Mary A Lpw

Did not get my product

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I ordered neulift anti aging cream 2 months ago and I have not received it. It was 49.95 on line and over 100 on my credit card, I called them and they said that was what I ordered. tricky advertising. I am very unhappy and have no customer service number, I can't find it anywhere. Do not do business with this company, I ordered free sample and was charged full price. I like the product, but will not do business with this company. Maybe Amazon is a better way to order. What else do you want me to say to get to 100 words, this company sucks, don't do business with them. Where is the customer service line. What is 100 words worth
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Loss:
$129
Cons:
  • No product delivered in 2 months
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Rip off! I got the free trial for $4.95 or 5.95 for shipping and handling. Rip off

I won a free sample just pay shipping and handling. $4 95/ or 5 .95. Then the following month approx. $98.00. This happened 3 months before I realized it was being taken out of my check. I am on disability so I only receive $733.00 a month to live on. I had a hard time figuring out how my money has gone so fast. I looked for a number to cancel it but I'm not very bright when it comes to computers but my grand daughter helped me. I think it should be made clear about the repeat charges at 90% higher. Think it is bad business habits.
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Reason of review:
Problems with payment
Anonymous

NeuLift, nothing but trash.

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It is not worth the paper on the jar. They charged me 98.00 when I was told that it would be 4.95. Nothing but a rip-off. It does not take one hundred words to tell you that this is nothing short of a major scam. Why do I need to waste time telling every one that this is a waste of money for any one that falls for this bs. I could say a lot more but it will still mean the same thing. saying that you need to enter at least one hundred words is just plain ***. Why do you need all of this information to talk about trash?
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Loss:
$98
Cons:
  • It is not worth 500
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Trial cost was doable. $200 per month to continue is a RIP-OFF

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I paid for my trial size eye serum and face cream for under $20. Received the products, started using them and my skin started showing visible signs of healthy, radiant skin. The packing slip that came with the products was a little sketchy and didn't include any kind of receipt or marketing for other products. I received my next shipment with no receipt. I called Neulift that moment to ask how much the products were and was told that my checking account had been charged just under $200!! I have a tight budget and it didn't have any room for embellishing. I told the CSR that I wanted to send the product back, she told me that the products were already bought & paid for so they would not take them back. BUT, She could give me a 25% discount on future purchases, and continued to insult me by offering 50% and then 75% off. When all was said and done, the cost of the face cream was $23 per month. The eye cream was a little more. I was so offended by the process in which this company operates that I told the woman that I was canceling any future purchases and wanted an email confirmation. She gave me a verbal number over the phone and I received my email confirmation. I am 55 years old and continue to use the products. HOWEVER, I NEVER WOULD HAVE TRIED THE PRODUCTS IF I HADN'T SEEN THE INFOMERCIAL ON MY PHONE WITH CHIP & JOANNA GAINES TALKING ABOUT HOW THEY WERE GOING TO TRY NEW ADVENTURES AND THAT JOANNA REALLY BELIEVED IN THE NEULIFT PRODUCTS. I EXPECTED PROFESSIONALISM AND INSTEAD RECEIVED MEDIOCRE AND DISAPPOINTMENT . BOTTOM LINE- I HOPE YOU LIKE SURPRISES!!
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Loss:
$200
Pros:
  • Product
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

UBY YouthKeeper Rip Off

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I have just been a victim of this scam. Only thing I can add is that I received a call after making my payment of the $1.95 offering me something for an additional shipping charge and I told the person no thank you and cancel my order all together that I did not want to receive anything. Thinking I was done later I received the sample any way. I did not use it, and still thought they just sent it on without the $1.95 cost. Today I am looking at my bank statement and notice that they charged me the $97.83 and there is another charge for $40.00. I called and they claimed that they do not know who called me. That is not there policy to call customers after purchase. That because I did not cancel before the trail date the best he could do is offer me 30% refund. After I asked to speak with the manager of which he said they do not take calls. I then said why am I being made the victim when to all I know I did cancel with your company immediately. I further asked how did they get my information if not from your company since they call me right after I made the order? He said he would have the customer service look into it, and then offered me 50% of my money back. I told him I was reporting them to the better BBB. He then gave me a refund transaction # for the 50% and said I would be getting a call from customer service investigation. I have called my bank and I am going after these guys. This will be resolved. I only ordered because of Gwen Stefini. so I am also informing her as to what is being perpetrated in her name.
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Loss:
$138
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

Neulift Scam

I Agreed to a free trial and then called to verify that nothing extra to be sent or extra charges. Was promised nothing else to come. They not only charged $85 and $89 but then sent more $91 and $94. There is no returns excepted even unopened. When agreeing to over 17 you are also agreeing to auto shipment. They are liars and very bad business practices. They wont acknowledge I called. Discover card giving me hard time fighting them also which is very unusual. Didn't offer cancellation # until requested by my Discover card. They then try to satisfy you with 25% or 50 or 75. Stay away. No proof of working good or bad reviews. Only complaints on consumer websites
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Loss:
$370
Cons:
  • Whole business
Reason of review:
bad practices, poor customer service follow through, dishonest,no returns if unopened or not ordered. pricing,

Preferred solution: Full refund

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