Nespresso

I ordered 2 sleeves of Blend no.1 to try. The coffee was very dilute and tasted like water with a tinge of coffee.

It appeared I had a bad lot. I tried reaching them through chat. The person told me to hold for 3-4 minutes and had me waiting for over 20 minutes and stopped responding. I then called the customer service line where the first person told me that she would need to transfer me to a specialist.

I held for an additional 20 minutes to speak with Samoi. She informed me that she would need to video me in so that I can show her that the coffee was in fact dilute. I told her I was at the office and that the machine was at home. I asked her why the original person did not inform me that I needed to be near the machine and the pod to receive a refund or new sleeves.

She did not have an answer and told me I would need to call back. I asked her if we could set up a time so I didn't have to hold for such a long time and she said no. I'm not sure how Samoi thinks that she can tell a dilute coffee from a video. I know she cannot taste the coffee through the video.

The sleeves are $20 each and the pods make coffee that taste like hot water with a splash of coffee.

Nespresso needs to do better. I have been a loyal customer since 2018.

I bought a Nespresso Citiz in 2013 and it has lasted me over 10 years, great coffee and very easy to use and a over all quiet machine. So in 2022 I decided to purchase there new Nespresso Vertuo next machine I immediately noticed that it was noisier and did not brew as much coffee even though the pods where bigger.

Then after 1 year of barely using the machine it stopped brewing. It would work if I pushed the button 3 times for a cleaning but every time I just wanted to brew a cup of coffee it would start to run then the orange light would blink 2 times. So I called the company, they walked me through the whole process of checking the machine and then came to the conclusion that they would just replace the machine. So 5 days later my new, but refurbished machine came and when I pulled it out of the box and plugged it in to have coffee.

It gave me the exact same problem that the old machine did so I called the company again and had to go through the same step by step process that did not fix anything. Then the representative said that they would just have to replace the machine again.

Do not buy a Nespresso Vertuo next, these are extremely bad quality and built poorly. It is sad because I used to work for Sur La Table, selling there machines and thinking of there brand as high quality.