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If you buy from them ask when the actual appluiance you are purchasing was manufactured

I bought a Samsung washer and dryer in July of 2017. First the washer was defective and the store salesman blamed it on me by saying I had no knowledge of the newer washers. I then spoke to Samsung directly they told me it should be exchanged some sensor that tells the machine how much water to fill to was inoperative. They then replaced the washer and attempted to charge me a $99 delivery for their screw up. Now 2 years later my dryer is making weird noises. I spoke to a service guy of their choice and he tells me it will be $225 to service my dryer. He goes on to ask me for the model number and says that's not bad for a 7 year old machine. I said I only bought it 2 years ago. He says the model number tells me it was manufactured in 2014. WHY do they NOT tell you they are selling you the old version to give you a cheaper price? That's false advertising! I'm paying almost half of what I paid for the unit to service it! Tell me how that is saving money! I'm disgusted and the woman I had as a salesman argued me down to the point the manager had to intervene when was I dealing with the washer. New England appliance if you are reading this here is my phone number if you would like to further discuss this. Situation with dryer going on right now! Order # 31506
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#1798511 Review #1798511 is a subjective opinion of poster.
Braintree Town, Massachusetts
Preferred solution
Let the company propose a solution

Horrible Nightmare!

My fan on my fridge broke. I thought it would be a simple fix, NOT! It took a week for the part to come in, they came and put the part in and the part never worked.... When I called to tell them, they didn't care, they said they would order another part and blamed the manufacture stating they had no control on the part. Here it is going on 3 weeks & $286.86 later still no fridge and still the second order part has not come in!.... They don't care about their customers!
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#1695405 Review #1695405 is a subjective opinion of poster.
New Reviewer

Terrible company. Incompetent, terrible customer support, no integrity, no honesty.