Netpro Patches
Netpro Patches Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netpro Patches has 2.9 star rating based on 9 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Friendly people, Nil, Quality and friendly service.
Cons: Misrepresentation, Didnt listen to customer request, Refund issues.Recent recommendations regarding this business are as follows: "Don't bother".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netpro Patches has 2.9 star rating based on 9 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Friendly people, Nil, Quality and friendly service.
Cons: Misrepresentation, Didnt listen to customer request, Refund issues.Recent recommendations regarding this business are as follows: "Don't bother".
Most users ask Netpro Patches for the refund as a solution to their issues.
Review authors value the most Website and Customer service. Consumers are not pleased with Billing Practices and Privacy and Data Security. The price level of this organization is medium according to consumer reviews.
Media from reviews
Unfinished work, and kept deposit
I communicated with this company for 2 months to get my patches right. I paid the deposit they requested for my patches, and they stopped communicating and kept my deposit. SCAM
User's recommendation: Don't bother
Don't do it
I requested screen printed patches and was informed they could do what I asked, so a sample was sent and I approved, it seemed legit for a picture. Then I received the patches.
They were completely stitched and embroidered which I specifically said no to and now they refuse to issue a refund when it was a complete mess up on their part.
Would rate a 0 if I could. Never ever again.
- Friendly people
- Refund issues
- Misrepresentation
- Didnt listen to customer request
Preferred solution: Full refund
Garmin upgrade
I went onto the Garmin (GPS road map company) website for my FREE mapping upgrade. For no good reason, this helpful site, that said they were Garmin which they were not, helped me down load upgraded maps.
Lots of double talk about the download is free but needed up grade to the unit, ALL a bunch of crap!! Cost was $49. US. After, I called Garmin and told them what happened, there answer, you were SCAMMED!!
Paid by PayPal, Paypal sided with the Scammers, NETPRO!! I will be cancelling my PayPal account.
- Nil
- Misrepresentation
Preferred solution: Full refund
DO NOT USE!
I placed an order with these guys and stressed I needed my patches to match the original patches my client previously ordered. I sent them correct size and and colors (which was a simple black and white).
What I received was an off white which was easily noticeable. When I asked if they could fix this problem, they promptly agreed. I was pretty excited thinking these reviews were wrong. Then they tried to charge me again for the same patch order that they made a mistake on.
Don’t use these people! Waste of time and money!
Preferred solution: Full refund
VERY VERY VERY BAD
No customer service. Emails are late.
Product delivery takes so long. You have to almost plan 2 months in advance to receive you items.
These guys are just super lazy and slow to respond to your needs. I wouldn't work with them again.
Preferred solution: Full refund
No one ever picks up the phone
Place an odrer for 60 6.5 inch.by 5" chanelle patches and recieved 60 3" patches instead they were custom
Excellent company to work with - reliable, friendly, great quality
I highly recommend NetPro Patches! They delivered a cost effective, quality patch to our foundation - maggiesmission.org and saved the day for us. We will use them again for sure.
- Quality and friendly service
Worst Customer Service!
Worst Customer Service Ever! SO upset with this company and lack of customer service.
Rachel was both rude and absolutely no help. Tried ordering patches needed for a deadline, and was getting very slow email response. Stated we had a deadline and could not get any help. Tried to call several times, just got a busy signal and was unable to leave a message.
Emailed our stress to Rachel, asking for her to call us ASAP please. She responded "so sorry for you, we usually contact customers via email" no other response to the fact that the order needed to be placed and no answer to our other questions. DO NOT WASTE YOUR TIME with this company.
Awful awful awful. Very disappointed.
Awesome Service and Quality Work
We received such beautiful patches from NetPro Custom Patches. They are based in China, and their communication is top notch.
We went back and forth a bit on design and they were very flexible too and offered suggestions. I needed a low volume and they made me patches for about $10 each. I highly recommend them, especially if you need a lower volume of patches.
I wanted to put a review out there because it was a bit strange to be sending them money for design before I received the patches. But it is fair when you consider their setup costs if a customer were to walk away and not order patches.
Excellent experience with Netpro Patches
On two different occasions, once in 2014 and now 2017 I ordered a subdued Deputy Marshal's patch that was spot on for the metal badge we use but, needed a sew on patch for our raid jackets. Then this year ordered class A uniform hash marks to represent longevity with the service.
USA providers only had 6 stripes each stripe indicating 5 years of service. Guess no one works that long anymore at one agency. We have several deputies into their 35 year.. Netpro was able to accommodate us with a low number made.
Everywhere else need minimum of 100 patches. Price was great and yes it is China, so what ?
Worth the wait which isn't that long. Deputy Marshal Griffin
Net Pro Patches www.netpropatches.com
I ordered from Net Pro Patches in June. I finally did receive my order but it was the worst experience ever. Net Pro Patches has no customer service representatives available by phone and they take forever to answer their email. I should have chosen one of the US companies that offers embroidered patches, but instead I was lured by Net Pro's slightly cheaper prices. Net Pro Patches is a completely owned and operated Chinese company and the service completely reflects that. They have no concept of customer service. I went through over 7 revisions of my patch until they could finally get it right, and during each revision it took them 3 to 4 days to return a new sample to me.
They continued to make simple mistakes and when they would fix one problem another new problem would appear in the sample. I would have canceled the order a long time ago and went with another company, but they refused to provide me a refund, as they said that work had already been done on my patch. They had done so much work on my patch, because they couldn't get the sample correct.
We completely missed our deadline and it made me look terrible in front of my commanding officer, because I was put in charge of the project. This was the most frustrating experience.
In the end its my fault. I should have gone with one of the numerous US suppliers.
Do yourself a favor support America and google embroidered patches and choose a supplier that is based in the US.
Net Pro Patches sucks!!
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I'm dealing with them now om a simple design. I had no idea that they were in China cause I wouldn't have used them.
You can't call them . Customer service is poor