Rilie Udy
map-marker San Pedro, California

Unfinished work, and kept deposit

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Netpro Patches - Unfinished work, and kept deposit

I communicated with this company for 2 months to get my patches right. I paid the deposit they requested for my patches, and they stopped communicating and kept my deposit. SCAM

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User's recommendation: Don't bother

Cheyenne H Ueb

Don't do it

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I requested screen printed patches and was informed they could do what I asked, so a sample was sent and I approved, it seemed legit for a picture. Then I received the patches.

They were completely stitched and embroidered which I specifically said no to and now they refuse to issue a refund when it was a complete mess up on their part.

Would rate a 0 if I could. Never ever again.

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Loss:
$110
Pros:
  • Friendly people
Cons:
  • Refund issues
  • Misrepresentation
  • Didnt listen to customer request
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

I'm dealing with them now om a simple design. I had no idea that they were in China cause I wouldn't have used them.

You can't call them . Customer service is poor

sam s Msx

Garmin upgrade

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I went onto the Garmin (GPS road map company) website for my FREE mapping upgrade. For no good reason, this helpful site, that said they were Garmin which they were not, helped me down load upgraded maps.

Lots of double talk about the download is free but needed up grade to the unit, ALL a bunch of crap!! Cost was $49. US. After, I called Garmin and told them what happened, there answer, you were SCAMMED!!

Paid by PayPal, Paypal sided with the Scammers, NETPRO!! I will be cancelling my PayPal account.

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Loss:
$49
Pros:
  • Nil
Cons:
  • Misrepresentation
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Listed under wrong business.

Keith Cmn
map-marker Midland, Texas

DO NOT USE!

I placed an order with these guys and stressed I needed my patches to match the original patches my client previously ordered. I sent them correct size and and colors (which was a simple black and white).

What I received was an off white which was easily noticeable. When I asked if they could fix this problem, they promptly agreed. I was pretty excited thinking these reviews were wrong. Then they tried to charge me again for the same patch order that they made a mistake on.

Don’t use these people! Waste of time and money!

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Loss:
$340
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

VERY VERY VERY BAD

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No customer service. Emails are late.

Product delivery takes so long. You have to almost plan 2 months in advance to receive you items.

These guys are just super lazy and slow to respond to your needs. I wouldn't work with them again.

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Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Full refund

Dason Zik

No one ever picks up the phone

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Place an odrer for 60 6.5 inch.by 5" chanelle patches and recieved 60 3" patches instead they were custom

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Donna D Ucx
map-marker Hempstead, New York

Excellent company to work with - reliable, friendly, great quality

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I highly recommend NetPro Patches! They delivered a cost effective, quality patch to our foundation - maggiesmission.org and saved the day for us. We will use them again for sure.

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Pros:
  • Quality and friendly service
Reason of review:
All of the above!!!!!!
Anonymous

Worst Customer Service!

Worst Customer Service Ever! SO upset with this company and lack of customer service.

Rachel was both rude and absolutely no help. Tried ordering patches needed for a deadline, and was getting very slow email response. Stated we had a deadline and could not get any help. Tried to call several times, just got a busy signal and was unable to leave a message.

Emailed our stress to Rachel, asking for her to call us ASAP please. She responded "so sorry for you, we usually contact customers via email" no other response to the fact that the order needed to be placed and no answer to our other questions. DO NOT WASTE YOUR TIME with this company.

Awful awful awful. Very disappointed.

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Izaiyah Igk

Awesome Service and Quality Work

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We received such beautiful patches from NetPro Custom Patches. They are based in China, and their communication is top notch.

We went back and forth a bit on design and they were very flexible too and offered suggestions. I needed a low volume and they made me patches for about $10 each. I highly recommend them, especially if you need a lower volume of patches.

I wanted to put a review out there because it was a bit strange to be sending them money for design before I received the patches. But it is fair when you consider their setup costs if a customer were to walk away and not order patches.

