Manufacturer: Nelnet Category: Loans Clear all filters (30 of 30 reviews match)
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Nelnet used to provide (like most student loan providers) payoff information. You could get a ten day pay off quote that showed the interest you would accrue in those ten days. They also would show the accrued interest on the Pay by Group option under Payments. Now, the new website completely removes most of that information and the only reason for them to do so is because they don't want people knowing how much interest they are accruing to...
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Anonymous

Anonymous It's now included on your monthly statement.

1.3
I didn't like
  • Lack of customer service
  • Deceitful tatics
  • Hiding of information
#736274
This company is very bad at helping customers. I send them this: Hello, I have four questions: 1. Why you did not approve my Income-Based Repayment Plan request to lower my student loan payments? I make less than XXXXX a year and your page + federal page pre approved me. Also, I am going to grad school full time. 2. Why was my payment of 159 not processed? 3. Why are your know charging me 319 just because your computer did not check my payment?...
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1.5
#733677
Paid student loan off 2 years ago with my income taxes then I receive a letter and it is on my credit report stating I never paid my student loan. I contacted the company and they said they didn't know what I was talking about and said they wanted to put it in forbearance until I provide proof I paid it on my other 2 credit reports it shows paid in full and I told them there is nothing to put in forbearance because the loan was paid and I wasn't...
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Anonymous

Anonymous curious how this was resolved

I didn't like
  • Inconsistent answers to questions
  • Scammers
  • Constant negative credit reporting
#720047
This is a horrible company when I wanted to pay all the rest of my school payment they told me I couldn't not I had to wait the exact day for the payment to come out each month when I had the rest of the money. And when it declined my card the next month the payment was due they told me I had to wait the next payment date they wanted to try and I could pay my last month payment as well when they try to take the payment but was told otherwise...
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Anonymous

Anonymous You have to use your checking and routing to make payments. The government does not want you paying student loans with cards. If you want to use your card then yes you do have...

My cc had fraud. I tried to contact them, but the phone wait was 29.5 minutes to speak with a representative, and there is NO WAY TO EMAIL THEM. There is no way to contact them to fix problems. I finally called my daughters school and paid in full over the phone after the new card arrived. I WILL NEVER USE NELNET SERVICE AGAIN, NOR WILL I RECOMMEND ANYONE ELSE TO USE THEM EITHER. IF I AM CHARGED FEES IN SPITE OF EVERYTHING I DID - WE WILL...
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I have been making payments of $500 a month for the past three years. This amount is not enough to cover the amount of interest that accrues to the account each month. The result is that I am not only paying interest on the amount that we borrowed, we are also paying interest on the amount that accrues from the short pay each month. Eventually we would be paying enough as our payments increase, but this was never made clear to us at the time we...
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I paid off my student loans more than a year ago in a single payment. Nelnet has continued not only to contact me, but to harass me to the tune of 8 to 10 calls in a single day. Then they act like they don't know whom they've contacted - no, I will not give you my full social security number. If you can't figure out who I am based on the last 4 (by the way, YOU called ME, I shouldn't need to confirm this ***), then I don't trust you. They have...
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Anonymous

Anonymous If this is in fact nelnet as they are claiming go to Nelnet.com create your acct by creating your username and password and boom if you have an acct you will see your acct. Al...

I didn't like
  • Incompetent staff
  • Harassment
  • Scammers
#697008
I am totally & permanently disabiled from a 2011 auto accident. In June 2013 I made application to the U.S. Dept of ED, through NELNET, the servicing agent for the U.S. ED. 22 months later in Mach 2015, I learned a disability discharge decision on my loans had not been made and my application could not be located. I applied a 2nd time, and now 5 months later, NELNET tells me my disability discharge application is EXPIRED, and NELNET ...
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I had received a letter dated April 15, 2015 that stated I had received my total and permanent disability status and they would be contacting whoever was taking my money so it could be returned. I have emailed many times and no one will give me that information. They have given me phone numbers, video chat information etc which does not work as I am hard of hearing and would not have one clue what was being said. I have asked that the...
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1.0
#673507