Double payment

when i was checking out there was a message that said Ooos something went wrong. The items in my cart disappeared so zi ordered again. As it turns out both orders went through. I asked Neostrata for free shipping to return one of the orders and they refused. I did not eant both orders. It eas not my fault but theirs
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ID
#3080943 Review #3080943 is a subjective opinion of poster.
Location
Bethesda, Maryland

Double payment

When I ordered something and tried to pay a message came up and said Oops something went wrong. The product that was in the cart disappeared so I reordered. I got two messages from PayPal for the amount I paid although I only wanted one. When I called Neostrata they refused to offer me free shipping to send one of the orders back even though it was caused by a problem on their website. I would have expected the representative I talked to to check with a manager about my issue.

User's recommendation: Order by phone instead of website.

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ID
#3060513 Review #3060513 is a subjective opinion of poster.
Location
Bethesda, Maryland

Poor packaging

Exuviance took their "coverblend" makeup out of a jar and put it in a tube with a pump. Air gets in the pump and the product (which I still like)can squirt onto clothes where it is impossible to get off. The pump is cheap and terrible. What packaging genius thought this up?? Is the tube so terrible that customers must buy more of the product? Air doesn't get into the pump occasionally but regularly. It squirts all around. Counterproductive as I would really like to leave this product.
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ID
#748000 Review #748000 is a subjective opinion of poster.
Location
Peachtree City, Georgia
Reason of review
terrible packaging
Preferred solution
change back to product in a jar

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