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Reason of review:
Good customer service
Anonymous

Excellent experience with Netpro Patches

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Excellent  experience with Netpro Patches

On two different occasions, once in 2014 and now 2017 I ordered a subdued Deputy Marshal's patch that was spot on for the metal badge we use but, needed a sew on patch for our raid jackets. Then this year ordered class A uniform hash marks to represent longevity with the service.

USA providers only had 6 stripes each stripe indicating 5 years of service. Guess no one works that long anymore at one agency. We have several deputies into their 35 year.. Netpro was able to accommodate us with a low number made.

Everywhere else need minimum of 100 patches. Price was great and yes it is China, so what ?

Worth the wait which isn't that long. Deputy Marshal Griffin

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Reason of review:
Good quality
jusacalifornia
map-marker San Francisco, California

Net Pro Patches www.netpropatches.com

I ordered from Net Pro Patches in June. I finally did receive my order but it was the worst experience ever. Net Pro Patches has no customer service representatives available by phone and they take forever to answer their email. I should have chosen one of the US companies that offers embroidered patches, but instead I was lured by Net Pro's slightly cheaper prices. Net Pro Patches is a completely owned and operated Chinese company and the service completely reflects that. They have no concept of customer service. I went through over 7 revisions of my patch until they could finally get it right, and during each revision it took them 3 to 4 days to return a new sample to me.

They continued to make simple mistakes and when they would fix one problem another new problem would appear in the sample. I would have canceled the order a long time ago and went with another company, but they refused to provide me a refund, as they said that work had already been done on my patch. They had done so much work on my patch, because they couldn't get the sample correct.

We completely missed our deadline and it made me look terrible in front of my commanding officer, because I was put in charge of the project. This was the most frustrating experience.

In the end its my fault. I should have gone with one of the numerous US suppliers.

Do yourself a favor support America and google embroidered patches and choose a supplier that is based in the US.

Net Pro Patches sucks!!

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7 comments
Guest

Hi JUSACALIFORNIA. I was just about to order from NETPRO PATCHES because the samples -- albeit just graphics -- looked great.

Even though I am having a similar experience as you and PissedConsumer158**** the subsequent reviewer. All my instructions and comments they seem to ignore expect the main one. Then they change something that was originally perfect. This is making me worry.

So you say I should steer clear and pay more for USA home product? They want $40 to get one physical sample.

Guest

Same exact experience. My mind was blown they kept adding problems once one was resolved.

I had to have like 4 or 5 samples made, then they jacked the price up. At that point im so committed I pushed through and stuck with then but yea, Im 2 days from my deadline and emailed them to ask if theyve shipped. They told me they have, BUT theyll have to give me tracking info tomorrow..right.

How dumb can they think Americans are? I will burn this place review wise any chance I get now.

Guest

I had almost the same experience! Fortunatly I Did not supply any money up front. We missed our deadline for the Command.

Guest

Stay away from pro patches USA. They are even worse.

Guest

I hope you got your situation worked out. Perhaps you can provide a status.

That is not true that NetPro is 50% cheaper than US competitors. I have found that almost all of the US companies are the same price. I just recently went with a local embroiderer, and they produced my patches at the same price as Netpropatches.com.

They explained to me that the patches are made in China, and then shipped to my embroiderer in the US.

The patches weren't made in the US, but the customer support I received was definitely American support. Much better than working with Netpro Patches in China.

Guest
reply icon Replying to comment of Guest-560437

@Jusacalifornia which local embroiderer do you go to if you don't mind sharing

Guest

I was very surprised by this review as we order our patches through them (before I realized they were chinese) and we had zero problems, in fact we placed a second order. They were prompt and cooperative.

However, we did try to place a 3rd order with them and we are now experiencing some of the trends you described.

As for USA companies, I have NOT liked the interactions with them and their prices are nearly twice as much! I hope NetPro improves.

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