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Year old car falling apart

The panel that controls the moon roof and also the roadside emergency has suddenly fallen down. This has been three weeks and the dealer informs me that the parts are not available. Am I to believe that VW has so fallen down on Quality that it takes that long to address a warranty item. I have owned VWs for at least fifty years and frankly I am truly disappointed in the SERVICE. Shame on you VW.
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#3770425 Review #3770425 is a subjective opinion of poster.
Burbank, California
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