Netatmo
Netatmo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netatmo has 2.3 star rating from 3 reviews with mostly dissatisfied customers; rating distribution shows 67% unfavorable and 33% positive.
Positive Feedback
Customers note good design and one report of prompt email ticketing that led to issue handling.
Negative Feedback / Risk Areas
- Frequent connectivity problems with thermostats and cameras as described in Netatmo reviews.
- Poor responsiveness and limited support channels creating many Netatmo customer complaints about customer service.
- High price level relative to perceived quality and reliability.
Key Takeaways for Future Customers
- Expect design strengths but plan for possible connection issues and check support options before buying.
- Read Netatmo reviews and customer service experiences to gauge risk for smart thermostat or camera purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Netatmo has 2.3 star rating from 3 reviews with mostly dissatisfied customers; rating distribution shows 67% unfavorable and 33% positive.
Positive Feedback
Customers note good design and one report of prompt email ticketing that led to issue handling.
Negative Feedback / Risk Areas
- Frequent connectivity problems with thermostats and cameras as described in Netatmo reviews.
- Poor responsiveness and limited support channels creating many Netatmo customer complaints about customer service.
- High price level relative to perceived quality and reliability.
Key Takeaways for Future Customers
- Expect design strengths but plan for possible connection issues and check support options before buying.
- Read Netatmo reviews and customer service experiences to gauge risk for smart thermostat or camera purchases.
Media from reviews
Turn one complaint into a collective action
Galway, County Galway
Not connecting
Netatmo replaced with old netatmo smart thermostat new one will not connect to app retry retry turned router off and rebooted still no go on thermostat put old back in still not connecting
Preferred solution: Get it working would be great
Number not in service
Installed a new router and the camera won't connect. I've done all you said in the app, but there is no connection. Please can you help now as we have borrowed a ladder?
Preferred solution: The camera to work with new router
Burton-On-Trent, Staffordshire
Frustrated with trying to contact Natatmo. Only work with emails! ! No proper assistance is avilsble. Mistake to have bought that smart thermostat
- The thermostat display was lost; Netatmo support offered no help.
- After buying a new thermostat, it won’t work or connect to Wi-Fi.
Our smart thermostat lost the display - tried many times to get help from Netatmo - no joy . So bought a new thermostat- now that new thermostat will not work or connect with the wifi.
No help from Netatmo.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour message to Netatmo was successfull
12 minutes after you sent an email to Netatmo, I received an email from them with a ticket number. My issue with them is being handled.
Great work. Thanks for your help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t reset password
Total ignorance
Hi. It's getting really annoying.
Since last autumn, I can't reset my password. I don't receive any email with a reset link and I can't use customer service, because I need a PASSWORD!
- Good design
- Very buggy and unstable
Preferred solution: Password reset link! Can’t use many smart outlets without it.
User's recommendation: Avoid. Too expensive with too bad quality.
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