quality and advertising; a few reported successful refunds or deliveries. Price level noted as high by consumers.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
I was sent a hat that was accidentally ordered with incorrect size and asked the company to correct the size or refund my money and they did neither. I want my refund asap . 519****
Preferred solution: Full refund
User's recommendation: Don’t purchase from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t receive my refund
Im trying to get my refund and they steady trying to sell me *** I cant get in touch with no live operator this some bs
User's recommendation: I’m never ordering from here again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Do not order from them they are a scam.
When placing my order I accidentally pushed the wrong size cap and when I realized what I had done I immediately contacted the company and asked on an email if they could please change the size. They said no and I asked for a refund and that was a no as well
- Rio off
Preferred solution: Full refund
User's recommendation: Be aware who you order products from
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Goodyear, Arizona
This company refused to comply with their own written and public return policy and what made basically to keep a $50 hat in the wrong size because they sent the wrong size I wanted to exchange it and
Horrible customer support, no phone number available, and don't conform to their own written return policy. I need to exchange a hat they sent in the incorrect size as a Christmas gift for my son, and within their return policy, I had three days left before it was closed, and they absolutely refused. This is unacceptable, and I'll go to the Better Business Bureau next.
- Sending incorrect sizes or wrong product and absolutely no customer support available also not conforming to their own return policy that i read online and in the email of my order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYo hice un pedido de una gorra y me enviaron otras que no es
La gorra me la enviaron azul y yo la pedí negra con naranja, por favor si me pueden enviar la correcta
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad costumer service it's almost been a month and I still haven't received my package and unable to talk to anyone
I placed an order on August 29th and have yet to receive my package. And they are not responding to emails at all
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy from this company
Brooklyn, New York
I ordered 2 shipments and never received it .
I ordered 2 different times and never received my items. I want all my money back.
Please send the money as soon as possible.
I need my money back. God bless you.
Preferred solution: Full refund
Did not receive a refund
Told me My refund was coming. 10 days.
Its been 30 days. No refund.Still though they have had my return for a month now.
User's recommendation: Do not buy on line. Customer service is too hard to communicate with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order
Placed an order for item made a mistake, thinking it was Detroit Lions hat, but it was the Cleveland Browns hat. Detroit Lions were hat was not available.
User's recommendation: Check order before ordering
Lebanon, Pennsylvania
I’ve been waiting on the product for over four weeks. I can’t get in contact with nobody to talk about my product. What’s taking my product alone? I am really pissed off with you guys. This never happ
At this point, I am highly disappointed in you guys you got service you guys delivery time schedule. You cant get in contact with nobody to talk about the issue.
I want my money reimburse at this point. I am disappointed.
Warren, Michigan
Trying to return a hat
I'm trying to return a hat ordered for the wrong team. The email that you all sent with the confirmation order number will not be accepted.
My email address is not valid.
My name is Charles Howell, and my address is 8274 Wyoming, Detroit, MI 48204. My email address is chuckhowelliv@***.com.
Preferred solution: The return label for the hat I purchased didn’t realize it was the team I picked. I picked the wrong team would like to return hat can’t get a return label.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with customer service
Customer service seems to be impossible to contact or communicate with. Its a simple fix.
I was happy with how quick the item was delivered. Ive been purchasing hats every year consistently. Ive had issues before with sizing but have managed to deal with it. This hat is defective and I cannot communicate with anyone.
Im reluctant to ordering any more hats. Especially knowing this hat got by quality control.
- Fantastic hats with a long reputation
- Not being supportive to customers
Preferred solution: A replacement hat
User's recommendation: Better communication and customer service availability.
Memphis, Tennessee
My order
I paid for a hat and still havent received my hat. All I want is my hat or my money back. Its a shame its no way to reach new era but soon as you place your order they take your money.
Frederick, Maryland
Concerning my recent delivery wrong package
I recently ordered a baseball cap from New Era, unfortunately the company sent me the wrong hat.I tried multiple times to reach out to them which is through emailing their customer support team which has been very frustrating to say the least. I email my concerns and I got no response right now I'm pissed off.
Barnstable, Massachusetts
Package sent to the wrong address
My cap was delivered to the wrong address. Sunday October 19 3:04 pm I am getting no satisfaction from your customer service reps . I want another hat or a refund.
User's recommendation: I received a full refund. Thank yoiu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad costumer service
The company needs customer service where you are able to speak with someone. This is a company that has no regard for people spending their money. I highly advise not to shop with them
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