Not what I thought it would be

This company came highly rated - just shows you not to believe so much of the online reviews that are posted. So much of the postings come from the company itself - anyway, the mattress I got was great at first but soon deteriorated. Hurt to sleep on it. So much for the so-called warranty - Nest would not honor it. We are never going to use this place again - and we are very disappointed.

User's recommendation: Take your business elsewhere.

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ID
#3360267 Review #3360267 is a subjective opinion of poster.
Cons
  • Company does not honor their expressed warranty
  • Awful customer care
  • Poor quality of product - does not last
Loss
$2000
Preferred solution
I would like them to honor their own warranty.

Poor quality products

Pillows are of a poor quality, as another reviewer wrote. And the company does not stand behind its guarantee.

User's recommendation: Shop elsewhere.

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2 comments
#2129536

Oh i agree my husband hates his nest pillow. Do not listen to Wirecutter they are not unbiased.

You can get better pillows at Target for much less $$$. Plus customer care stinks at Nest.

#2121218

It is true the pillows are of a poor quality and we were very disappointed, to say the least, with the *** construction (given how expensive this company is). Thank you for posting.

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ID
#3276101 Review #3276101 is a subjective opinion of poster.
Cons
  • Awful customer care
  • Pillows poor quality
  • Deceptive practices
Loss
$300
Preferred solution
Deliver product or service ordered

It is great to see others had the same (awful) experience with Nest.

Bought the Owl mattress -liked it a lot at first but it lost its firmness and then I tried to return without support or success. Agreed with the poster about contacting the BBB or attorney general. I think the company is housed in NY? They ghosted me pretty much.....and the mattress is well under the warranty period.

User's recommendation: These are so many choices with mattresses - don't buy from Nest.

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2 comments
#2118214

We also got a mattress from them. At first it was good, then not so much.

Yes, customer care is poor. We would not buy from them again.

#2117291

We also had a mattress disintegrate from Nest and no one seemed interested in honoring the warranty. Very disappointing company.

We recently replaced the Nest garbage - and thankfully had a great experience buying from Costco and strongly recommend them for mattress purchases. They stand behind their products and are an honorable company.

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ID
#3255875 Review #3255875 is a subjective opinion of poster.
Cons
  • Company does not honor their expressed warranty
  • Warranty is a fake
  • No one gets back to you
Preferred solution
Full refund
I rarely write reviews but think this might help others so am adding my experience in case anyone is considering doing business with Nest Bedding. I purchased an easy breather latex pillow from Nest that was pricey, but helped with back pain. It came with a two-year...
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4 comments
#2119281

We like to support small businesses but Nest was a disappointment - and so many companies are these days. They do not care about customers.

Yes to whomever wrote about excellent products and service from Costco re: mattresses (pillows, too). Whomever wrote about the pillow complaint should just buy from Costco.

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ID
#3248843 Review #3248843 is a subjective opinion of poster.
Cons
  • Company does not honor their expressed warranty
  • Unresponsive customer service
  • Poor quality of product - does not last
Loss
$110
Preferred solution
Full refund

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