My neon has not arrived

I reordered a neon on the 21 of January having waited since the 3rd of October to be advised that your uk branch could not fulfill my order. I was guaranteed speedy delivery from the us and still have had no shipping details . Please advise
View full review
ID
#2472846 Review #2472846 is a subjective opinion of poster.
Location
Wigan, England

Bought neon sign, expensive! 2 months ago. I have not received it or had any response from the company.

Despite involvement of pissedconsumer. Still no response from neon beach! They are obviously dishonest in my view and have taken my money under false pretences, with no intention of sending me the goods I paid for.

User's recommendation: Stay away!

View full review
ID
#2383616 Review #2383616 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

BROKEN NEON SIGN...NO REFUND/REIMBURSEMENT

Neon Beach - BROKEN NEON SIGN...NO REFUND/REIMBURSEMENT
Update by user Sep 20, 2020

one month update:they eventually responded and after much back and forth, decided to express ship me a new sign. my new sign works, but I went through so much stress and waiting to finally get it. from the moment i received the broken sign to the moment they shipped out my new sign, it took them a month and a half.they were adamant about not refunding me completely, but at least they were able to get me my sign.

Original review posted by user Aug 19, 2020
TERRIBLE customer service and my neon sign I bought was BROKEN!! All they offered me was a discount on my next purchase which won't be necessary because I will not be buying from this company ever again!!! The fact that I paid nearly $500 for a neon sign that now won't even light up is ridiculous!!! I don't know why it won't work with the new AC/DC adapter I had to buy ON MY OWN DIME, but it's clearly an issue now with the sign itself and they WOULD NOT fix this issue. Not only did my remote control not work, but the AC/DC adapter AND the sign itself are now not functioning. What's more, the sign itself was not exactly how it was advertised online, which is the only saving grace because now it is only there for display and does NOT LIGHT UP! A refund or replacement is the BARE MINIMUM they could do since they boast 100% SATISFACTION GUARANTEED on their website. DO NOT BUY FROM NEON BEACH! Terrible quality all around.

User's recommendation: Do NOT buy from NeonBeach.com.

View full review
ID
#2124855 Review #2124855 is a subjective opinion of poster.
Product
Neon Beach Lights
Cons
  • Terrible customer service
  • Untimely response
  • False advertisement
Loss
$470
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article