Network Solutions
Network Solutions Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Network Solutions has 1.2 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to navigate website, Bills for things you dont use, None noticed.
Cons: Every thing, Extremely dishonest, No support whatsoever.Recent recommendations regarding this business are as follows: "Do not recommend Network Solutions", "Overpriced service, poor customer service. DO not recommend this company!", "Improve network", "Stay far away from this company", "go anywhere else".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Network Solutions has 1.2 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy to navigate website, Bills for things you dont use, None noticed.
Cons: Every thing, Extremely dishonest, No support whatsoever.Recent recommendations regarding this business are as follows: "Do not recommend Network Solutions", "Overpriced service, poor customer service. DO not recommend this company!", "Improve network", "Stay far away from this company", "go anywhere else".
Most users ask Network Solutions for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Privacy and Data Security. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange password
Preferred solution: change password and activate my domain
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get authorization code to transfer domain and cancel the service
Due to recent significant life changes, including relocating to a different country, my contact information was changed, which includes my address, phone number, and email.
Unfortunately, I overlooked updating my password, which has now expired, necessitating an update. Regrettably, the notification for this update was sent to my previous email, which is now inaccessible to me.
In an effort to rectify this issue, I dutifully submitted two forms of identification to facilitate the change of my email associated with the account.
However, it seems this measure was insufficient, and your company is now requesting further personal information, which I am hesitant to provide.
Despite investing significant time over multiple phone calls, no progress has been made in resolving this issue. Compounding the matter, I am currently unable to access my domain-specific email for the next week, further complicating any resolution.
I am in a difficult position and urgently require your assistance in resolving this matter.
It's important to note that my primary concern is the retrieval of the necessary Authorization Code for the transfer of my domain name to an alternate service provider.
I request a solution that does not involve my inaccessible email address. Your immediate assistance in providing the Authorization Code is crucial to facilitate the transfer process.
- Inadequate customer service knowledge
- High prices for service
- Poor customer service phone system
Preferred solution: Authorization code on the email I provided
User's recommendation: Overpriced service, poor customer service... DO not recommend this company!
Formal Request for Resolution and Domain Transfer
Dear Network Solutins,
I am writing to address a pressing issue regarding my account #3116**** with your company. My name is Helen Birchenko, and I have been a long-standing customer of your services.
However, I am currently extremely dissatisfied with the handling of my account and the requests being made.
Due to recent changes in my life, including relocation from US to Canada and the closure of my business in US, I updated my contact information, including my address, phone number, and email. Regrettably, I failed to update the password for my account, resulting in the system prompting an update, and I now find myself unable to access my account due to the expired email address associated with it.
In an attempt to rectify this issue, I provided official documents twice a government-issued photo ID and a billing document to verify my identity. Unfortunately, it seems these documents were not acknowledged in the process, and I am hesitant to share further personal information due to the unsatisfactory service and the termination of my business relationship with your company.
As I have already updated my personal information and due to the lack of verification capability for my current address, I am unable to comply with your request for additional verification. Furthermore, I object to the use of a QR code and the requirement to use my personal cell phone for information gathering, which I consider an intrusion on my privacy.
As I have terminated the service and no longer consider your company as my service provider, I kindly request the Authorization Code required to transfer my domain name to another service provider.
However, please note that I am currently unable to access my email for the next week.
I urgently request your assistance in providing the Authorization Code to lena.club16@***.com to initiate the transfer process without further delay.
Your prompt attention to this matter is greatly appreciated. Please contact me through an alternative method other than my email on file to discuss the necessary steps to finalize this domain transfer.
Thank you for your immediate attention to this matter.
Sincerely,
Helen Birchenko
Account Number #3316****
778-278-****
They don’t solve the problem we have with our website , eventhough we have called several times and they don’t care.
User's recommendation: Do not recommend Network Solutions
Network issue
User's recommendation: Improve network
Lack of accountability and the WORST customer service
Found out I was being billed $3.49/mo for 5 years(?) for a feature that stopped working along the way at some point don't know when. This feature should sync my iPhone calendar with the *** online web calendar in the email platform.
I was putting things on both calendars and didn't realize it was no longer syncing. The recurring events stayed on both calendars but at some point new entries were not syncing. Not sure how many appts I missed during this time. Let NS know about it and they said they would issue a year's worth of credit.
They only credited $3.49 and when I called to follow up they said the BEST they would do is credit me one month $3.49. So they don't stand by their word either. They were more concerned about why I was asking "now." How about because I just noticed? So desperate to make a buck even if they have to STEAL it.
