Net-arb.com scam on the decision of arbitration case, favors service provider
Recently I posted a project of creating an online shopping site for my store on Elance. I wanted to have it developed in Amazon webstore. My choice was Elance because of its popularity and the protection for the buyers which Elance brags about. However that proved to be useless later. I posted a project and chose a service provider from amongst the company that bid on my project. However because of the incompetence of the developer the project was to be closed midway. As usual I had an understanding that the service provider was not able to understand my requirement and made the site wrong and as usual on the contrary the service provider claimed that he has developed the entire project once and hence needs to be paid. So we decided to take the project to net-arb.com. They are an internet arbitration management company hired by Elance to handle such dispute. Till this point, I was hopeful of my case because I had sufficient evidences to prove that the requirement was not met. But against all my hopes, net-arb.com without asking me to produce the evident, made a decision in favor of the service provider and released all the money to them. I was astonished. Later, after reviewing some news on the net I found that this has happened with few other people too. And I realized that net-arb.com is not as clean as it seems to be. Perhaps they also get a share from the providers to make the case in their favor. Whatever it may be, I have lost my money and I thought it to be my moral responsibility to inform others.
New York, New York
Net-arb always favors service providers and cheat buyers
We hired a company on Elance for our sharepoint project paid them in advance considering that Elance is a reliable platform and have many options to protect buyers. So, our project was not done properly and we claimed a refund, and the service provider chose to go for dispute. At this point also we were comfortable because we had enough proof to justify our situation. The Elance moved it to Net-arb. Net-arb is an Online Dispute Resolution provider and look into these services. But we were very disappointed with what Net-arb did. They released our entire fund to the service provider without providing us any proper justification and without checking with us the documents provided by the service provider. I tried to contact Net-arb and realized that there is no direct method. This was hopeless journey with Net-arb. I lost $34,000 on that project and got an incomplete work, no source code, functionalities not working either. I hoped that Net-arb would at least check our case properly but they didn't. I'm very disappointed with Net-arb.
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