Netpro Patches Reviews
Netpro Patches Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netpro Patches has a 2.6 star rating from 6 reviews with mixed sentiment and many customer complaints about orders, refunds, and communication.
Key Takeaways for Future Customers
- Check Netpro Patches reviews and ask about refund policy before paying a deposit.
- Expect medium pricing and potential long lead times; useful for low volume orders if samples are correct.
Negative Feedback / Risk Areas
- Recurring customer complaints include refund issues, misrepresentation, billing disputes, and poor customer service.
- Reports of wrong items, slow email responses, and no phone support.
Positive Feedback
Some reviewers praise friendly staff, quality embroidered patches, and reliability for small runs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netpro Patches has a 2.6 star rating from 6 reviews with mixed sentiment and many customer complaints about orders, refunds, and communication.
Key Takeaways for Future Customers
- Check Netpro Patches reviews and ask about refund policy before paying a deposit.
- Expect medium pricing and potential long lead times; useful for low volume orders if samples are correct.
Negative Feedback / Risk Areas
- Recurring customer complaints include refund issues, misrepresentation, billing disputes, and poor customer service.
- Reports of wrong items, slow email responses, and no phone support.
Positive Feedback
Some reviewers praise friendly staff, quality embroidered patches, and reliability for small runs.
Media from reviews
Unfinished work, and kept deposit
I communicated with this company for 2 months to get my patches right. I paid the deposit they requested for my patches, and they stopped communicating and kept my deposit. SCAM
User's recommendation: Don't bother
Don't do it
- - Customer requested screen printed patches; sample was approved.
- - Final patches were embroider ed instead of screen printed; refund was refused.
I requested screen printed patches and was informed they could do what I asked, so a sample was sent and I approved, it seemed legit for a picture. Then I received the patches.
They were completely stitched and embroidered which I specifically said no to and now they refuse to issue a refund when it was a complete mess up on their part.
Would rate a 0 if I could. Never ever again.
- Friendly people
- Misrepresentation
- Refund issues
- Didnt listen to customer request
Preferred solution: Full refund
Garmin upgrade
- - Charged $49 for a map upgrade I thought was free.
- - Site misrepresented itself as Garmin.
- - Garmin said I was scammed; PayPal sided with scammers.
I went onto the Garmin (GPS road map company) website for my FREE mapping upgrade. For no good reason, this helpful site, that said they were Garmin which they were not, helped me down load upgraded maps.
Lots of double talk about the download is free but needed up grade to the unit, ALL a bunch of crap!! Cost was $49. US. After, I called Garmin and told them what happened, there answer, you were SCAMMED!!
Paid by PayPal, Paypal sided with the Scammers, NETPRO!! I will be cancelling my PayPal account.
- Nil
- Misrepresentation
Preferred solution: Full refund
Listed under wrong business.
DO NOT USE!
- - They provided the correct size and black-and-white colors but got off-white patches.
- - They agreed to fix but were charged again for the same order.
I placed an order with these guys and stressed I needed my patches to match the original patches my client previously ordered. I sent them correct size and and colors (which was a simple black and white).
What I received was an off white which was easily noticeable. When I asked if they could fix this problem, they promptly agreed. I was pretty excited thinking these reviews were wrong. Then they tried to charge me again for the same patch order that they made a mistake on.
Don’t use these people! Waste of time and money!
Preferred solution: Full refund
VERY VERY VERY BAD
- - No customer service; emails are late.
- - Product delivery takes about two months.
- - They are slow to respond and I wouldn't work with them again.
No customer service. Emails are late.
Product delivery takes so long. You have to almost plan 2 months in advance to receive you items.
These guys are just super lazy and slow to respond to your needs. I wouldn't work with them again.
Preferred solution: Full refund
No one ever picks up the phone
Place an odrer for 60 6.5 inch.by 5" chanelle patches and recieved 60 3" patches instead they were custom
Excellent company to work with - reliable, friendly, great quality
I highly recommend NetPro Patches! They delivered a cost effective, quality patch to our foundation - maggiesmission.org and saved the day for us. We will use them again for sure.
