Service does not return calls

Talked to service about alignment problems and asked them to give me an estimate. A week later and they never returned a call with a price. No way to do business. They talk a good game when you call them, but it ends there. This is not the first time they did this to me, but I can assure you it will be their last. When you buy a high end automobile like a porsche you expect great service. I had them do an alignment and put on two new Michelin rear tires. After four thousand miles the tires were down to canvas. Took it to a local garage who works on foreign cars and had him put on two new tires and align again. I was told the rear alignment was so far out its luck i got four thousand miles .
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ID
#918723 Review #918723 is a subjective opinion of poster.
Location
Blodgett Mills, New York
Service
New Country Porsche Of Clifton Park Customer Care
Reason of review
Poor customer service

Transmission failure

I am writing about a catastrophic manual transmission failure that occurred in the middle of very heavy traffic in a construction area on Wednesday July 29, 2015. Ii had just picked up my 2002 Boxster from a service appointment at New Country Porsche in Clifton Park, New York and was 2 miles from my home when after stopping at a stop light I went to shift into gear and the gear shift went limp - like a broken bone - I could not move the vehicle or engage any gear. After pushing the car to the shoulder of the road, I called the dealership which I had left 20 minutes earlier and was advised to have the car towed back to the dealership. After many phone calls and considerable consternation the tow was accomplished. It was rush hour (5pm) in Saratoga Springs, New York during the height of our tourist/racing season and I am sure that this rather precariously perched shiny white disabled Porsche Boxster was seen by hundreds of tourists and residents. I have been a Porsche driver and owner since 1986 and have never had such a catastrophic failure happen to any of my previous cars. In fact I would have never imagined that such a catastrophic manual transmission failure could occur in a Porsche Thankfully, it did not happen at 75 mph on the interstate. This automobile has only 70,000 miles and has been meticulously maintained. I would like you to respond to my complaint and demonstrate some of that "responsibility" that you talk about on your web site. Thank you for listening. Dr. Frank W. Isele 5 Hillcrest Lane Saratoga Springs, NY 12866 cell: 518-222-**** office: 518-792-**** e mail: fisele001@***.rr.com
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1 comment
#1014395

Boxsters are ugly and slow cars. I laugh every time I see one.

ID
#675344 Review #675344 is a subjective opinion of poster.
Location
Saratoga Springs, New York
Reason of review
Bad quality

About

Top New Country Porsche Of Clifton Park Services

Customer Care

Summary

New Country Porsche of Clifton Park is a car dealership which specializes in sales of new and pre-owned Porsche vehicles. The company was founded by Jared Cantanucci in 2011. Its headquarters is based in Mechanicville, New York, United States. New Country Porsche of Clifton Park offers the following models: Boxster, Cayman, Panamera, Macan, and Cayenne. There are special offers. The company finance department helps to fill out an application form and get a car loan. There is an online tool to calculate loan amount, payment period, and interest rate. New Country Porsche of Clifton Park provides inspection, maintenance, repair, and upgrade services. Customers can order OEM parts and accessories for most Porsche models.

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