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I always see online reviews for company's and typically understand that most of the time only people who are mad or had an issue post comments. This isn't fair for this company who probably has thousands of customers, so I wanted to post my great experience. About 2 months ago, I thought I lost all of my photos that I have taken over the last 8 years of using my digital camera, as well as I had a virus or something that caused my laptop to turn...
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4.7
#1013038
I took my PC in for a new keyboard replacement. When I received it back all my pictures, videos, documents, over 1,500 songs were lost on my iTunes. Basically from what all the receipts say, they said my hard drive was corrupt (lie) was not corrupt before I took it in to them. The keyboard could be lifted up with my finger nail on one whole side. From bottom to top of my PC came apart. Nerds found my pictures and documents, reinstalled them, but...
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Miss Betsy

Miss Betsy That's very strange since replacing a keyboard is a very simple thing to do - I have replaced my own keyboard twice and it only involves removing the keyboard ribbon cable tha...

#1006658
I have been with Nerds on call with no problems for some years now. However, this last treatment of horrible customer service and rude comments was the last straw! I cannot read the nerds on call icon when I click on it for help as I have an eyesight problem. I called to talk to some one about this problem and have never been treated so unfairly in my life! The phone call I tried to make continually put me on hold for a very long time. When a...
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Anonymous

Anonymous have been a Nerds customer for over 5 years and love them, sometimes they are busy, but have never failed to help me out... have used them on avg. of three or four times in a ...

Nerds On Call Computer Repair Review

#777131
1.0
This "company" sucks dog ***. They stole my laptop, charged me over $300 and I get voicemail when I call. I am taking legal action. DO NOT CALL FOR ANY REPAIRS.
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I submitted a request for an estimate for my MacBook Pro. Someone emailed me and asked my location so I could go to the repair shop closest to me. I got a call from a California number, but did not answer. I live in Cleveland. I called the number back and spoke to someone different than who called me before. Their websit says you can take your laptop to the closest location and you can choose whether you want to pay per hour or a flat rate fee....
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Extremely unhappy with Nerds on Site customer service. I tried calling their phone number on Monday, they took down my information and said someone to call me back...No phone call. I tried calling them on Wednesday, again someone took down my information and marked "urgent"... No response. I live in the Abbotsford, BC area. How is it that no one has at least the common decency to at least call me back. I called their office tonight, the...
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Anonymous

James in Oregon That sounds awful but, I think you may have the wrong company looks like you are complaining about "Nerds on Site" this is for "Nerds on Call"; as far as I know "Nerds on Call...

5 stars!! I sign up every year for the full coverage. It is $250. I can call ANY time I want - and do! I am older, I sure need them. They are very qualified and try very hard to fix anything that is bothering me regarding my computer. Also, get once a month total "clean up" which is great! I am happy with these Nerds and don't understand why other's aren't. They will stay with me till ALL problems are resolved! If any problems left, I...
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5.0
#735155
I called Nerds on call and asked if they had qualified Mac repair techs, they said they did and set me an appointment for the next morning. I drove an hour away, gave it to the tech, paid the $179, and was told they had to send it out but that I should have it back within a week. I started calling them a week later because I had no updates, and they said Sacramento had just received it that morning. Called the next day, said they were able to...
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2.5
#703404
Nerds on call doesn't charge enough! I had them replace my screen on my laptop and clean up an infection. my complaint is they should have charged me a lot more.
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Anonymous

Anonymous My first impression is that Nerds On Call wrote this review, here's my reasoning.
1) It's Anonymous. All the Complaints have their location, yet this one "praising" them is...

5.0
#672206
Was told that I had to sign up for their service contract ($179)before they would look at my computer. Two days later they called and said I needed a new hard drive, they would install it and try to get files off my old drive for another $149. Told them no thanks. I would come get my computer and hoped that the service charges would be refunded as their add says free diagnostics. Not so that is now their basic fee to get started. Pretty...
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Anonymous

Anonymous Can't go wrong with L Technology Group!
Starting a service with L Technology has been the best move I could have ever made. They are right on top of thing when there is any...

Anonymous

Anonymous I think you misunderstood their pricing. It's flat rate for labor. You pay $179 and everything is included. However you have to pay for parts. The $149 is for the hard drive n...

#671525
I've been using Nerds On Call support for a few years, paying the monthly fee of around $25. Most months I never use them. Recently, my hard drive crashed and I had to replace it. They now want $129 to reinstall their software, which actually takes them about 10 minutes. They refuse to waive the fee. But they will spend hours on a single support call that I make under my normal monthly coverage. It is outrageous. What the he** am I paying the...
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Anonymous

Anonymous Can't go wrong with this team!
Starting a service with L Technology has been the best move I could have ever made. They are right on top of thing when there is any issue an...

1.5
I didn't like
  • Overcharging
#649395