- Quality and friendly service
Worst Customer Service!
- - Worst customer service; Rachel was rude and unhelpful.
- - Needed patches by a deadline; calls were busy and responses slow.
Worst Customer Service Ever! SO upset with this company and lack of customer service.
Rachel was both rude and absolutely no help. Tried ordering patches needed for a deadline, and was getting very slow email response. Stated we had a deadline and could not get any help. Tried to call several times, just got a busy signal and was unable to leave a message.
Emailed our stress to Rachel, asking for her to call us ASAP please. She responded "so sorry for you, we usually contact customers via email" no other response to the fact that the order needed to be placed and no answer to our other questions. DO NOT WASTE YOUR TIME with this company.
Awful awful awful. Very disappointed.
Awesome Service and Quality Work
- - NetPro Patches, based in China, communicates well and is flexible on design.
- - Low-volume patches are about $10; upfront design payment noted.
We received such beautiful patches from NetPro Custom Patches. They are based in China, and their communication is top notch.
We went back and forth a bit on design and they were very flexible too and offered suggestions. I needed a low volume and they made me patches for about $10 each. I highly recommend them, especially if you need a lower volume of patches.
I wanted to put a review out there because it was a bit strange to be sending them money for design before I received the patches. But it is fair when you consider their setup costs if a customer were to walk away and not order patches.
Excellent experience with Netpro Patches
- - Subdued Deputy Marshal patch for sew-on raid jackets; Netpro accommodated low quantity; others require 100+ patches; great price; produced in China.
On two different occasions, once in 2014 and now 2017 I ordered a subdued Deputy Marshal's patch that was spot on for the metal badge we use but, needed a sew on patch for our raid jackets. Then this year ordered class A uniform hash marks to represent longevity with the service.
USA providers only had 6 stripes each stripe indicating 5 years of service. Guess no one works that long anymore at one agency. We have several deputies into their 35 year.. Netpro was able to accommodate us with a low number made.
Everywhere else need minimum of 100 patches. Price was great and yes it is China, so what ?
Worth the wait which isn't that long. Deputy Marshal Griffin
Net Pro Patches www.netpropatches.com
- - No phone support; emails slow.
- - Over 7 revisions, each 3–4 days, with errors.
- - Refund denied; deadline missed; China-based company.
I ordered from Net Pro Patches in June. I finally did receive my order but it was the worst experience ever. Net Pro Patches has no customer service representatives available by phone and they take forever to answer their email. I should have chosen one of the US companies that offers embroidered patches, but instead I was lured by Net Pro's slightly cheaper prices. Net Pro Patches is a completely owned and operated Chinese company and the service completely reflects that. They have no concept of customer service. I went through over 7 revisions of my patch until they could finally get it right, and during each revision it took them 3 to 4 days to return a new sample to me.
They continued to make simple mistakes and when they would fix one problem another new problem would appear in the sample. I would have canceled the order a long time ago and went with another company, but they refused to provide me a refund, as they said that work had already been done on my patch. They had done so much work on my patch, because they couldn't get the sample correct.
We completely missed our deadline and it made me look terrible in front of my commanding officer, because I was put in charge of the project. This was the most frustrating experience.
In the end its my fault. I should have gone with one of the numerous US suppliers.
Do yourself a favor support America and google embroidered patches and choose a supplier that is based in the US.
Net Pro Patches sucks!!
Hi JUSACALIFORNIA. I was just about to order from NETPRO PATCHES because the samples -- albeit just graphics -- looked great.
Even though I am having a similar experience as you and PissedConsumer158**** the subsequent reviewer. All my instructions and comments they seem to ignore expect the main one. Then they change something that was originally perfect. This is making me worry.
So you say I should steer clear and pay more for USA home product? They want $40 to get one physical sample.
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I'm dealing with them now om a simple design. I had no idea that they were in China cause I wouldn't have used them.
You can't call them . Customer service is poor