The web email platform closes whether you are active or not after a certain period of time and most of the time I have to try to login in a new browser several times with a new browser to get back in because it just doesn't work all the time. You can't cut/paste cells from excel into the text of an email without it getting all wonky. You can't compose a message and drag that box to your other monitor, so if you are attaching docs or reading from something else on your screen to include in that email you just have to push the text box around. You can rarely speak to someone who speaks clear english so hopefully you don't need too much help.
I wouldn't recommend this service at all and will be moving to another as soon as time permits. Up until recently they made it really difficult to see what they are billing you for. It's all there now although cumbersome to piece it all together. Probably part of the scam to rip you off.
Buyer beware. I tried to warn you.
- How much time do we have
Preferred solution: anything other than NS would be an improvement
User's recommendation: go anywhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaRe activate account
User's recommendation: Stay far away from this company
The WORST service ever--Stay away!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent use of my credit card
Network Solutions is a scam. It's a website that offers domains to be able to promote your business.
I had to registered to use their site and automatically realized their services were not going to meet my needs. In my photo attached it says ordered and It's because they automatically set you up when you register. You have to cancel through the website. I received emails stating that my services were not fulfilled, and that's because I canceled immediately that night when I registered.
After multiple emails stating for me to renew my subscription, my credit card was charged without my authorization for $49.04. They refused to refund my money back. I paid for services I never used, never gave permission for my credit card to be illegally assessed, and I never wanted to utilize their offers sent to me. Use caution, this company is not reputable.
Their customer service was not accommodating, and I can almost guarantee the customer service representative REAL name was not John! Stay away from this unethical fake company being run from another country!
- Unauthorized use of my credit card
Preferred solution: Full refund
User's recommendation: No not promote your business with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sherman Oaks, CaliforniaPoor service not sure how this works for others they just read scripted anwers
Preferred solution: US local numbers to help case to case basis.
User's recommendation: no not at all I will not other feel what I've been thru
Billing
I was billed by Network Solutions for a service I did not order. Hosting.
Initially, the representative said she would cancel the service so there wouldn't be any future billing and intimated that the payment made was not going to be refunded.
I requested a supervisor she asked while she was reaching out to one and while doing that she would handle the cancellation for the HOSTING and the sending of an email to confirm the cancellation of said service.
When the representative returned she sad she would be refunding the payment.
I also requested she cancel the renewal of the domain name as well and send me an email to that effect. Which she did.
User's recommendation: I would always ask for manager or suepervisor as often time entry level do not have the authorization to provide credits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cheshire, ConnecticutBad company to deal with
Several years ago they took money out of my credit card account without notify me, prior to taking the money. I try to retrieve all my money but that was impossible only got part of it.
today in 2021, they are still trying to steal my money even though I told them before they take money, please contact me and I asked them as several years ago to remove all my information out of my account. they won't let me answer to them via email and I had to wait almost an hour before I got attention. this time their customer service is very rude, interruptive and they don't listen. I had to repeat myself several times.
Making the situation even more frustrating.
this is Paramount to racketeering several years ago. To save yourself from getting ripped off, stay far away, stay far away, go to another company
- More cons no pros
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not use this company
- Charged me for unrequested services and were not contactable
Preferred solution: Full refund
User's recommendation: NEVER USE THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cheshire, ConnecticutTHEY STEEL YOU MONEY
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery unhappy
still on hold
Preferred solution: Let the company propose a solution
User's recommendation: dont buy this products ive been on hold so far for 1 hour . i keep getting passed around. terrible service and everyone as they are passing me off to another person says is there something else i can help you with!!! what you haven't helped me so far.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible company to deal with
- No support whatsoever
- Extremely dishonest
Preferred solution: Full refund
User's recommendation: Never deal with these sharks
About
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Network Solutions is an official domain names registrar. The company offers web hosting, domain names, web design, web site promotion, and so much more services at low rates. Network Solutions was founded in 1993. At the present time the company is recognized as a leading and most experienced company that specializes in web hosting and domain names selling. The company offers its customers a choice of numerous extensions, protection with private information, renew, transfer, and so much more. Network Solutions provides a free domain name with every web hosting annual package.
Besides, Network Solutions provides technical support twenty-four hours a day, seven days a week.
Network Solutions is ranked 93 out of 386 in Hosting category
Canada, USA
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They are never going to help you now that you have went online and gave them a horrible review.