Mike G Yqr

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Owners are very rude stray away!!

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Updated by user Nov 25, 2019

Updating complaint to request not only written apology which will be shared on social media but refund for all service for the past 5 years. $1000.00

Original review Nov 13, 2019
Extremely rude treatment by supposed "owner" and told if I did not like situation to "get my *** out". This is a customer service complaint as I did not have any interaction with the doctors, who are listed as being Dr. Kimberly Brooks and Dr. Katherine Smith. My interaction was with who I was told was "Lori" but actually may have been one of the co-owners who is listed as Wagner/Fulton LLC, Amy Fulton and Lynn Wagoner. More than likely Lynn Wagnor as it starts with an L and the other person there may have lied about her name, or I just misunderstood. This Lynn person was the one who claimed to be the owner and was very nasty and used profanity. Also note that this practice was sold by Dr. Dr. Goodfellow on 04/21/2017 and purchased by this LLC. I do not believe that either of these women are DMV's and I was under the impression that all Veterinarian business in OH have to be owned by a licensed Veterinarian. So they may be operating illegally and I will follow up with the State of Ohio Veterinary Licensing Board on that one. I have been taking him to New Carlisle Animal Hospital, 427 N Main St in New Carlisle, for around 4 years now. This afternoon I noticed a lump near his anus and since he is a boxer I always am concerned about this type of thing. I went in, yes without an appointment as this is my vet and I was very concerned about my dog. Long story short, they brushed it off as not important and made an appointment for next Saturday, which due to my work schedule as the next time I could come in. I returned a short time later to get my dog's records and informed them to cancel the appointment and mail me my dog's records as I would seek service elsewhere. I was accused of "having an attitude and after informing me that they refused to mail the records, I would have to pick them up, one of the two women at the desk who claimed to be the owner said something to the effect of "if you don't like it you can just walk your *** right on out of here." Wonderful way to talk to a veteran on Veteran's day. My issue is basically with this person who owns the place not the doctor or doctors but I will also be sending emails to the BBB, the American Veterinary Association, and any other platform or review site I can find. I honestly was shocked at the way I was treated by this so called business owner. I did not use foul language or raise my voice at any time, yet I was spoken to in this manor. I just wanted to let everyone know how this business, whom I have patronized for over 4 years, treats its customers. I found another local clinic not only willing to take a look at Pluto but who treated me with respect and thanked me for serving my country, as opposed to the lazy, incompetence and rude treatment I received at New Carlisle Animal Hospital. This place needs to be closed down. Found a clinic in Troy to care for Pluto, who required sedation and draining of a very painful anal gland, they said he was in pain but New Carlisle Animal Hospital wanted him to suffer in pain until next Saturday. Rude incompetent lazy and unintelligent. oh, also the vet who ended up taking care of Pluto today did not rule out a tumor until he had Pluto's sedated and was able to work on it
View full review
Loss:
$1000
Cons:
  • Incompetent
Reason of review:
Poor customer service

Preferred solution: Written Apology On Letterhead and understanding will be posted on social media

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